Employment Opportunities at Greenlight Planet

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Sun King Store Executive

Location: Bauchi, Nigeria
Job type: Full-time
Reporting to: Regional Business Manager, North West.

The Role

• Greenlight Planet is looking for a Sun King Store Executive to be responsible for ensuring that the overall performance targets of the Sun King Store in Bauchi City is met, both in terms of quality and quantity.

Key responsibilities for the role include:

• Stock Management: Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Respond to and offer appropriate guidance to all customers (existing, walk-in and prospective customers) ensuring they receive first-class support
• Reporting: Prepare and submit regular and ad hoc reports on:
  • Stock holding – weekly
  • Store management – System failures, Alarm performance, repairs, security issues etc.
  • Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
  • Products available in the field
• Asset Management: Safeguard company assets to avoid losses, damage and ensure risk aversion in running the shop facilities.
• Store Management: Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.
• Regulatory Compliance: Track and update the headquarters on any changes in regulation that affect the store operations
• Sales Operations Support: Provide maximum support to the sales team in stock management, sales generation and maintaining best in class relationships with energy officers and a team leader in the AHQ.
• Budgeting and Cost Tracking: Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

Job Requirements
The ideal Sun King Store Executive:

• Has a minimum of a Bachelor’s degree or equivalent from a recognized institution.
• Has at least 1 year experience in a similar role – preferably in a customer-facing and stock management role.
• Possess customer service skills and values the representation of the voice of the customer.
• Strong collaboration and problem-solving skills.
• Strong computer skills – MS Excel skills mandatory.
• Experience in the use of technology – smartphone and web-based applications.
• Is honest, trustworthy and possesses a high degree of personal integrity and professionalism.
• Demonstrates sound judgment, excellent analytical, interpersonal, communication, presentation and reporting skills.
• Is results-oriented with the ability to multitask and meet strict deadlines.
• Good communication and interpersonal skills.
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Associate, Quality Assessor

Location: Lagos
Employment Type: Full Time
Reporting to: Customer Service Quality and Training Manager

The Role

• The Quality Assessor will work closely with the customer service executives, training team and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with great customer experience

Responsibilities
Key responsibilities for the role include:

• Analyze data to better understand potential gaps, concerns, and outcomes of decisions
• Create reports, summaries, presentations, and process documents to display results
• Collaborate with other team members to effectively analyze and present data
• Develop systems and processes for gathering and storing data for future analytic projects
• Identify process trends that are not well done by the agents and educate appropriately
• Monitor internal processes and revise/update the scorecards and scripts accordingly.
• Collaborate with the Process delivery analyst to identify opportunities to improve process performance and efficiencies in existing systems.
• Must have a tracking and monitoring dashboard on process adherence within the call center
• Map the need for training and onboarding programs and provide this information to the training team
• Participate in calibration sessions to maintain consistency in internal evaluations
• Discuss and explain feedback with agents in regular meetings

Requirements
The ideal candidate:

• Bachelor’s degree in statistics, economics, finance, or another business-related degree
• Minimum of 1-2 years’ experience is a similar role
• Ability to speak and understand Yoruba AND Hausa is a compulsory requirement.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to prioritize tasks and meet daily deadlines for projects
• Critical thinking skills with the ability to independently solve problems with data
• Quantitative and analytical skills with a demonstrated ability to understand new analytical concepts
• Excellent attention to detail
• Problem-solving and project management skills
• The ability to present complex concepts to a wide audience
• Must be self-motivator and self-starter
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast-paced, team environment.

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Remuneration

• Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Area Business Manager

Locations: Kabba or Okenne Town, Kogi
Job type: Full-time
Reporting to: Regional Business Manager, West East.

The Role

• The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.
• The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

Key Responsibilities

• Hire & retain Energy Officers: Hire, train and maintain a team of at least 40 active Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers, and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide a clean, affordable and reliable source of energy in their areas.
• Training of Energy Officers: Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory, and logistics related. Ensure that they are fully supported and lead in the best professional manner demonstrating the highest levels of integrity, ethics, and professionalism while dealing with customers.
• Provide role clarity to Energy Officers: Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets. This includes, ensuring Energy Officers have a pre-agreed sales route / area to sell in, they understand how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot and they have access to Area Business Manager at all times in case of questions and concerns.
• Daily field visits: Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues faced by the Energy Officers and report them to your Regional Business Manager, every week. Ensure that the first 5 sales of each Energy Officer is done along with the Area Business Manager in the area, by each Energy Officer to ensure that the core sales and collection process is fully understood by each Energy Officer.
• Work with Energy Officers: Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers, and markets to make group sales.
• Exceed your sales & collections targets: Meet or exceed sales and collection targets established and agreed on 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues, and resolutions, as desired and agreed with your Regional Business Manager.
• Drive robust field sales processes: Review collection progress with your Energy Officers daily and provide adequate training to them on driving better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.
• Remain externally focused: Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures. Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.
• Resolve customer issues: Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after-sales warranty issues. Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing & Other Support spend: Provide adequate marketing support & equipment (such as smartphones) necessary to all your Energy Officers. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.
• Review meetings with Energy Officers: Conduct weekly table meetings with Energy Officers and ensure that you have RBM present in those meetings to resolve any outstanding customers or EO issues. Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.
• Grow Retail presence: Ensure the retail network in your Area grows with the help of an Area Retail Coordinator, hired under you. Ensure all retail-related activities are followed per process and the base of high-selling retailers grows exponentially within your area of operation.

Job Requirements
The ideal Area Business Manager:

• Has a Degree in a Business-related field OR equivalent and at least 4 years of hands-on experience in field sales.
• Has excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Has extensive Customer Care experience
• Has high innovative skills, thinking out of the box, tests out opinions, cost-conscious
• Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture
• Is able to develop trust, skillfully builds relations, works on internal & external relationships
• Listens well, coaches’ others and is disciplined in their learning practice
• Has Operation Excellence (Keeps promise, is Decisive, seeks to be informed and gives excellent Customer Satisfaction
• Is familiar with the town or city in which the job is located
• We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Remuneration
Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Greenlight Planet believes in equal opportunity for all people:  We do not discriminate based on race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, or disability.