ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back-office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.
We are recruiting to fill the position below:
Job Title: Debt Collections Agent
Location: Oshodi, Lagos
Job Type: Contract
Job Description
- Contacting & Interacting with Debtors via telephone:
- Collecting payment on debts.
- Understanding the reasons for late payment.
- Ensuring the resolution of delinquent accounts.
- Tracking outstanding debts.
- Plan course of action to recover owed money.
- Negotiating payoff deadlines and payment plans.
Job Requirements
Education Qualification:
- Minimum of ND in Mass Communications or any related field.
Professional Qualification:
- Relevant Contact centre operations certification.
Experience:
- Minimum of 1-2 years relevant work experience at a Contact Centre
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Job Title: Debt Collections Manager
Location: Oshodi, Lagos
Job Type: Full Time
Job Objective/ Purpose
- Overseeing and managing all the Debt Collections business of ConSol Limited.
Job Responsibilities
- Ensuring & Monitoring repayments from a portfolio of Debtors.
- Define and manage the debt collections business processes.
- Collecting and summarizing data for a complete and detailed financial / data recovery report for Management and Clients use.
- Definition and performance management of Target KPAs / KPIs.
- Monitoring the volume, quantum and quality of outbound calls made by the DCAs.
- Developing strategies for the resolution and the collection of bad debt.
- Developing and implementing strategies to improve overall collections significantly.
Job Requirements
Education Qualification:
- Minimum of a Bachelor’s Degree or a Higher National Diploma (HND) from a recognized institution of higher learning.
Professional Qualification:
- Financial / Debt recovery Management or equivalent.
Experience:
- Minimum of 5 years relevant work experience.
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Job Title: Contact Centre Supervisor
Location: Oshodi, Lagos
Job Type: Full Time
Job Objective / Purpose
- Supervise Contact Centre Staff to ensure productivity and quality metrics are met and/or exceeded.
- Coordinate and motive Contact Centre staff (assigned teams).
Job Responsibilities
- Supervise the daily activities of the Contact Centre Agents (Teams).
- Manage the resolution of customers issues escalated through the Team leaders and Agents.
- Create a balance workforce schedule for the Agents in the Contact Centre.
- Daily, Weekly and monthly compilation of Contact Centre activity and performance reports.
- Monitor Contact Center quality of service delivery in real time utilizing supervisory tools and processes.
- Ensure effective escalation of complaints, enquiries or queries to the Assistant/ Contact Centre Managers.
- Identify and recommend tools and methodologies for improving service delivery and performance.
- Identify skill gaps and training needs of the Contact Centre agents.
- Mentoring, coaching and motivating staff to ensure higher performance and staff retention rate.
- Conduct performance appraisal for Contact Centre Team leads and Agents (Scorecard).
- Ensure Agents and Team leads are fully aware of the Contact Center rules and regulations.
Job Requirements
Education Qualification:
- Minimum of a Bachelor’s Degree or a Higher National Diploma (HND) from a recognized institution.
Professional Qualification:
- Relevant Contact centre operations certification
Experience:
- Minimum of 2 – 5 years relevant work experience in the Contact Centre
- Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Deadline: 10th December, 2020.
How to Apply
Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the mail.
Leave a Reply