Work City is a community that brings Entrepreneurs and Creatives together in order to collaborate as a team, generate ideas, and harnessing various skills geared towards financial growth and community resource development. Its an arena full of fun and where people get jobs done.
We are recruiting to fill the position of:
Job Title: Customer Experience Associate Intern (Female)
Location: Lekki, Lagos
Employment Type: Internship
Duties and Responsibilities
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Help sales team generate leads, identify potential leads and forward to sales reps
- Check voicemail inboxes and return calls in a timely manner
- Develop professional relationships with ongoing customers through excellent customer service
- Follow-up with callers on complaint and/or question resolution status
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
- Follow company communication procedures, policies, and guidelines at all times
- Perform each duty above with our customers’ satisfaction as the number one priority
Requirements and Qualifications
- Qualification: Bachelor Degree, HND, OND
- Customer service experience is a plus
- Familiarity with CRM systems is preferred
- Excellent interpersonal communication skills, both verbal and written
- Fantastic phone skills, i.e. well-spoken, excellent active listening skills
- Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Organized
- Outgoing, friendly, compassionate personality
- Ability to meet and/or exceed both call and sales assist quotas
Job Title: Community Manager (Female)
Location: Lekki, Lagos
Description
- We are looking for a qualified Community manager to join our team! If you are a self-driven and ambitious tech-savvy professional we would love to meet you! We are expecting you to be experienced in business management, PR and promotional events.
- Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Duties and responsibilities
- Lead the team and provide mentorship
- Respond to customers in a timely manner
- Monitor, track and report on feedback and online reviews
- Organize and manage events to boost brand awareness
- Coordinate with Marketing, PR and Communications teams
- Liaise with Development and Sales departments
- Respond to customers in a timely manner
- Build relationships with customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
Requirements
- BSc degree in Business administration or any relevant field
- 2-4 years work experience as a event manager or similar role
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Excellent writing skills
- Excellent interpersonal and presentations skills
- Hands on experience with Public relations & media management
- Attention to detail, critical-thinker and problem-solver
- Candidate must be Female
Job Title: Partnership Associate
Location: Lekki, Lagos
Employment Type: Full-time
Description
- You’re up to the challenge you want real responsibility
- You are bold, fearless, unafraid to fail – a true entrepreneurial spirit
- A great communicator – You love talking to people
- You know you can sell and you’re not afraid to prove it
- You want to be part of a team that motivates and inspires you
- You’re interested in renewables, clean-tech, and/or sustainability.
Responsibilities
- Explore collaborative and partnership opportunities with community members, public agencies, nonprofit organizations and corporations.
- Assist with communications and community outreach efforts to promote the brand
- Develop and implement a Marketing and Communications plan to elevate public awareness of the brand
- Produce outreach materials (displays, brochures, flyers, articles) that promote and raise the profile of the Workcity brand.
- Create written and visual content for newsletters, social media, newspaper and online articles, public service announcements, and press releases.
- Develop social media and newsletter content for Workcity
- Create a editorial calendar
- Track, measure and report on web and social media analytics
- Assist with community outreach and marketing efforts for special events
- Explore collaborative and partnership opportunities with community members, public agencies, nonprofit organizations and corporations.
Qualifications
- Bachelor’s degree in Communications, Marketing, Public Education and relevant field.
- Demonstrated commitment to the mission and values of the Social Justice Learning Institute
- Highly organized, resourceful and self-motivated with exceptional time management and problem-solving skills
- Ability to work both independently and as part of a team, and to serve as a conduit for information to and from other members
- An entrepreneurial spirit, a creative mind, and a positive attitude
- Exceptional written, visual and oral communication skills a must
- Experience in creating social media campaigns and familiarity with upkeep and maintaining social media posts
- Proficiency in Microsoft Office required
- Experience editing – WordPress websites; basic knowledge of HTML a plus
- Familiarity with InDesign, Photoshop, Publisher or other graphics programs preferred.
Job Title: Sales Officer (Female)
Location: Lekki, Lagos
Employment Type: Full-time
Duties and Responsibilities
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory’s market potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback.
Requirements and Qualifications
- Qualification: Bachelor’s Degree, HND, OND.
- Experience: 0 – 1
- Impeccable customer service skills
- Excellent interpersonal communication skills, both verbal and written
- Motivated, driven attitude
- Sales-driven, results-driven, and target-driven attitude
- Aptitude for persuasion and negotiation
- Expert in time management
- Organized work ethic
- Proven track record in sales environment
- Ability to meet and/or exceed monthly and quarterly sales quotas
- Ability to create and deliver client presentations, especially power points and/or white papers.
Deadline: 20th September, 2020.
Method of Application
Interested and qualified candidates should send their CV in PDF format to: jobs@workcityafrica.com using the “Job Title” as the subject of the email.
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