Latest Job Openings at Think Axis Limited

Job Title: Customer Service Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Details

• We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.

Responsibilities

• Give report daily operations and submit a weekly and monthly report of activities and enquires.
• Develop and manage the company’s Databases.
• Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
• Responsible for filing and documentation of all client files and correspondences
• Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
• Record every inquiry and complaint by customers (old and new)
• Proper documentation of all client’s correspondences, receipts, title documents, letters etc
• Responsible for timely requesting of receipts of payments and commissions.
• Responsible for sending client’s receipts, payment reminders, congratulatory messages on full payments, etc
• Aid in the implementation and set up of approved Sales activities.
• Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
• You should be able to deal with complaints and give accurate information
• Update clients on work progress.
• Generate new leads using marketing platforms and encourage repeat business from an existing database
• Take up other duties as assigned.

Requirements

• Related degree in Customer Service, Public Administration or International Relations.
• A minimum of 2 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Female applicants only.
• Polite, Honest, and Maintain a positive attitude focused on customer satisfaction.

Job Title: Front Desk / Receptionist

Location: Lagos

Details

• We are looking for a pleasant Front Desk Representativeto undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the “face” of the company for all visitors and will be responsible for the first impression.
• The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests.
• Answer questions and address complaints
• Receive letters, packages etc. and distribute them
• Keep updated records and files
• Take up other duties as assigned.

Requirements

• Qualification: Minimum OND holder.
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office.
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Customer service orientation
• Female applicant only.