Massive recruitment in a Newly Licensed Digital Payment Institution

Job Title: IT Service Desk Officer

Reference No.: ITSD
Location: Nigeria

Responsibilities

• Provide 100% phone and remote technical support, or chat or through the Incident Management System.
• Triage and work incoming Service Desk calls, chats, tickets.
• Open a Samanage ticket for every call ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.
• Participate in on call after-hours and weekend support as needed.
• Ensure tickets are responded to and resolved within Service Level Agreements for each customer.
• Create documentation for the Service Desk.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related disciplines.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 2 years Help Desk/Customer service/Call Center or IT experience.
• Solid technical and troubleshooting skills.
• Experience in explaining highly technical data and information to end-users of complex IT systems and projects.
• Good use of word processing, spreadsheet, graphics and scheduling tools.
• Ability to gather and convert data into a written narrative.

Job Title: IT Network Engineer

Reference No.: ITNES
Location: Nigeria

Responsibilities

• Maintenance and administration of computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Protect data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshoot, diagnose and resolve hardware, software, and other network and system problems.
• Maintain configure, and monitor virus protection software and email applications
• Monitor network performance to determine if adjustments need to be made.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 3 years experience in maintenance of computer networks, hardware, software and other related systems.
• Strong understanding of network infrastructure and network infrastructures and protocols.
• Ability to think through problems and visualize Solutions.
• Ability to implement, administers, and troubleshoots network infrastructure devices.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.

Job Title: Customer Care Executive

Ref No.: CCE
Location: Nigeria

Responsibilities

• Provide professional customer response / support.
• Handle both in relation to inquiries and complaints & provide appropriate resolution.
• Ensure proper profiling of customers for the appropriate and suitable products and services.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide up to date, accurate and appropriate information, to customers

Qualification & Skills Required

• Minimum of Bachelor’s degree in Accounting, Banking and Finance, Economics, Business Administration, Social Sciences, or other relevant discipline.
• A Bachelor’s Degree in any field. (Business related field preferred).

Experience:

• At least 1 to 2 years’ work experience in any customer service related role in a bank, Telecoms and Financial Institution. Excellent knowledge of MS Tools especially Excel and Word. Excellent communication and interpersonal skills

Job Title: Help Desk Assistant  

Ref No.: HDA
Location: Nigeria

Responsibilities

• Provide technical assistance such as assisting customers and agents with, account creation and handling Li customer and agent complaints.
• Maintain a logbook where all customer and agent visits and transactions will be recorded.
• Keep a ‘detailed record of all problems diagnosed and fixed.

Qualification & Skills Required

• Minimum of Bachelor’s degree in Accounting, Banking and Finance, Economics, Business Administration, Social Sciences, or other relevant discipline.
• University Degree from a Reputable University.

Experience:

• 2 years’ experience in banking or Telco or FMCG. Good communication in the local language.
• Excellent communications and interpersonal skills.

Job Title: Back Office Operations Assistant

Ref No.: BOOA
Location: Nigeria

Responsibilities

• To provide leadership to back-end operations and customer management teams.
• Provide direction and consultation with other departments especially customer care in order to ensure uninterrupted services delivery.
• Make sure that customer, agents and partner support issues are handled to completion.
• Ensure that customers are satisfied by providing superb customer service through leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Qualification & Skills Required

• Minimum of Bachelor’s degree in Accounting, Banking and Finance, Economics, Business Administration, Social Sciences, or other relevant discipline.

Experience:

• At least 5-7 years’ relevant work experience in a Telco, Bank or consumer financial / payment services organization environment. Experience in managing different teams in an organization both customer facing and back-end support teams.
• Experience in evaluating and/or implementing compliance, processes and relevant best practices.
• Functional knowledge of Digital Financial Services and platforms. Good customer service skills and commitment to provide solutions to problems.
• Proficiency in MS office and customer service software.

Job Title: IT Quality Assurance Analyst

Reference No.: ITQAM
Location: Nigeria

Responsibilities

• Responsible for guaranteeing a level of quality for the end client, and to help the software. development team to identify problems early in the process.
• Reporting discovered defects to all relevant departments for correction.
• Conduct high quality testing according to the market trends, regulations and international standards.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 3 years experience in Information Technology Quality Assurance.
• Good communications skills, both written and verbal.
• Strong IT skills with creative mindset.
• A meticulous approach to work.
• Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems.

Job Title: Banking Operations Officer

Ref No.: BOO
Location: Nigeria

Responsibilities

• Operations Support, Resolutions, Reconciliations & Reporting. Receive customer, partner and agent’s issues/tasks from the banking system.
• Handle to completion all transactions and ensure that satisfactory, & timely resolutions are achieved and reported.

Qualification & Skills Required

• Minimum of Bachelor’s degree in Accounting, Banking and Finance, Economics, Business Administration, Social Sciences, or other relevant discipline.

Experience:

• 1-2 years’ experience in customer care back-office, credit control, revenue Assurance or Billing experience.
• Assurance or Billing experience.
• Functional knowledge of Standard Digital Financial Services, Bank, Telco operations and platforms.

Job Title: IT Service Assurance Manager

Reference No.: ITSAM
Location: Nigeria

Responsibilities

• Maintain and implement appropriate security policies, procedures and controls.
• Develop and implement processes and procedures to assure the business’ information assets.
• Installs, configures, maintains and supports applications and systems software and associated hardware and peripheral devices.
• Check and monitor systems and services are in good working order, and produces schedules to manage these effectively and efficiently.
• Providing service delivery data used for the monitoring of service standards and service levels.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 5 years experience in Information Technology Assurance Management.

Job Title: IT Project Manager

Reference No.: ITPM
Location: Nigeria

Responsibilities

• Design technical developments with the technical team. Implement software life-cycle methodology. Develop and maintain information technology plans. Coordinate the roll-out of beta and production releases. Inspect projects for quality assurance.
• Ensure customer satisfaction through post-project debrief with clients.
• Document all estimates, project statuses, and project completion paperwork.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 5 years experience in Project Management.
• Project management certification is a MUST.
• Hands on Fintech experience desirable.
• Computer proficiency in programs such as SharePoint and the
• Microsoft Office Suite
• Familiarity with IT standards such as SSAE SOC2, ISO 27001, PCI, HIPAA / HITECH, NIST, CSA / CCM.
• Solid HTML skills, familiarity with programming languages.
• Strong communication skills, both verbal and written.
• Good analytical, critical thinking and problem-solving skills.

Job Title: State Territory Executive

Ref No.: STE
Location: Nigeria

Responsibilities

• Set up a well-established and quality agent network for the bank LGAs of the state.
• Ensure liquidity management efficiency of agents within the state and adequate training of stakeholders and awareness creation.
• Manage, Co-ordinate and Monitor agent activity and performance within the assigned State.
• Ensure full compliance on KYCIAML across the agent network, track and report Market and initiatives (competition, trend etc.).
• Provide appropriate training to Trade Developer Agents (TDAs) and other relevant Officers.

Qualification & Skills Required

• Bachelor’s degree in Business Administration, Marketing, Economics or other relevant discipline.
• MBA or relevant post-graduate qualification will be an added advantage.
• Strong Selling, Presentation and Negotiation skills. Experience in establishing and building strong collaborative business partnerships with Partners.
• Strong strategic orientation, leadership, interpersonal, critical- thinking, analytical and problem-solving skills.

Experience:

• Minimum of 4 years’ experience in Customer Management, Sales,
• Trade Marketing, Activation. Direct Sales in Telco, FMCG, Banking or Insurance. Experience in Agent Management / Administration an added advantage.

Job Title: IT Infrastructure Lead

Reference No.: INFRAL
Location: Nigeria

Responsibilities

• Designs, plans, and implements system and network architectures that are high performing, scalable, fault tolerant, secure, and compliant.
• Provide solution design for Enterprise services managed services, IT infrastructure architecting, messaging, enterprise application sizing and designing infrastructure for applications like Core banking, Delivery channels, Payment Systems etc.
• Responsible for IT Infra architecting for Tier-I / II / III applications.
• Bring in the best practices for cloud, virtualization, WAN optimization etc. while optimizing the TCO.
• Ensure the implementation of security policies at infrastructure level,

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 10 years experience out of which at least 5 years
• experience in product/project management.
• Proven track record of strategizing and designing IT networks & Infrastructure for financial services institutions.
• Proven Experience in IT Infrastructure sizing and capacity planning.
• Strong working knowledge of networking technologies and virtual architecture (VMWare, Hyper-V, VDI).

Job Title: Cluster Manager (Agency and Distribution)

Ref No.: CM
Location: Nigeria

Responsibilities / Competencies

• Develop a well-established and quality agent network to supports the bank’s business.
• Ensure availability of financial touch point across the states in the Cluster for 24/7 Service.
• Customize and execute the agency business strategy at Cluster level in collaboration with Head Office.
• Execute Agent education and training plan to ensure services adoption and awareness
• Ensure liquidity management efficiency
• Manage and Monitor agent performance and ensure compliance measures in line with regulations and business requirements in the clusters.

Qualification & Skills Required

• Bachelor’s degree in Business Administration, Marketing, Economics or other relevant discipline.
• MBA or relevant post-graduate qualification will be an added advantage.
• Strong Selling, Presentation and Negotiation skills. Experience in establishing and building strong collaborative business partnerships with Partners.
• Strong strategic orientation, leadership, interpersonal, critical- thinking, analytical and problem-solving skills.

Experience:

• 8 years’ experience in Customer Management, Sales. Trade Marketing, Activations or Direct Sales in Telco, FMCG, Banking or Insurance. Experience in Agent Management / Administration an added advantage.

Job Title: IT Security Analyst

Reference No.: ISA
Location: Nigeria

Responsibilities

• Cyber security operations, vulnerability assessment and remediation.
• Plan for disaster recovery in the event of any security breaches. Monitor for attacks, intrusions and unusual, unauthorized or illegal activity.
• Use advanced analytic tools to determine emerging threat patterns and vulnerabilities.
• Identify potential weaknesses and implement measures, such as firewalls and encryption.
• Monitor identity and access management, including monitoring for abuse of permissions by authorized system users. Maintain an information security risk register and assist with internal and external audits relating to information security. Monitor and respond to phishing emails and ‘pharming’ activity.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Have at least 3 years or more experience in information security or related field. Information I Cyber Security certifications such as CISSP. CISA, CISM, CEH, OSCP, ECSA, GCIA, and GWAPT are an added advantage.
• Experience with cyber security frameworks and regulatory requirements, such as NIST, PCI, ISO 27001 GDPR, HIPAA compliance, SOC2 Type II.

Job Title: Fraud Analyst

Ref No.: FA
Location: Nigeria

Responsibilities

• Perform daily monitoring of the fraud alerts coming off the Fraud Management System and verifying all alerts and closing the alerts based on the fraud status i.e. fraud or non-fraud.
• Manage and coordinate all communications and escalations from Customer Care on fraud related issues as raised by customers, ensure proper case management and resolution within SLA.
• Responsible for the defining arid updating of rules on the fraud management system with approval from the Head of Department to improve the fraud detection scenarios.

Qualification & Skills

• Minimum of Bachelor’s degree in Finance, Computer Science, Commence, IT, or other relevant discipline.

Experience:

• Minimum of 2 years’ experience as a Fraud Analyst or Specialist preferably with mobile money / banking experience or at least one year of operational experience in a recognized telecommunications Fraud Management System.
• Basic understanding of configuring rule based fraud systems.
• Functional knowledge of standard GSM Network& Mobile Banking.
• Good computer skills including MS Office and use of Analytical software such as SAS/ACS and SQL language.

Job Title: Compliance Analyst

Ref No.: CA
Location: Nigeria

Responsibilities

• Coordinate regulatory inspections, examinations and audits to ensure regulatory compliance.
• Investigate suspicious transactions and file suspicious activity reports (SAR5) as required by CBN. Analyze and identity possible money laundering activity reported by Banks and Partners by regularly reviewing and addressing systems generated (and manual) AML alerts.
• Drive and support the initiative of Anti Money Laundering (AML) framework by designing and setting up internal anti-money laundering procedures and policies including Customer due diligence measures, reporting, record keeping, risk assessment, management and control systems.

Qualification & Skills

• Minimum of Bachelor’s degree in Finance, Computer Science, Commence, IT, or other relevant discipline.

Experience:

• 1-2 years audit / internal control / compliance experience or fraud management in a financial services I Telecommunications environment.
• Strong working knowledge of AML regulations, more specifically in banks and other financial institutions that are regulated by the Central Bank.
• Proficiency in key business tools namely MS Excel, Access, and Word. Successful history of working with software applications.
• Strong IT skills in SQL, UNIX, and Audit tool proficiency will be an added advantage.

Job Title: Lead Information Security Manager

Reference No.: LISM
Location: Nigeria

Responsibilities

• Develop metrics and measurements in the areas of risk analysis for transactions & partners and customer, conduct efficiency assessments and operational baselines.
• Provide meaningful, timely insights about threat, security and risk posture.
• Financial transaction risk scoring, suspicious activity monitoring and threat matrices using dynamic business defined and partner regulatory behavioral analysis.
• Financial transaction simulation and efficient tooling to validate controls, identify the potential threat and provide insights on streaming mobile and financial data.
• Work collaboratively in establishing capability to successfully implement and embed Information and Cyber Security (ICS) Risk Type Framework (RTF) into the organization to bring consistency In the identification and mitigation of ICS Risks.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 5 years’ experience working for a Financial institution, knowledge in Mobile banking, Mobllemoney will be added advantage. Possess one or more security certifications such as CISSP, CISA, CISM, CRISC, PCI-QSA, and CSX.
• Experience with cybersecurity frameworks and regulatory requirements, such as NIST, PCI, ISO 27001, GDPR, HIPAA compliance. SOC2 Type II.

Job Title: Revenue Assurance / Data & Product Analyst

Ref No.: RA/DPA
Location: Nigeria

Responsibilities

• Perform daily data reconciliations and controls based on key revenue, fraud and financial risks identified as per defined controls listing and frequency and ensuring all exceptions from the reconciliations are investigated and verified.
• Review any new products and platform changes and incorporate new reconciliations and controls where applicable and platform risk assessments and UAT5 should be performed and approval given prior to any rollout of products or platform changes.
• Prepare and submit reconciliation summary reports to Management on a regular and ad hoc basis

Qualification & Skills

• Minimum of Bachelor’s degree in Finance, Computer Science, Commence, IT, or other relevant discipline.

Experience:

• 1-2 years Audit / Internal control / compliance! Fraud Management experience or IT experience in BI, reporting and automation.
• Strong data modelling techniques & SQL Server and/or Oracle databases and reporting automation and analysis experience. UNIX knowledge is an added advantage. Proficiency in key business tools namely MS Excel, Access is necessary.

Job Title: IT Developer

Reference No.: ITD
Location: Nigeria

Responsibilities

• Act as L3 applications support, build and develop merchant and Merchant Management Platform integrations.
• Ensure that all services are implemented and that they operate correctly and also ensure that all the relevant monitoring tools are deployed.
• Responsible for service improvement deliverable to address systems SLA shortcomings.
• Respond to escalations from business, customer-care, merchants and other stakeholders.
• Prerequisite analysis and requirements gathering. Translate requirements into technical design with documentation. Planning of the implementation of projects.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• 5-7 years of experience in software development, including leading a team and a project work stream. Develop, test and implement new software programs.
• Experience in development of technical specifications and plans.

Job Title: Head, Internal Control and Audit

Ref No: MICA
Location: Nigeria

Responsibilities

• Responsible for development, maintenance, implementation and review of the internal audit work.
• Establish effective business relationships within the Company and assist management in the understanding and application of and adherence to internal control, risk management, compliance and governance principles.
• Perform audits through the review of physical and electronic records, evaluate the (oval of compliance With established business control policies, processes, procedures, standards, laws and regulations in assigned functional areas/business units, identify control weaknesses or process improvement opportunities arid initiate workable solutions.
• Implement, and manage compliance monitoring programs that promote an effective control environment.
• Anticipate and ensure that applicable laws, regulations, policies and procedures are communicated to business units.

Qualification and Skills

• Minimum of Bachelor’s degree in Accountancy, Business Administration, Social Sciences, Engineering or any other related field.
• Must be a qualified Chartered Accountant. Must have high tevel of integrity and confidentiality.
• Good understanding of modern digital financial services as well as advanced business finance and performance analysis. Good Knowledge of statutory and regulatory issues as well as global best practices.
• Possess Strong budget and management skills, including proven ability to manage project/process.
• High degree of professionalism, maturity and confidentiality, Strong analytical and problem-solving skills.

Experience:

• Minimum of 15 years of audit experience with at least 5 years in Banking or Mobile Financial Services.

Job Title: Chief Risk Officer

Ref No.: CRO
Location: Nigeria

Responsibilities

• Identifying potential threats to the financial stability of the Bank including risky credit investments Compliance Risk Regulatory Risk Reputational Risk Information System Risk etc and portfolio inefficiencies.
• Delivering of regular risk analysis reports to the Banks Management with actionable plans for avoiding or preventing potential threats at all levels.
• Review internal and external audit reports to extract relevant risk and control information for use in reporting, remediation and system improvement.
• Track and analyze incidences of frauds (successful and attempted) identify causes and implement with respective units measures to close loopholes.
• Develop business continuity framework and plans for the bank and follow up with respective units on, their implementation.
• Provide liquidity report detailing funding position, funding needs, funds management, etc.
• Provide guidance for ensuring compliance with regulatory requirements with respect to liquidity and participate in regulatory review process.
• Develop an inter departmental Service Level Agreement to assist the Bank in achieving efficiency and effectiveness in business measurements.

Qualification and Skills

• Minimum of Bachelor’s degree in Accountancy, Business Administration, Social Sciences, Engineering or any other related field.
• Must be a qualified Chartered Accountant. Must have high tevel of integrity and confidentiality.
• Good understanding of modern digital financial services as well as advanced business finance and performance analysis. Good Knowledge of statutory and regulatory issues as well as global best practices.
• Possess Strong budget and management skills, including proven ability to manage project/process.
• High degree of professionalism, maturity and confidentiality, Strong analytical and problem-solving skills.

Experience:

• Minimum of 15 years cognate experience with at least 5 years in Banking or Mobile Financial Services