Job Vacancies at e.Stream Networks Limited

Job Title: Territory Sales Manager

Location: Victoria Island, Lagos
Reports to: Chief Operating Officer – LTE
Direct Reports: Chief Operating Officer – LTE

Job Purpose

• The incumbent is responsible for allocating area to Sales Representatives. Collecting Customers Feedback and Market Research as well as competitors’ activities.

Duties and Responsibilities

• Identify new business opportunities with new customers.
• Increasing business opportunities through various routes to market.
• Support sales forecasting and budgeting in line with the business needs
• Assist in the creation of market campaigns to support brand development.
• Keeping up data with Products and Competitors.
• Allocating area to Sales Representatives.
• Collecting Customers Feedback and Market Research.
• Managing and motivating the team to increase sales and ensure efficiency.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are offering.
• Reaching the targets and Goals set for your territory.

People Management:

• Maintain good customer and staff relationship.
• Ability to deal with customer demands and resolve issues in a positive way.
• Excellent communication and presentation skills keeping up data with Products and Competitors.
• Mapping of channel partners to different coverage area
• Ensure that partners comply to all regulatory requirement in respect to KYC.

KPIs

• Increasing business opportunities through various routes to the market (Online Sales, Channel Management). Achievement of 5 outdoor devices monthly, through online sales/Direct Sales
• Dealing with some major Customer accounts yourself. (Super dealer management) attainment of 2 super dealers in his/her territory.
• Keeping up data with Products and Competitors.
• Allocating area to Sales Representatives.
• Collecting Customers Feedback and Market Research.
• Team members clarity on roles, responsibilities and performance
• Quality, timeliness and effectiveness of Channel sales strategy and functional plans developed and the level of alignment with the eStream vision and mission
• Timeliness and accuracy of reports
• Channel Partner/ Super Dealer retention ratio
• Channel Partner/Super dealer satisfaction ratio.
• Efficiency of order planning and management process of SIM cards, devices etc.
• In store expansion activities (No of new locations sourced and activated)
• Strict compliance to eStream administrative policy.
• Strict compliance to eStream ISO 9001 Procedures.

Requirements
Education & Work Experience:

• Graduate with B.Sc. or HND in ICT, Social Science, Art, Engineering or relevant discipline (Minimum of Second Class or equivalent)
• Minimum of 5 to 7 years experience in sales & Marketing and sales
• Exposure, Customer Focused and goal oriented and sales driven.

Competency, Skills & Certifications:

• Relevant Professional Certificate will be an added advantage
• Advance Negotiation Skills.
• Leadership Skills.
• Good interpersonal Skills.
• Presentation Skills.
• Customer Oriented Skills.
• Team Management Skills
• Territory Management
• Account management.

Working Conditions

• The incumbent may be required to travel out of station often.

Physical Requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the physical and mental demands.

Job Title: Direct Sales Executive

Location: Victoria Island, Lagos
Reports to: Regional Sales Manager LTE (Lagos South)
Direct reports: Regional Sales Manager

Job purpose

• The Direct Sales Executive is responsible for marketing products in a very direct way. They interact with clients or customers in order to persuade them to purchase the products and services of the company.

Duties and responsibilities
Customer Focus:

• Giving product demonstrations to prospects
• Identify SOHO/SME as a Potential Customers.
• Provide and get feedback from prospects and customers
• Ensure customer satisfaction by selling only within coverage locations
• Maintaining contact with clients
• Participating in sales events
• Interpersonal, Relationship Management & Collaboration:
• Escalate customer impacting issues not within control to technical unit.

Requirements
Education & Work Experience:

• Fresh graduate with a good University degree (B.SC or HND in IT, Social Science, Art, Engineering or relevant discipline) having a minimum of Second Class or equivalent.
• Membership of a relevant professional body is an added advantage.

Competency, Skills & Certifications:

• Global or Local Certification Marketing (CIM, NIMN)
• Market Intelligence
• Proficiency in Microsoft Suite
• Consultative Selling
• Negotiation
• Relationship Management
• Business Communication
• Presentation Skill
• Relationship & People Management
• Willingness to learn and be trained.
• Positive attitude.
• Communication skills
• Multi-tasking.
• Integrity
• Listening Skill

KPIs:

• 60% growth in subscriber’s base
• 95% client acquisition Rate.
• 60% sales volume per assigned location.
• 81% sales Achievement.
• Create high level customer experience/customer satisfaction
• Quality of market intelligence
• BTS Fill Through.
• Customer relationship management.
• Strict compliance to eStream administrative policy.
• Strict compliance to eStream ISO 9001:2015 Procedures

Working conditions:

• The incumbent will be required to travel out of station often.

Physical requirements:

• This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the both physical and mental demands.

Job Title: Digital Marketing Officer

Location: Victoria Island, Lagos
Reports to: Marketing and Communications Manager

Job Purpose

• It is the responsibility of the digital marketing officer to oversee the online marketing strategy for the organization with efforts to increase the value of the company’s image and business offerings.

Duties and responsibilities
Strategic Insight and Integration:

• Create a digital marketing plan across relevant platforms (website and social network accounts) incorporating every aspect of the company’s products and in line with the marketing plan.
• To drive online engagement among target markets

Technical / Analysis and Problem Solving:

• Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing.
• Manage and maintain the organisation’s website(s)
• Write and optimize content for the website and social networking accounts such as Facebook and Twitter, Blog, Newsletters etc.
• Track and analyze website traffic flow and provide regular internal reports
• Attain key performance indicators such as reducing the website bounce rate, increasing dwell time or improving conversion
• Continually work on the Search Engine Optimization of the website(s)
• Fix any errors or bugs in online content
• Edit and post videos, podcasts and audio content to online sites
• Develop and manage digital marketing campaigns and deployment of periodic newsletters
• Create online banner adverts and oversee pay per click (PPC) ad management.

Interpersonal, Relationship Management & Collaboration:

• Work closely with creative agencies, graphics designer, sales teams to ensure products and services are accurately communicated to the target market.
• Develop and sustain strong working relationships with all stakeholders.

Communication:

• Escalate brand impacting issues online, not within control to the Brand communications Team-Lead
• Generate and deliver regular reports on analytics across all company social accounts and website(s) to the Brand Communications Team-Lead
• Seek and provide useful feedback to the Team-Lead

Customer Focus:

• Provide and get feedback on the online Ad and marketing campaigns
• Maintain a healthy brand reputation style in relation to customer enquiries online

Financial Management:

• Develop and execute cost effective online ad activities aimed at driving brand awareness

Competency Requirement

• A Degree (HND / BSC) in Mass Communication, English Language, Marketing, Advertising and Business Management / Administration.
• Minimum of 3 years’ experience in PR, Advertising, community relations, communications, writing publications and marketing.
• Affiliation with relevant professional bodies.

Skills & Abilities:

• Certifications related to Digital Marketing
• Excellent written and verbal communication skill
• Presentation Skill
• Brand Reputation Management
• Relationship & People Management

KPIs:

• Increase Brand Visibility through online activities
• Increase Brand profitability through the generation of viable leads from online campaigns
• Completion of digital marketing plan
• Cost savings on project budgets

Working conditions

• The incumbent will be required to sit in cold (air conditioned) rooms for a long time.

Physical requirements

• This position does not require any physical exertion.
• The incumbent should also be fit to withstand the mental demands.