Alfred & Victoria Associates Job Recruitment

Job Title: Assistant Sales Manager

Location: Lagos

Job Brief

• We are looking for a high-performing Assistant Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieving growth and hitting sales targets by successfully managing the sales team
• Designing and implementing a strategic business / sales plan that expands the company’s customer base and ensures it’s strong presence
• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Manage customer portfolio to maximize relationship-building opportunities.
• Assist sales team in business acquisitions, planning, retention and management.

Requirements

• B.Sc. / M.Sc. Degree in Business Administration or a related field; certification in sales or marketing will be an asset
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars and conferences.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal and communication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication.

Job Title: Service Delivery Supervisor

Location: Lagos

Job Description

• We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Supervise and coordinate the Service Delivery Team by managing and monitoring. schedules, supervising and filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
• Store and sort financial and non-financial data in electronic form and present reports.
• Prepare, fill and send daily Service Delivery Sheet.
• Monitor and make sure all accounts are not disconnected, where applicable.
• Monitor and Handle the processing of all orders with accuracy and timeliness.
• Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the salesperson and clients.
• Monitor the team’s progress, identify shortcomings and propose’ improvements.
• Generate daily, weekly and monthly reports and analysis of the service delivery team.

Requirements

• BSc /BA in business administration or relevant field; certification in sales or marketing will be’ an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator’ in the information technology sector.
• Should have some technical background, with understanding or hands-on experience on internet service delivery.
• Excellent internal’ communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with a high level of dedication.
• Should be able to handle and supervise large projects for installations.

Demand on the Job:

• Candidates must have ISP experience!

Job Title: Customer Service Manager (ISP)

Location: Lagos

Job Brief

• We are looking for an experienced Customer Service Manager who will drive excellence in customer service and promote this idea through the organization.
• Manage customer service agents and monitoring their performance.
• The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers expectation.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and ensure problems are followed through to resolution
• Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward company’s mission.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s development and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait times etc.
• Adhered to and manage the approved budget.
• Maintain an orderly work flow and team schedule.
• Anticipate and resolve customer service issues.
• Plans, monitors, appraises and review job contributions of team members.

Requirements

• B.Sc./BA in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.
• A minimum of 5 years proven work experience as a customer service manager, retail manager.
• Strong client facing and communications skills.
• Excellent knowledge of management methods and technique.
• Proficiency in English. Another language will be an added advantage.
• Excellent in written and verbal communication skills.
• Ability to think strategically and to lead.
• Advanced troubleshooting, multi-tasking skills.
• Highly self-motivated.

Demand on the job:

• Candidates must have ISP experience!

Job Title: Pre Sales Coordinator (ISP)

Location: Lagos

Job Brief

• To increase market share of the company by providing top of line Managed Services and VAS (Value Added Services). Ensure visibility and effective packaging of the services in attractive bundles and releasing them in the market.
• Managed services & VAS Categories: UTM, IP Telephony, Hosting, Security, Disaster Recovery, Cloud and Data Backup, Infrastructure and other Value added and professional solutions.
• Managed services for reputable IT or Internet Service providers.

Job Description

• Close deals with Vendors / Operators and B2B, B2C clients to ensure product quality is in line with the demand.
• To generate revenue by strategic & innovative methods while promoting and selling VAS across various business channels.
• Work with the team to implement the strategic partner relationships tactic with the Operators, 3rd Party, Solution Providers and Content Providers for VAS Solution.
• Identify potential business alliances with Operators, 3rd Party, Solution Provider and Content Providers in coordination with the business objective.
• Establish projects and create planning / feasibility study for opening new business opportunities with the Operators, 3rd Party, Solution Provider and Content Providers.
• Establish activities on VAS with the Operators, 3rd Party, Solution Provider and Content Providers that will increase and generate revenue.
• Shall establish valuable business model approach to the Operators, 3rd Party, Solution Provider and Content Providers on VAS that would be indirectly beneficial to the company.
• Provide weekly, monthly and annual revenue reports of alliances with Operator, 3rd Party, Solution Providers and Content Providers that we have partnered with.
• To request & follow up monthly financial statement on revenue share for VAS Services of Operators, 3rd Party, Solution Provider and Content Providers.
• Identify and inform about the technical support required for the services being implemented.
• Responsible for developing relationship strategically focusing on the Operators, 3rd Party, Solution Provider and Content Providers.

Qualifications

• Minimum of B.Sc. Degree in Information Technology or any related field.
• Minimum of 5 years Cognate experience in the field specializing in Value Added Services with an Internet Service Provider Or It Firm.
• Must have track record of Increasing Market Share.
• Ability to establish solid relations across Vendors, Operators, 3rd party etc.

Demand on the job:

• Candidates must have ISP experience!

Job Title: Customer Relationship Manager (ISP)

Location: Lagos

Duties and Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
• Improve the overall customer relationship, delivering reliable administrative support and customer service.
• Schedule and conclude status meetings with appropriate development resources and customers.
• Provide proper account reconciliation and credit notes to customers for down time experienced.
• Maintain complete and accurate customer correspondence data.
• Assist sales team in business acquisitions, planning, retention and management.
• Develop and update client related reports.
• Identify and reports on continuing problems in an effort to minimize future negative customer impact.
• Proactively follow up disconnected clients to get their links reconnected and resolve issues.
• Manage customer portfolio to maximize relationship building opportunities.
• Run periodic customer satisfaction survey.

Specialization:

• Client Relationship Management,
• Retention,
• Revenue Collection and
• Account Reconciliation.

Qualifications & Experience

• B.Sc / HND in any related field or equivalent.
• 4+ years’ Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
• Stays calm under stress and proactive in problem solving.
• Tactful, courteous, and possess the ability to build profitable relationship with Clients.
• Active listener, articulate speaker, and adaptable to client peculiarity.
• Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
• Ability to function in a multi-tasking environment.
• 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

Skills and Specifications:

• Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
• Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
• Must meet strict deadlines.
• Ability to type fast, receiving and sending large email correspondence to clients.
• Ability to make large number of calls and receiving same from clients.
• Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
• Good knowledge of invoicing and preparation credit notes to clients.

Demand on the job:

• Candidates must have ISP experience!