Job Openings in a Reputable Multi-media & ICT Company

Willers Solutions Limited – Our client, a reputable Multi-media & ICT company is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer (Female)

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• Minimum of OND.
• Min of 1 year Cognate experience as Customer Service.

Skills:

• Well Outspoken
• Active Listening
• Adaptability
• Attentiveness
• Conflict resolution
• Creativity
• Decision-making
• Effective communication
• Empathy
• Open-mindedness
• Patience
• Quick thinking
• Responsiveness
• Timeliness.

Job Title: Marketing Executive (Female)

Location: Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Marketing of the Company’s products and services.
• Conducting research and analysing data to identify prospective clients.
• Devising and presenting ideas and strategies
• Promotional activities
• Organising events and product exhibitions
• Updating databases and using a customer relationship management (CRM) system
• Coordinating marketing and an organisation’s culture
• Analysing metrics at strategic moments to ascertain successes.
• Compiling informed reports to guide all marketing-related efforts.
• Partaking in marketing workshops to enlarge your skill set.

Requirements

• Min of OND in Marketing or related field
• Min of 1 year cognate experience ICT Sales.

Skills:

• Interpersonal skills
• Good oral and written communication skills
• Numeracy and analytical ability
• Creativity and imagination
• Influencing and negotiation skills
• Teamwork
• Organisational ability
• IT skills
• Business and commercial acumen.

Salary
N40,000 / month.

Job Title: Web Designer

Location: Abuja, Nigeria
Employment Type: Full-time

Job Responsibilities

• Designing engaging and responsive landing pages
• Integrating client CMS programs and data feeds into websites
• Optimising sites for maximum speed and scalability
• Employing industry and design best practice through website build process
• Conducting website testing
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Ensuring website function and stability across devices i.e. desktop, mobile, tablet
• Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
• Providing internal support and external customer service throughout the build and launch process of the website
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas
• Present and defend designs and key deliverables to peers and executive level stakeholders
• Establish and promote design guidelines, best practices and standards

Requirements

• Min of OND in or related field
• Min of 1-year cognate experience as a Web Designer

Skills:

• Visual Design Skills
• UX Skill
• Design Software
• HTML skill
• CSS
• Time Management

Salary
N40,000 monthly.

Method of Application
Interested and qualified candidates should send their CV in MS Word format to: hr@willerssolutions.com using “Customer Service Officer” as the subject of the email.

Note: Only qualified candidates will be shortlisted.