Job Openings in a Hospitality Firm

Job Title: Operations Manager

Job ref.: ICE/111/OM
Location: Victoria Island, Lagos
Type: Full Time

Summary / Objective

• The operations manager will be responsible for maintaining the restaurant’s revenue, profitability and quality menu, maintain high production, productivity, quality, and customer-service standards, Coordinating daily restaurant management operations as well as  ensure efficient restaurant operation.

Job Responsibilities

• Supervising all restaurant activities and ensuring compliance to all company standards, to increase all sales of labor costs and prepare various reports accurately and within timeframe.
• Organizing and supervising shifts for restaurant operations, assisting to resolve all complaints and maintaining food quality at all times.
• Estimating future needs for goods, kitchen utensils and cleaning products. Prepare estimate of all food and beverage costs.
• Coordinating with corporate staff and assisting to purchase all required supplies, place required orders for all distributors and ensuring timely response to all complaints.
• Regularly reviewing product quality and researching new vendors
• Performing orientation and providing training to all new employees on restaurant processes and determining appropriate feedback from employees.
• Promoting the brand in the local community through word-of-mouth and restaurant events
• Recommending ways to reach a broader audience.
• Maintaining optimal level of sanitary procedures for all food handling, maintaining neat and clean kitchen area. Maintaining cleanliness at all times
• Ensuring optimal quality of all food preparation and ensuring compliance to all standards.
• Performing regular interviews with all employees, providing training to all employees and maintaining all work regulation according to required policies and procedures.
• Appraising staff performance and providing feedback to improve productivity.
• Maintaining knowledge of all food and beverage trends and ultimately ensuring our restaurant runs smoothly and customers have a pleasant dining experiences.

Job Requirements  

• B.Sc. degree in Business Administration; Hospitality Management, Culinary Schooling or a relevant field of study.
• Minimum of 4 years work experience as an Operations Manager in a restaurant.
• PRINCE2 Professional Certification is an added advantage.
• Management skills and experience in both front and back end operations.
• Strong leadership, motivational and people skills.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Can work under pressure and has extensive expertise in managing others.
• Possess a friendly demeanor, highly motivated, determined, and decisive despite any external pressures.

Job Title: Waiter / Waitress

Ref: ICE/111/CAO
Location: Victoria Island
Type: Full Time

Summary / Objective

• Waiter / Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.

Job Responsibilities

• To provide the highest level of food & Beverage services possible in an efficient, courteous, personable, and professional manner.
• Welcomes and greets guests with a warm friendly smile
• Informs guests of menu selections, makes suggestions and answers questions regarding food, beverages, and service.
• Processes guests’ orders and ensures all items are prepared properly and in a timely manner.
• Communicates with kitchen staff to ensure guest satisfaction with the food and service.
• Observes diners to ensure guests are satisfied with the food and service, and respond to any additional requests.
• Prepares guest bills that itemize and total meal costs and sales tax.
• Process & collect payments from guests.
• Clears, cleans & disinfects table upon completion of the meal.
• Follows food safety and handling procedures & security policies as outlined by company and government standards
• Maintains superior standards of quality, service, and cleanliness in the restaurant, Bar & Lounge service area.
• Consistently maintains a neat, organized , clean & disinfected workspace
• Demonstrates a commitment to provide the best possible experience for guests, ensuring superior personalized service

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Requirements  

• OND in any relevant field of study.
• Proven work experience as a Waiter / Waitress.
• Fluency in English Language.