Employment Opportunities at One Acre Fund

Job Title: Nigeria Customer Engagement Officer

Location: Minna, Niger
Employment Type: Full-time

About the Role
As a Customer Engagement Officer, you’ll be the voice of One Acre Fund. You’ll take care of incoming customer calls and also conduct outbound surveys. You’ll report to the Systems Associate.

Responsibilities
Inbound Calls:

• Receive and respond to client phone calls and log calls in the Customer Engagement Tracker (perform ticketing when electronic workflow management systems will be implemented).
• Work with external departments to find solutions on claims/requests in case you don’t have an immediate response

Outbound Calls/Surveys:

• Make out-going calls and conduct surveys as requested by Global, Business Operations, and other departments.

Short Message Service (Text Messages) Blasts:

• Review/ QC Short Message Service blast (text messages) request received through the google form.
• Prepare and implement Short Message Service (text messages) blasts when needed.

Data Analysis And Reporting:

• Write Hotline reports as updates for stake-holders
• Occasionally be called upon to do some light analysis of the data coming into the hotline so that the program can use this information.

Case Management:

• Investigate all cases of farmer complaints through phone calls to One Acre Fund
• Prioritize weekly cases to follow up and prepare a travel schedule
• Investigate and acquire relevant documentation including budgets and records for farmer refund payments, inputs delivery documents to detect any anomalies and errors and launch investigations

Field Visit Activities:

• Schedule visits to investigate cases with Field Managers, Field officers and Group Leaders when needed
• Meet with impacted and affected parties and obtain written statements and evidence such as default acknowledgment forms and reports from relevant parties
• Arrange any follow-up appointments to help with the investigation

Overall:

• Provide excellent customer service to all clients phoning the Hotline
• Convey information in clear terms to callers any changes in product and procedures

Note: This is subject to addition or subtraction of responsibilities at the organization’s discretion.

Career Growth and Development:

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
• We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
We are looking for a professional with a background in finance or a related field, and a long-term passion for sustainable agricultural development. Candidates who fit the following criteria are encouraged to apply:

• Candidates should possess a Bachelor’s degree with 1 – 3 years work experience.
• Relevant work experiences including Business, Banking or an International Non-Ggovernmental Organization
• Language: Fluent in English and Hausa (mandatory) and understands the local communities and cultures
• Passionate about serving smallholder farmers
• Knowledge about One Acre Fund products and services
• Proficient computer skills and proficiency in email, internet usage, Microsoft Office and Google Suite for data analysis,presentation and report writing
• Handle difficult situations and complaining/demanding clients on the phone
• Have integrity
• Language: English and Hausapreferred

Preferred Start Date:

• November 2020

Sponsor International Candidates:

• No; Must have existing rights to work in Nigeria.

Benefits

• Compensation commensurate with experience
• Health insurance
• Pension
• Paid time off, paternity/maternity leave

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Rwanda Finance and Strategy Manager

Location: Kigali, Rwanda
Employment Type: Full-time

About the Role
We are looking for a motivated person, who is dedicated to social impact, to lead our Rwanda Finance & Strategy department. The team is made up of 10 professionals offering financial and strategic program support to country leadership across all business units:

• You will sit on the Rwanda program steering committee, report to the Country Director, and directly manage – 3 team members.
• When not focused on team management, or steering committee work, you will spend time on strategic and financial projects of the highest importance to the program.

This is a full-time career-track role within One Acre Fund Rwanda’s leadership team. With so many varied projects happening across the team, no day is ever the same.

Responsibilities

• Team management and coaching to ensure team and program goals are met. The Finance & Strategy Team is split into the following responsibilities which you will manage:
• Strategic Projects: Strategic projects to support the program to increase farmer impact and efficiency, solve complex operational and strategic issues, and support in scoping out new ventures (5-6 full-time staff)
• Specific projects depend on program priorities but range from quantitative modeling to primary research. Recent examples include running a partnership trial for market access services, building financial models for new products, or creating a new farmer communication strategy.
• Financial Strategy: Budgeting, financial reporting, strategic finance projects such as financial modeling, creating investment proposals, tax efficiency projects (2 full-time staff)
• Product Strategy & Management: A new team dedicated to maximizing sales and farmer impact, ensuring strong supply chains and partnerships, and improving customer service for each product we sell (3 full-time staff)
• Full oversight of the country budget and investments
• Program-wide strategic project prioritization (and sometimes new project creation and scoping)
• Coordinate resource allocation for strategic projects
• Create Rwanda program annual goals and monitor results
• Run at least one strategic or financial project yourself at any one time.
• Sit on the Rwanda program steering committee, to present and give feedback on wider program strategies and challenges.

Career Growth and Development:

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Work experiences: We are targeting strategy, management consulting, and finance professionals (or people with similar experience), who have 5 yrs + professional experience working in strategy or large strategic project management, with a strong foundation of financial knowledge and quantitative skills. We are looking for leadership experience, particularly in roles that demonstrate team building and relationship management.
• Technical skills: Advanced in Microsoft/Google Suite packages, especially Excel. Experience with other professional programs (e.g. R, STATA) is a plus.
• Language: English.

Preferred Start Date:

• As soon as possible.

Benefits

• Health insurance, housing, and comprehensive benefits.

Method of Application
Interested and qualified candidates should:
Click here to apply online