Quality Analyst at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Quality Analyst

Location: Lagos

Job Description

• Are you a passionate quality professional?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• Are you looking for an environment where you can drive quality processes within a company experiencing fast growth?
• Tek Experts has a superb opportunity to do just this.

Job Responsibilities

• A Quality Analyst is required to be responsible for the continuous improvement of operations support service delivery.
• Collaborate with managers regarding improvement areas and educational initiatives.
• Document processes and procedures and establish control points to ensure compliance
• As part of a global team the Quality Analyst will be able to provide useful insights regarding delivery of service by identifying gaps in process compliance, customer handling and operational best practices.
• Review support service requests in order to monitor compliance with procedures and best practices.

Required Skills

• Green belt certification and/or quality assurance experience will be considered a plus.
• Background in engineering related field.
• Experience in support services.
• Experience working in a multicultural environment.
• Experience developing projects, initiatives or improvement plans.
• Fluent in English, both written and conversational.
• Experience in presenting to large audiences, both, in presence or virtual.
• Positive, energetic and can-do attitude.
• Self-motivated and able to work under pressure.
• Resilient and able to work in a continuously changing environment.
• Detail oriented.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.