Job Vacancies at Fenix International

Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is an expandable, pay-go solar home system financed through affordable installments from just $0.14 per day.

We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 600,000 Solar Home Systems in Uganda, Zambia, Côte d’Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 3 million people.

In early 2018, Fenix joined forces with ENGIE, one of the world’s largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.

We are recruiting to fill the position below:

Job Title: Sales Team Lead

Location: Lafia, Nasarawa
Position type: Full-time
Team: Sales

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Sales Target Achievement within assigned Clusters
• Achieve Excellent PH of customer portfolio
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

• Market Initiatives – Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Market Activations – Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting – Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
• Product Presentation- Carry out product presentations and exhibitions within assigned clusters
• Identify Opportunities – Constantly identify opportunities for driving activation and other sales within clusters.
• Plans- Draw up weekly/Monthly route plans for the FPCs
• Track Sales – Track daily/weekly/monthly sales target Vs actual with the FPCs
• POS Location- Scout for viable locations for POS Expansion and management

Achieve Excellent PH:

• Sales Compliance – Drive sales process compliance within clusters
• Customer Visits – Carry out daily / weekly customer visitations to resolve or escalate pending issues with customer systems
• Influence Customer Behavior – Drive the right customer behavior on payments by ensuring customers are directed to the nearest POS / SC for payments
• Product Choice – Ensure the right product is sold to the right customers
• Field Clinic – Participate in Field clinic activities
• Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the FPCs
• Training – Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

• Recruitment – Regularly recruit new Fenix Power Champions (FPC) within territory
• Performance Monitoring – Weekly performance monitoring of RPCs and initiating corrective actions where required
• Meetings – Hold regular meeting with the RPCs
• Training – Regularly train and retrain team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure – Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
• Reward – Design reward and recognition schemes for high performing RPCs
• Customer Forums – Participate in customer service forums, field clinics, weekly meetings with SCAs
• Team Building – Drive #One Team goal within clusters via team building activities

After Sales Support:

• Overdue Customer Visits – Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate issues – Escalate lingering issues to the SMs
• Quality Check – Daily / weekly checks on quality of installations by FPCs
• Swap stocks – Deploy and track swap stocks and children in the territory
• Repossession – Repossess Fenix kits from fringe customers
• Reporting
• Send weekly / monthly reports on sales activities within territory using approved template

Required Skills and Experience

• B.Sc. Degree or Equivalent
• 3-5+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience or passion for working in developing markets

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Remuneration
Fenix offers a competitive salary and a fun, fast-paced and high-growth work environment

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Stock Control Officer

Location: Saki, Oyo
Position: Contract
Team: Customer Experience

Job Objectives

• Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.
• This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.

Key Responsibilities

• Provide excellent customer service to all Fenix Nigeria customers at all times
• Attract new and existing customers to the Service center
• Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities:

• Provide exceptional experience to Fenix Nigeria customers at all times
• Serve as a liaison between the customer and Fenix
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after-sales service process
• Provide accurate product information to customers
• Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
• Ensure accurate and high-quality information is added into Fenix data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all Fenix customers have a great end-to-end customer experience

Required Skills & Experience

• A minimum of SSCE
• Should be fluent in English and at least 1 other local language from the region you are applying
• Conversant with the use of computers
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with the ability to work under pressure to meet deadlines.
• Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Highly Desired Skills:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions-oriented)
• Good influencing and negotiation skills
• Flexibility with the ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Service Representative (Igbo Speaker)

Location: Lagos, Nigeria
Position: Contract
Team: Customer Experience

Job Description

• Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be fluent in igbo, a critical thinker, attentive to details and an excellent communicator.
• This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the Call Center; recommending process improvements

Required Skills & Experience

• An OND / HND / Bachelor’s degree from a recognized institution
• 1-2 years of experience
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language, and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Team Lead

Location: Badagry, Lagos
Position: Full Time
Team: Sales

Key Responsibilities

• Sales Target Achievement within assigned Clusters
• Achieve Excellent PH of customer portfolio
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

• Market Initiatives Drive market initiatives to achieve and increase quality customer base in the assigned clusters
• Market Activations Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
• Product Presentation Carry out product presentations and exhibitions within assigned clusters
• Identify Opportunities Constantly identify opportunities for driving activation and other sales within clusters.
• Plans Draw up weekly/Monthly route plans for the FPCs
• Track Sales Track daily/weekly/monthly sales target Vs actual with the FPCs
• POS Location Collaborate with CX, Operations on viable locations for POS Expansion and management.

Achieve Excellent PH:

• Sales Compliance Drive sales process compliance within clusters
• Customer Visits Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
• Influence Customer Behavior Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
• Product Choice Ensure the right product is sold to the right customers
• Field Clinic Participate in Field clinic activities
• Overdue Customer Lists Monitor and Share weekly overdue customer lists with the FPCs
• Training Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team Management:

• Recruitment Regularly recruit new Fenix Power Champions (FPC) within territory
• Performance Monitoring Weekly performance monitoring of RPCs and initiating corrective actions where required
• Meetings Hold regular meeting with the RPCs
• Training Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure Ensure FPCs understanding of commission structures (Colours) and journey with Fenix
• Reward Design reward and recognition schemes for high performing RPCs
• Customer Forums Participate in customer service forums, field clinics, weekly meetings with SCAs
• Team Building Drive #One Team goal within clusters via team building activities.

After Sales Support:

• Overdue Customer Visits Regularly visit overdue customers to ascertain their challenges and resolve
• Escalate issues Escalate lingering issues to the FSMs
• Quality Check Daily/weekly checks on quality of installations by FPCs
• Swap stocks Deploy and track swap stocks and children in the territory
• Repossession Repossess Fenix kits from fringe customers
• Stakeholders Engagement
• Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
• May represent the business during community engagements and goodwill activities.

Reporting:

• Send weekly / monthly reports on sales activities within territory using approved template.

Required Skills and Experience

• B.Sc. Degree or equivalent
• 2 – 4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
• Experience or passion for working in developing markets

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

Salary

• Fenix offers a competitive salary and a fun, fastpaced and highgrowth work environment.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Instruction

• Please submit your resume and cover letter through the above link
• In your cover letter, please be sure to highlight the following:
  • Why you are interested in Fenix International, and
  • What excites you about this particular role.

Note

• We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
• We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants. Women, candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.