Solution Engineer in a Unified Communication Company

A unified communication company that delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications is recruiting to fill the position below:

Job Title: Solution Engineer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• Work closely with clients to integrate products with customer software by understanding clients business requirements and recommending solutions to achieve the desired results.
• Participate in implementation and deployment of projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
• Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
• Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
• Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
• Carry out onsite deployment of technical solution based on customer requirements.
• Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
• Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
• Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
• Additional duties include site survey, system evaluation, system analysis and assessment of customer technology.

Education / Experience / Technical Requirements / Certifications
Experience / Technical Requirements:

• 3 – 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas: (At least two)
  • Active Directory – experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS
  • Exchange 2010 and higher, Hybrid Exchange
  • Office 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune)
  • Windows Server 2012r2 or higher
  • Supporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc.
  • Scripting skills including Powershell
  • Strong DNS/DHCP understanding
• Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
• 2 years of technical experience.
• BSc qualification.

Certification:

• Cisco or Microsoft Certifications is an added advantage.

Application Closing Date
30th September, 2020.

Method of Application
Interested and qualified candidates should send their CV to: careers@telvida.com Using “Solution Engineer – PH” as the subject of the mail.