Contec Global Group – Our member company in the FINTECH Sector is urgently recruiting for the position below:
Job Title: Quality Assurance Analyst (Customer Service)
Location: Lagos
Employment Type: Full-time
Job Description
- The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.
Requirements
- HND / B.Sc from any higher institution
- Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
- The same or related Sector (FINTECH, E-Payment, Mobile Money)
- Proficient in the use of Excel and general Microsoft Office tools.
- Data Analytics Skills.
Responsibilities
- Quality Assessment
- First Contact resolution
- Complaint resolution and ticketing
- Conduct regular checks on measures taken to handle customer complaints.
- Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.
Deadline: 25th September, 2020.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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