Front Desk Officer in a Banking Industry

Avant Halogen – Our client in the Banking industry in Lagos State is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Officer

Location: Ikeja, Lagos

Job Brief

• The ideal candidate will be responsible for having the first contact with clients or customers in the bank.

Job Description

• Ensure a clean/tidy, conducive and safe work environment (Banking Hall) for customers and staff at all times.
• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Ensure that all marketing material (fliers, products and service price list, souvenirs e.t.c) are available in the banking hall for clients.
• Organize customers in queue in other to reduce waiting time as much as possible.
• Welcome customers to the bank; communicating courteously with customers by telephone, email, and face to face.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Organize, Sort and distribute incoming mail without delays.
• Ensure that the branch telecommunication lines are adequately topped-up with airtime.
• Be security conscious and pay attention to people coming and going through the reception doors and report any suspicious activity.
• Conducive and tidy banking hall at all times.
• Sound knowledge of the bank’s products and services.
• Highest standards of customer service at all times.
• Excellent interpersonal and communication skills and a good sense of priorities.

Job Requirements

• Proven 2/3years work experience as a Receptionist, Front Office Representative or similar role
• B.Sc. / HND in any relevant discipline and additional certification in Office Management is a plus
• Fair tall female within the ages of 25-30
• Preferred location-Island
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Deadline: 30th October, 2020.

How to Apply
Interested and qualified candidates should send their CV to: avanthalogen18@gmail.com using “Front Desk Officer” as subject of the email.