Newage Solutions and Technologies Limited Job Recruitment

Job Title: Client Relations Officer

Location: Ikoyi, Lagos
Job Type: Full Time
Experience Required: Entry level

Job Brief

• To efficiently build and maintain relationships with clients and key personnel via the use of strategies that help  overcome the challenges faced by clients as well as helping them meet their own objectives.

Responsibilities

• Deal with clients’ complaints directly either by telephone, electronically or face to face.
• Keep records of clients’ interactions, transactions, enquiries, comments and complaints.
• Obtain and process all relevant information to handle product and service inquiries.
• Liaise with other departments and Managers to resolve Clients’ issues and expedite work.
• Manage and disseminate information about clients’ issues of concern to relevant departments with the Head of Department’s approval.
• Manage and constantly update all Client database and maintain good record for easy use and future references.
• Document briefs and reports of all formal meetings with clients and circulate accordingly to the relevant departments for further action.
• Daily responsibilities involve maintaining and growing clients’ relationships and managing clients’ expectations.
• Work to ensure client satisfaction in line with the organization’s product and service
• Updating the CRM and ensuring that account managers are aware of changes with clients.
• Plan, develop and maintain a strong and effective relationship with clients’ at both the tactical and strategic level.
• Develop and maintain a good working knowledge of the products and services delivered or to be delivered to clients.
• Take up the responsibility managing relationships with clients’ during and after sales
• Keep records of clients’ interactions, transactions, enquiries, comments and complaints.

Academic Requirements

• Bachelor’s Degree in a related discipline.
• A Postgraduate qualification will be an added advantage
• Minimum of 5 years work experience in a similar role.

Skills Required:

• Excellent follow through, ability to pay attention to details and organizational skills.
• Analytical, problem solving and decision- making skills.
• Strong people management and listening skills.
• Strong interpersonal and negotiation skills.
• Excellent written and verbal communication skills.
• Good leadership and team building skills.
• Ability to work well under pressure.
• Strategic thinking, forecasting and planning skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Chief Marketing Officer

Location: Ikoyi, Lagos, Nigeria
Employment Type: Full Time

Job Brief

• To efficiently lead and execute all strategic Sales Transactions, Business Development, Branding and Product Marketing activities to achieve the Group’s goals and objectives in line with global best practice.

Job Requirements

• Develops and coordinates the implementation of marketing and sales policies, strategies, and plans to enhance the performance of the Organization’s products as well as increase profitability.
• Manages the Group’s products to ensure target margins are met.
• Develop and ensure adherence to periodic sales plan.
• Oversee the management of corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
• Prepare relevant presentations, proposals and Corporate Overviews for prospective clients.
• Works with Executive Management to determine prices for products and ensures this is communicated effectively to the customers.
• Initiates appropriate price reviews to drive or sustain products demand.
• Coordinates all business development activities including market research, product development, pricing, sales and distribution as well as product promotion.
• Tracks competitor and industry conditional activities and develop appropriate strategies to protect and enhance the company’s market share.
• Acts to ensure that prompt and practical market information is made available to Executive Management.
• Builds and maintains high level contacts with current and prospective customers, government and other business partners.
• Provide guidance and manage the performance of subordinates.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Managing Director.

Education and Experience

• Bachelor’s degree in a related discipline.
• A post graduate qualification will be an added advantage
• Professional Qualification in Marketing will be an added advantage.
• Minimum of 8 years work experience in a similar role.

Skills Required:

• Industry and Market Intelligence.
• Business Development and Strategic Management skills.
• Good customer relationship and managerial skills.
• Demonstrate good Commercial awareness/ business acumen.
• Ability to spot and interpret market trends.
• Strategic thinking, forecasting and planning skills.
• Analytical, problem solving and decision making skills.
• Excellent interpersonal and negotiation skills.
• Good leadership and team building skills.
• Ability to multitask and work well under pressure.
• Project management skills.

Experience Required

• Mid-Senior level

How to Apply
Interested and qualified candidates should:
Click here to apply online