Proten International – Our client in the Telecommunication Industry is recruiting to fill the position below:
Job Title: Executive, Shop Operations (Customer Care Service Executive)
Location: Lekki- Ajah Axis – Lagos
Employment Type: Full-time
Reporting To: Direct – Supervisor Shop Operations; Functional – Territory Sales Manager
Job Requirements
- First line interaction with customers’
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations/ processes
Essential Attributes:
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
- capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
Desired Attributes:
- Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
- and organizing skills proven achiever, Should have sharp business acumen
Qualifications Graduate / Post Graduate
- Desired Experience 2 to 5 years in a similar profile
Salary
N60,000 – N90,000 Monthly
Deadline: 5th October, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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