Job Openings in a Leading Multinational Company

We are a leading Multi-national Company with interest in Telecommunications, Real Estate, Oil and Gas among others. We are in the process of launching our Customer Experience Centers in four major cities in Nigeria. The cities will bring the latest and greatest of ICT innovations that power the digital world to our customers. The centres are designed to showcase technologies and experiences that customers can preview before they buy and will also provide customers very exciting experience about our current products and services while showcasing the possibilities of what the future brings in the world of information and communications.

We desire to engage highly competent, talented and self-motivated individuals with excellent customer service orientation, backed with strong ICT skills to fill the position below:

Job Title: Demo Support Technician

Ref: DST
Location: Nigeria

Responsibilities

• Support the demonstrations and run the demos I, each Experience Rooms to the Enterprise prospects and visitors.
• Keeps Demo equpment operating by following operating instructions provided partners
• Troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
• Documents service and installation actions by completing forms, reports, logs, and records.
• Demonstration as proof of concept with the primary purpose of showcasing the possible applications, feasibility, performance

Qualifications

• Candidates should possess a Degree in Electrical / Electronics or Telecommunications Engineering is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Fresh Engineering graduate.
• Prior experience as a Technology Trainer, Demonstration Technicians or in a similar customer facing role with a technology based engagement subject matter.

Job Title: Experience Centre Assistant

Ref: ECA
Location: Nigeria

Responsibilities

• Acting as the administrative point of contact between the executives, internal & external clients.
• Undertaking the tasks of receiving calls, take messages and routing correspondence.
• Handling executives’ requests and queries appropriately
• Performing a variety of clerical and administrative tasks such as scheduling appointments, word processing, bookkeeping, accounting, photocopying, filing, answering the phone, and correspondence
• Customer Registration, Initial Briefing & Experience center chaperon.
• Answering screening and forwarding incoming phone calls.
• Scheduling and program Support for ground and first floor of the Experience Center.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Exeperience and Skill:

• Fresh Graduate
• Excellent written and verbal communication skills.

Job Title: Receptionist

Ref: RECEPT
Location: Nigeria

Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering screening and forwarding incoming phone calls.
• Manage the reception, meet and greet, scheduling and program support ground and first floor
• Receiving and sorting daily mail
• Manage the reception professionally, meet and greet with visitors and enterprise prospects.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Prior experience as a receptionist or in a related field.
• Consistent, professional dress and manner
• Excellent written and verbal communication skills.

Job Title: Support Technician

Ref: ST
Location: Nigeria

Responsibilities

• Support and fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
• Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power& Security
• Keeps Demo equipment operating by following operating instructions provided partners
• Troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
• Documents service and installation actions by completing forms, reports, logs, and records.
• Demonstration as proof of concept with the primary purpose of showcasing the possible applications, feasibility, performance

Qualifications

• Candidates should possess a Degree in Electrical / Electronics or Telecommunications Engineering is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 3-5 years’ experience as a technical support for customer facing retail outlet.
• Good experience of support and fixing of all technical issues – covering PCs, Audio Visual Aids, Display Units, Power & Security

Job Title: Demo Technician

Ref: DT
Location: Nigeria

Responsibilities

• Becomes a Technology Expert across all of the GEC Smart Exhibits
• Runs the Smart demos and explain the exhibits to the visitors at the Centre
• Demonstration as proof of concept with the primary purpose of showcasing the possible applications, feasibility, performance
• Actively contributes to peer-2-peer knowledge share of GEC colleagues
• Acts as a key point of Sale, and notes customer interest and feedback for follow-on actions
• Run the demos and explain the exhibits to the customers

Qualifications

• Candidates should possess a Degree in Electrical / Electronics or Telecommunications Engineering is preferred.
• Relevant postgraduate or professional qualification will be an added advantage.

Experience and Skills:

• 3 – 5 years relevant experience as a Demonstration Technician or in a related field.
• Prior experience as a Technology Trainer, Demonstration Technician or in a similar customer-facing role with a technology-based engagement subject matter.
• Must be able to engage in role-play that demonstrates Confidence in both speech and appearance
• Must be able to demonstrate consistent, professionalism in appearance and demeanor.
• Good presentation skills.
• Must be capable of building presentation slide- deck to sell an initiative,

Job Title: Service Manager

Ref: SM
Location: Nigeria

Responsibilities

• Responsibleforthe regional E-2-E (End – to – End) customer experience.
• Dashboard reporting to the business and stakeholders.
• Should be able to design and manage customer interaction to meet or exceed customer expectations.
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
• Focus on reducing Customer Churn
• Inspire Customer Advocacy and increase Revenue.
• Support and basic knowledge to fix all technical issues at the experience center site which covers computers/Desktops, Laptops, Ruggedized tablets.
• Should able to manage & troubleshoots for Audio Visual Aids, Display Units, Power & Security

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant postgraduate or professional qualification will be an added advantage.

Experience:

• Minimum of 10 years’ experience in Customer Service Management and Customer advocacy.
• Must be able to demonstrate a consistent profile of solution provider/problem solver with references.

Job Title: Head, Service Management

Ref: HSM
Location: Nigeria

Responsibilities

• Manage the Service Management team for all Experience Centers.
• Responsible for all SLAs ownership & their defense within the business.
• Represent the customer interest into the Organization.
• Responsible for the e2e (End – to – End) customer experience.
• Responsible for the design and management of customer interaction to meet and exceed expectation
• Handle all the service issues escalations related to customers.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 12 years in service delivery and customer service
• Customer service, negotiating and influencing, analysis and decision-making, and management skills.
• Areas of knowledge: the business environment product knowledge and financial awareness Good experience in e-2-e (End to End) customer, technical upgrades and upsell management.

Job Title: Service Delivery Manager

Ref: SDM
Location: Nigeria

Responsibilities

• Responsible for the regional e-2-e (End to End) Service Delivery.
• Manage Partner and vendor to deliver on customer requirements.
• Responsible for the good customer experience.
• Should able to design and manage customer interaction to meet or exceed customer expectations.
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships
• Support with basic knowledge to fix all technical issues at the experience center site which covers computers / Desktops, Laptops, Ruggedized tablets.
• Manage & troubleshoots for Audio Visual Aids, Display Units, Power& Security
• Keeps Demo equipment operating by following operating instructions provided partners

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 10 years’ experience as Service Delivery Manager (SDM).
• Good experience of Partner management (internal & external), technological upgrade and upsell management in tandem with the Service manager
• Excellent written and verbal communication skills.

Job Title: Head, Service Delivery

Ref: HSD
Location: Nigeria

Responsibilities

• Manage the service delivery team for Experience Centre & Innovations road map.
• Responsible for smooth e-2-e (End to End) Service Delivery.
• Handle all the escalations related to service delivery, internally & externally.
• Manage partners and vendorsto deliveron customer requirements.
• Responsiblefor excellent service delivery.
• Design and manage customer interaction to meet or exceed customer expectations.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 12 years in service delivery and customer service in an experience center or a retail outlet.

Job Title: Head, Regional Experience Centre

Ref: HREC
Location: Nigeria

Responsibilities

• Good understanding of business in technology & sales understanding.
• Manages the day to day running of the Experience Center
• Responsible for smooth service delivery, operation & maintenance and service management
• Increase customer satisfaction, loyalty and advocacy, to nurture and very good customer relationships.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 12 years’ experience in managing and running an experience center or a retail outlet.

Job Title: Security Officer

Ref: SEC
Location: Nigeria

Responsibilities

• Provide physical security and ensure that the center is protected from pilferage.
• Secure premises and personnel by patrolling regularly; monitoring surveillance equipment; inspecting equipment, and access points, permitting entry.
• Maintains environment by monitoring and setting building and equipment controls.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 5 experience as a Security Officer in a multinational company
• Good experience in physical security and area protected from pilferage.
• Good knowledge of use of security equipment.

Job Title: Head, Sales & Marketing

Ref: HS & M
Location: Nigeria

Responsibilities

• Manage the Sales & Marketing team for all the Experience Centers.
• Continuous development of sales strategies and approaches for various products and services.
• Manage & run through special promotions, sponsored events, etc.
• Maintains excellent relationships with clients through superior customer service.
• Responsible for generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies and meeting marketing and sales human resource objectives.
• Responsible for big data / analytics service and dashboard reporting to the business and stakeholders.

Qualifications

• Relevant University Degree in Economics, Marketing or Business related discipline is preferred.
• Relevant post graduate or professional qualification will be an added advantage.

Experience:

• Minimum of 12 years’ experience in Sales and Marketing with at least 5 years at a Senior Management level in Telecommunications or FMCG of a BlueChip Company.
• Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
• Good knowledge of the business environment.
• Good analytical and presentation skills

Remuneration

• The position attracts competitive remuneration

Deadline: 29th September, 2020.

Method of Application
Interested and qualified candidates should send their CV with a scanned passport Photograph to: experiencecentre.agents2020@gmail.com using the “Reference” as the subject of the email.