A reputable company is recruiting to fill the position below:
Job Title: Call Centre Agent
Location: Lagos
Employment Type: Full-time
Qualifications
- OND, HND or BSc
- Proficient in relevant computer applications
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle the stressful situation appropriately
Responsibilities and Duties
- Answer incoming calls and respond to agents’s emails
- Management and resolve existing agents complaints
- Provide product and service information
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on all calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Deadline: 2nd September, 2020
How to Apply
Interested and qualified candidates should send their Applications to: hcmbridges@gmail.com using the Job Title as subject of the email.
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