Career Openings at Paga Nigeria

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: Software Support Manager

Location: Yaba, Lagos
Sector:  Financial Services / FinTech
Reports to:  Lead Software Support Manager

Summary

• Our purpose at Paga is to make it simple for 1 billion people to access and use money. We do that by delivering innovative financial services to the mass market across large, underserved markets.
• We were founded on the simple belief that the growing ubiquity of the internet and mobile phones enables us to build an ecosystem that empowers everyone to digitally send and receive money and to use simple but meaningful financial services.
• At Paga we value above all else, Collaboration, Ownership, Results Orientation, Integrity and Innovation (CORII).
• As a Software Support Manager at Paga, you will share responsibility for coordinating the activities of the level 3 support (engineering support) team on the Paga platform to respond to deliver great customer experience by resolving support requests within committed SLAs and improving support operations.

Knowledge And Skill Requirements

• A degree in a related discipline
• 1+ years executing support, management or operations in an agile software development team
• Experience:  2+ years executing support, management or operations in an agile software development team
• Experience working with team development tools and organization structures
• Experience working with software case management and issue tracking system
• Proven team management and task management qualities

Technical Qualifications:

• Service Maven – Passionately driven by quality of service and meeting high standards/metrics for service quality delivery. Consistently performs follow up activities well and make sure SLA is met and customers are satisfied.
• Process Champion – A role model to the support team in strictly following rules and regulations of the support process. Capable of identifying gaps in the process and bringing new ideas or solutions to enhance it.
• Data Analysis – Is able to analyze and also supervise sophisticated/complex data analysis and generate meaningful reports which can be used for higher level decision making.
• Compassionate Manager – Able to effectively manage and motivate a team against hard deliverables and timelines while maintaining a positive work climate and team morale.
• Root Cause Analysis – Capable of driving end-to-end investigation and resolution of issues through a support team to determine root cause of a given issue and provide meaningful summary/conclusion.
• Mastering Product Knowledge – Can clearly and confidently explain in-depth about the product and can proactively tell when new change/update is introduced.

Non-Technical Values & Traits:

• Scope – Is able to take on independent responsibility for the execution of clearly defined processes and contributes to the improvement of existing processes with supervision.
• Initiative – Takes initiative to improve on design of the areas of responsibility in collaboration with peers.
• Follow Through/Scrappiness/Grit/Availability – Sees tasks through to completion, focusing on quality and completeness rather than speed of execution. “Does what it takes” to marshal resources and support to drive tasks to completion efficiently.
• Business Impact Awareness – Has a keen understanding of the impact of product decisions and incidents on the business. May make independent sensible design decisions that optimize business value of work.
• Vision & Strategic Perspective – Is able to understand the vision and strategic goals of the organization. Understands current business strategic goals and incorporates them in design and development decisions in an effective way. Demands an understanding of strategic motivations for their work
• Collaboration – Courteous, tactful and diplomatic. Responds positively to request for help from internal and external partners. Does his/her share of tasks. Takes on additional work, when asked, to help a colleague out. Keeps people informed of progress on key tasks.
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – Is honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Process & Policy Adherence – Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses. Communicates in a non-threatening way. Shows empathy

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Engineer

Location: Yaba, Lagos
Reports to: Software Team Lead

Job Summary

• As a Software Engineer at Paga, you will take on responsibility for implementing high-quality functionality for well-defined functional or technical areas of the platform
• You will work within an agile functionally-aligned team across a broad range of technical platforms and frameworks
• You will participate in the full range of product development and product-maintenance activities including design, support, code review and training and be expected to engage consistently with other stakeholders across the organization within the functional areas that your work affects.

Knowledge and Skill Requirements

• A Degree in a related discipline
• 1 to 6 years of continuous experience working on software application development OR an advanced degree in a related discipline and at least 1+ years of continuous experience working on software application development
• Experience working with team development tools and organization structures.

Experience:

• 1 to 6 years of continuous experience working on software application development OR an advanced degree in a related discipline and at least 1+ years of continuous experience working on software application development.

Technical Expectations:

• Code Sophistication – Understands software, from core functional and object-oriented programming logic concepts up to fairly complex code constructs and applies them in their work. Can apply well-known and standard code routines and algorithms. Understands fairly complex code constructs, design patterns and frameworks and applies. May have depth of usage knowledge in one or two specific frameworks. May be able to understand and apply complex logical algorithms in their work
• Code Performance and Optimization – Is aware of significant code performance “smells” and avoids them independently. May be adept at considering performance in their implementation and leverage well known patterns and tools to maintain performant code. Is capable of considering other optimizations such as memory and usability in their implementations.
• Abstraction Knowledge – Understand basic code abstraction concepts (eg. separation of concerns, direction of dependence, working through interfaces, modularity, etc.) for the frameworks that they are familiar with and apply them through work with varying levels of guidance. Is able to translate real-world concepts for their specific area/domain of work into efficient software models/structures.
• Technical Independence – Can execute well-defined technical tasks with little-to-no oversight and broadly defined technical tasks with oversight. Has a well-developed sense of when to seek assistance in design and implementation. Can debug and fix existing code proficiently. Follows prescribed security standards effectively
• Code Testing (Manual, Auto, Unit) – Consistently produces high quality tests for own work products that support the continuous deployment cycle. Is able to perform manual testing for broad features following specifications and knowledge of intended functionality. Is able to write effective unit and automated tests for own work products
• Bug Free Code – Produces bug-free code at a reasonable pace. Doesn’t require much time or back-and-forth with testing to produce error-free code.
• Debugging Efficiency – Is able to effectively debug own code and that of others at a fast pace and leverages thoughtful debugging tools and constructs to increase efficiency.
• Code Review Quality – Effectively reviews code within their specific areas of knowledge and contributes to the code-review cycle meaningfully.
• IDE / Tool Usage & Routine Automation – Can use IDE proficiently. Considers effective use of tools to maximize development efficiency. Considers and occasionally contributes mechanisms to improve the development practice, including automation and process improvements.
• Process Adherence & Development – Follows defined development processes with little or no oversight. Works well in an iterative, agile development environment and adheres to processes effectively.
• Aesthetic Design – Can follow broadly defined visual designs well without compromising aesthetic detail

Non-Technical Values & Traits:

• Scope – Is able to take on specific, well defined, lower-complexity tasks and execute them effectively and to a high level of quality with supervision. May own small to medium features of the system from technical design through to completion with guidance.
• Initiative – Takes the initiative to reach out to superiors and senior peers whenever necessary for support and assistance. Takes initiative to effectively breakdown, prioritize and implement tasks tactically. Takes initiative to improve on design and strategic impact on the areas of responsibility in collaboration with feature stakeholders.
• Follow Through / Scrappiness / Grit / Availability – Sees tasks through to completion, focusing on quality and completeness rather than speed of execution. “Does what it takes” to marshal resources and support to drive tasks to completion efficiently.
• Mastery / Depth of Understanding – Is able to develop a sufficient understanding of the task at hand to execute it effectively. Develops strong, self-sufficient knowledge of a specific area of the system. Understands core system framework enough to be able to use them with minimal supervision. Capable of providing on-call support for areas of the system that they are familiar with. Understands company process and methodology well.
• Business Impact Awareness, Pragmatism – Takes direction effectively to implement tasks per instruction from managers. May make independent sensible design decisions that optimize business value of work. Avoids focusing on unimportant details and excessive bikeshedding.
• Vision & Strategic Perspective – Is able to understand the vision and strategic goals of the organization. Understands current business strategic goals and incorporates them in design and development decisions in an effective way. Demands an understanding of strategic motivations for their work
• Collaboration – Works well in a team environment composed of multiple product development skills. Is courteous, tactful and diplomatic. Responds positively to request for help from internal and external partners. Does his/her share of tasks. Takes on additional work, when asked, to help a colleague out. Keeps people informed of progress on key tasks.
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Is comfortable with rapid change and is willing to take ownership to deliver results in a high-pressure product development environment. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – Is honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Policy Adherence – Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Shares technical and product-specific knowledge with team and company through 1×1 conversations, presentations, and support. Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses. Communicates in a non-threatening way. Shows empathy.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Software Delivery Manager

Location: Yaba, Lagos
Department: Product Development
Sector: Financial Services / FinTech
Reports to: CTO

Summary

• Our purpose at Paga is to make it simple for 1 billion people to access and use money. We do that by delivering innovative financial services to the mass market across large, underserved markets.
• We were founded on the simple belief that the growing ubiquity of the internet and mobile phones enables us to build an ecosystem that empowers everyone to digitally send and receive money and to use simple but meaningful financial services.
• At Paga we value above all else, Collaboration, Ownership, Results Orientation, Integrity and Innovation (CORII).
• As a Senior Software Delivery Manager at Paga, you will own the day to day responsibility for the running of the software delivery process, providing leadership, focus, guidance, and coordination to drive multiple cross-functional Agile teams to deliver functionality across Paga’s many delivery platforms.

Primary Responsibilities

• Agile software delivery – Apply agile software principles as tailored to Paga’s operations to oversee the development lifecycle for teams applications and services, collaborating closely with software developers and managers to architect and curate the best technical design, and implementation and maintenance practices. Work with Team Leaders, Solution Architects, Product Owners, and Business Stakeholders in the roadmap definition process. Work with Support, Services, and Release management functions to roll out new features to Production and support the product in the field.
• Communication – Foster an environment of excellent communication to consistently maintain clarity and transparency about the software delivery process across a variety of company stakeholders.
• Project Management – Manage, execute, and communicate project plans and delivery commitments to maximize the performance of software teams while maintain a good and motivating working climate. Collaborate closely with UX, QA, Technical Writers, Solution Architects, and DevOps teams to deliver functionality within our regular release cycles.
• Process Improvement – Work with your team to continuously drive improvements in quality, productivity, and the software development processes, and champion best practices. Take a leadership role in the continuous evaluation and improvement of the software delivery practices in use at Paga.
• Recruitment & Human Capital Development – Help in the hiring, mentor, develop and maintain best-of-class software development teams. Assist in the coaching and mentoring current and future leaders within the team. Build and execute on training & Individual growth plans for the team.
• Team Leadership – Take a lead role in coordinating and fostering team development events (both social and professional) and with a view to maintaining a strong and positive team culture.
• Risk Management – Serve as a risk-management liaison for the product development team, working closely with the Paga Risk and Compliance teams to coordinate several risk management and audit activities for the product development team
• Business Impact Awareness, Pragmatism – Understands the tradeoffs between technical, analytical and product goals, and strive to create solutions that satisfy all of these goals
• Vision & Strategic Perspective – Engages consistently in the strategic decision-making process. Help develop and grow the technical vision for the Paga business and engage meaningfully in the strategic development of the overall business. Consistently communicates strategic context and understanding to the broader team
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – Is honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Policy Adherence – Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses.
• Communicates in a non-threatening way. Shows empathy.

Knowledge and Skill Requirements

• At least 6 years of professional experience in a software development environment, at least 3 of which were in an Agile environment.
• At least 3 years as manager of team, team or technical leaders.
• Well recognized as a collaborator and team player, able to bridge communication gaps that commonly occur between teams.
• Excellent oral and written communication skills with local and remote technical contributors with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
• Exceptionally well-organized, pragmatic, and transparent.
• Creative problem solver.
• Ability to multitask very well
• Experience with the OKR framework is a plus

How to Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Software Architect

Location: Yaba, Lagos
Sector:  Financial Services / FinTech
Reports to:  Lead Software Architect or Business Lead

Summary

• Our purpose at Paga is to make it simple for 1 billion people to access and use money. We do that by delivering innovative financial services to the mass market across large, underserved markets.
• At Paga we value above all else, Collaboration, Ownership, Results Orientation, Integrity and Innovation (CORII).
• Product development activities at Paga fall within the Product Development group, which has distinct, full-stack (from a resource perspective) teams dedicated to different functional organization units in the company. For example, one of the functional teams in the Product Development team is the Agent Network Team which is responsible for development and delivery of products used by the large network of financial service delivery point (agents), across the countries where Paga exists.
• As a full-stack team, this team includes project management, product management, software and database engineering, quality assurance, and UI/UX/Product-Design resources. All teams execute product development using agile (Scrum) methodologies.
• As a Software Architect at Paga, you will be responsible for the technical ownership of entire products, platforms or services within the scope of Paga’s business.
• You will be responsible for designing and delivering systems that meet all the “ities” expected of enterprise-grade, financial systems (scalability, extensibility, security, etc.).
• You will be responsible for the technical oversight of one or more teams of Software and Database Engineers, working with you to realize your product vision.

Primary Responsibilities

• Vision & Strategic Leadership – Help develop and grow the technical vision for the Paga business and engage meaningfully in the strategic development of the overall business. Engage directly in business strategic leadership when it relates to product and technical decision making.
• Broad-scoped Technical Ownership – Independently oversees all software concerns for some of the major platform areas or services. Own end-to-end responsibility for a large portion of the software system including design and implementation and including a strong knowledge of complementary engineering aspects such as data management, dev-ops and infrastructure. Own responsibility for key delivery criteria such as performance, reliability, cost, security and maintainability for large portions of the system
• Technical Leadership – Oversees key architectural concerns such as security, scalability/performance, reliability, maintainability, and modularity. Applies a platform-wide perspective to decision making around these concerns, including infrastructural, deployment, delivery and other technically relevant concerns.
• Process Leadership – Drive development and improvement of technical product development processes in collaborations with product development management.
• Code Quality Review – Provide broad-scoped yet in-depth code review for technically complex and high-impact code changes.
• Partner Engagement – Working effectively with industry/ecosystem partners to accomplish product goals

Knowledge and Skill Requirements

• A degree in a related discipline
• 10+ years of continuous experience working on enterprise software application development OR an advanced degree in a related discipline and at least 8 years of continuous experience working on enterprise software application development

To be an effective Software Architect at Paga you must:

• Be able to quickly grasp abstract concepts and translate them into appropriately abstract or detailed software design and implementation.
• Be comfortable taking ownership for broad and important areas of enterprise software implementation.
• Be a core business resource for both technical and non-technical decision making and triage and make themselves available to this effect.
• Posses mastery over all key aspects of the frameworks and tools within your scope and have strong business-knowledge in the business functional areas you support. Have multi-functional expertise across large areas of the platform/services.
• Be comfortable in making technical decisions based on the consideration of many potential futures in decision making without knowing exactly what the future is.
• Clearly understand and effectively weigh business trade-offs in decision-making.
• Be comfortable operating at both a high and deep-dive (low) levels of abstraction.
• Be able to multitask well and be comfortable juggling multiple product-development streams at once.
• Be comfortable with rapid change and be comfortable taking ownership to deliver results in a high-pressure product development environment.
• Have a passion for quality and an ability and willingness to grow the ability of others in your team to meet those standards. Drive quality delivery across teams with which you work.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Software Engineer

Location: Yaba, Lagos
Department: Product Development
Employment Type: Full-Time
Sector: FinTech
Reports to: Software Team Lead / Software Architect

Summary

• Our purpose at Paga is to make it simple for 1 billion people to access and use money. We do that by delivering innovative financial services to the mass market across large, underserved markets.
• We were founded on the simple belief that the growing ubiquity of the internet and mobile phones enables us to build an ecosystem that empowers everyone to digitally send and receive money and to use simple but meaningful financial services.
• At Paga we value above all else, Collaboration, Ownership, Results Orientation, Integrity and Innovation (CORII).
• As a Senior Software Engineer at Paga, you will take on ownership for the implementation and technical effectiveness of broad functional and/or technical areas of the platform.
• You will be expected to contribute meaningfully to the design and improvement of the solutions you work on.
• You will be expected to contribute to the development of the improvement of the software development practice as a whole through peer leadership, code review, technical training, process improvement and technical thought leadership.

Requirements, Knowledge and Skills

• A degree in a related discipline
• 6+ years of continuous experience working on enterprise software application development OR an advanced degree in a related discipline and at least 4+ years of continuous experience working on enterprise software application development
• Solid experience working with team development tools and organization structures.
• Ability to multitask very well
• Comfort and experience providing technical leadership in a software development team

Technical Expectations:

• Code Sophistication – Understands a wide range complex code constructs, design patterns and frameworks proficiently and is able to navigate and apply them in their work. Is able to adapt third party frameworks to work better within their own domain of work. Is able to conceive of and implement custom frameworks that improve product development for themselves and others.
• Code Performance and Optimization – Is a “performance-maven”, consistently applying performance-optimization considerations in work products. Actively contributes to the improvement of product design from a technical perspective including usability, security, memory management, manageability, reliability and performance.
• Abstraction Knowledge – Has mastery of most abstract software engineering concepts, applies them broadly across their work and improves the work of junior peers by applying these concepts in feedback.
• Technical Independence – Has end-to-end product development ownership for broad products/features/framework or product areas. Engages and provides constructive input into platform-wide technical and architectural discussions.
• Code Testing (Manual, Auto, Unit) – Contributes to the overall improvement of code testability and code testing tools and processes.
• Code Review Quality – Consistently performs in-depth code review within areas of responsibility, with feedback that goes beyond typical error-checking to include overall structure, performance, reliability and maintainability of the platform & code base.
• IDE/Tool Usage & Routine Automation – Implements automation to improve the development practice individually and across the team. Implements useful tools to improve development practices.
• Process Adherence & Development – Helps oversee process adherence across the team and contributes meaningfully to process improvement.
• Aesthetic Design – Contributes to improvement of overall product design through insightful feedback and implementation. Oversees aesthetic standards of more junior peers.

Non-Technical Values & Traits:

• Scope – Owns end-to-end responsibility of medium-sized or relatively complex projects including engagement with project stakeholders. Requires little-to-no supervision of day-to-day work and consults senior architects when appropriate. Manages other more junior engineers contributing to their area of work.
• Initiative – Independently identifies technical problems and proposes solutions across the platform, particularly in their areas of mastery. Seeks out ways to improve the system and product development practice and proposes them to the team leadership. Seeks out opportunities to improve the work-products of their peers. Own the technical testing and performance planning side of their projects
• Follow Through / Scrappiness / Grit / Availability – Drives high-quality completion of their products fairly independently with little-to-no supervision. Influences stakeholders in their areas effectively to bring solutions to life. Is highly available in urgent moments to solve technical problems.
• Mastery / Depth of Understanding – Is the go-to expert in some significant area(s) of the code base. Has basic understanding of all key system frameworks and components and deep understanding of some. Has strong business-knowledge in one or more business functional areas. Thoroughly understand company processes and methodology well and promote understanding with others. Has sufficient knowledge of broad areas of the platform to provide intelligent technical input to the business
• Business Impact Awareness, Pragmatism – Understands the tradeoffs between technical, analytical and product goals, and strive to create solutions that satisfy all of these goals
• Vision & Strategic Perspective – Engages in the strategic decision-making process and provides useful input to strategy. Consistently provides strategic context and understanding to junior team members
• Collaboration – Courteous, tactful and diplomatic. Responds positively to request for help from internal and external partners. Does his/her share of tasks. Takes on additional work, when asked, to help a colleague out. Keeps people informed of progress on key tasks.
• Ownership & Results Orientation – Demonstrates self-motivation and initiative taking in personal and professional level. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when elements are not within his/her control, providing a balanced and objective explanation. Supports and encourages others to adopt a constructive attitude to the successful completion of work responsibilities. Share own successes and praise others for motivation. Motivates colleagues through their own enthusiasm and willingness to learn.
• Integrity – IS honest without fail. Treats everyone with respect. Expresses an interest in the way people behave, recognizing the importance of attitudes and motives. Acknowledges the good work of others. Pays close attention to the needs of others.
• Policy Adherence – Keeps up to date with rules and regulations. Applies policies, processes and procedures to daily working. Identifies and proposes solutions for improvements to ways of working.
• Communication – Expresses ideas or facts clearly. Good written and verbal communication skills. Promotes two-way communication with others through correct interpretation of messages and appropriate responses. Communicates in a non-threatening way. Shows empathy.

How to Apply
Interested and qualified candidates should:
Click here to apply online