Technical Support Assistant in an IT Systems Integrator and ICT Infrastructure Solutions Provider

An IT Systems Integrator and ICT Infrastructure Solutions Provider is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Technical Support Assistant

Location: Abuja (FCT), Nigeria

Brief Summary

• This individual will be responsible to ensure that existing and newly generated clients have their technical issues resolved via support tickets in a fast and professional manner complying to agreed Service Level Agreements (SLA’s).

Role Specific Competencies/Soft Skills/Qualification

• B.Sc Degree in Computer Science (Minimum 2:2)
• Stakeholder Management skills
• Customer service skills
• Effective technical support skills
• Proficient with Microsoft Office tools
• Proficient with remote management applications, Team Viewer and other technical support tools
• Minimum of 2-years IT sales experience
• Good presentation skills
• Good communication skills
• Good people management skills
• Effective time and process management skills

Responsibilities

• Responding to support tickets from clients and colleagues within agreed Service Level Agreements
• Resolving support tickets in a fast and professional manner
• Keeping support requester updated on the progress of resolving their support ticket
• Documenting support ticket and resolution for monthly performance review
• Ensuring all support coming in on emails, phones and conversations is logged in the support system
• Feedback any important client information to Client Services Team and/or Technical Support Team
• Closely working with Business Development Managers and Partner Account Managers on technical presentations to clients if required

Deadline: 30th September, 2020.

How to Apply
Interested and qualified candidates should send their CV to: careers@aritofafrica.com using the Job Title as the subject of the mail.