Madas Finance – Our client, a leading financial service company in Nigeria which focuses on loans and supply chain finance seeks to recruit a competent and well experienced individual to fill the position below:
Job Title: Customer Service Officer
Location: Ikorodu, Lagos
Employment Type: Full-time
Job Description
This is not limited to the following:
- Contact client by telephone to sell the company’s service.
- Deliver scripted sales pitch to the customer.
- Record customer details including reaction to the product or service offered
- Answer telephone calls from potential customers who are responding to advertisement.
- Contact customers to follow up on initial interaction.
- Receive walk in clients and attend to their needs.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Obtain customer information such as name, address, and payment method, and enter into CRM.
- Adjust scripted sales pitch to meet needs of specific individuals
- Cold call, direct email, and perform other lead generation activities.
- Receiving Calls and Making call to solve customer questions, inquiries, complains.
- Analyze the current customer base to identify potential sales opportunities
- Stay up to date on company best practices, policies, products, pricing, and promotions
- Increase overall sales efficiency and profitability through excellent salesmanship.
Qualification / Experience
- Candidates should possess an OND / HND / B.Sc qualification.
- Equivalent experience in related field acceptable as well
- 1-3 years experience in Customer service
- Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
- Must have passion for Sales
- Good Telephone skill
- Must live within Job location (Mile 12,Ikorodu axis)
Knowledge, Skills and Competency:
- Familiarity with relevant software, such as Microsoft Office Suite
- Strong interpersonal and communication skills (both verbal and written)
- Critical thinking skills, analytical
- Creatively-minded, good at thinking ‘outside the box’
- Skills of persuasion
- Computer skills
- Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
- Must be available full time
- Proactive
- People and customer management skills
- Strong organizational skills
- Good English Speaking
- Good Telephone skill
- Good customer communication skills
- Working experience in call center or customer care center
Remuneration
- N40,000 monthly.
- Renumeration, attractive Basic and commission plus other benefits.
Deadline: 24th December, 2020.
Method of Application
Interested and qualified candidates should forward their CV’s to: itamah.ezekiel@madasfinance.com using the “Job Title” as the subject of the email.
Note
- If you are not qualified for this position please do not apply.
- Only qualified and shortlisted candidates will be contacted.
- Only Candidates who stay within Job location will be considered.
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