Latest Vacancies at De Raph City Travel and Tour

Job Title: Human Resource Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a HR Manager to lead our HR team.
• You will take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development.
• To perform well in this role you should have experience as a HR Manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

Responsibilities

• Consistently recruiting an excellent staff.
• Maintaining a smooth onboarding process.
• Training, counseling and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

Requirements

• Bachelor’s degree in human resources management or equivalent.
• 0 – 1 year experience.
• Experience in human resources or related field.
• Ability to build and maintain positive relationships with colleagues.
• Experience in educating and coaching staff.
• Experience in conflict resolution, disciplinary processes and workplace investigations.
• Experience in following and maintaining workplace privacy.
• Ability to give presentations.
• Knowledge of relevant health and safety laws.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

Salary
NGN95,000 – NGN115,000 / Month.

Job Title: Ticketing Operation Manager

Location: Lagos
Employment Type: Full-time

Job Description

• The Ticketing Operations Manager (TOM) is responsible to the Head of Ticketing and CRM for the effective delivery of a full-service box office operation for the Edinburgh International Festival and other clients.
• The role requires excellent, sales, systems and account management skills as well as a thorough understanding of marketing practises.
• Hub Tickets delivers high levels of customer service and tickets sales.
• The TOM will need to display commercial business sense, have sound technical ability and be comfortable working in a busy, deadline-driven environment.

Responsibilities

• Ticket sales
• Manage ticketing operations to ensure an efficient high-quality service is delivered in line with Hub Tickets
• policies and procedures across all sales channels- in person, online and telephone
• Accurately manage inventory sold via Hub Tickets across all channels
• Ensure supervisors receive relevant information required to carry out duties including changes to
• programming, seat detail or inventory management in an efficient and timely manner.
• Ensure that all customer data is managed in line with relevant data protection legislation, and that relevant
• privacy policies are always adhered to
• Understand responsibilities relating to PCI Compliance
• Ticketing System
• Support the Head of Ticketing and CRM in managing Hub Tickets’ ticketing system (Audience View)
• across all platforms (in person, telephone, post, online)
• Assist the Head of Ticketing in managing holds, allocations, discounts, and all aspects of the ticketing
• inventory
• Provide an effective, accurate and timely reporting service for external clients and Edinburgh International
• Festival management team
• Manage daily administration of web sales and enquiries
• Support the Head of Ticketing and CRM by managing the on-line ticketing system and support the
• development of the web site to generate increased on-line ticket sales.

Requirements

• Bachelor’s degree in human resources management or equivalent.
• 0 – 1 year experience.

Essential:

• Ability to demonstrate relevant ticketing and box office experience at events including the use of
• computerised ticketing systems
• Previous experience of managing ticketing inventory across multiple venues and price bands
• Previous experience in managing box office operations
• Previous experience in managing teams of people
• Experience of ticketing systems
• Excellent IT skills- particularly Excel and Microsoft Word
• Experience of creating efficient systems and processes
• Excellent Customer Service skills
• Desirable
• Further education, certificate or equivalent qualification
• Training in the use of Audience View and Artifax.
• Experience of handling customer service and complaints
• Experience of providing technical and systems support.E
• Experience of managing relationships with ticket agents and venues.

Salary
NGN95,000 – NGN120,000 / Month.

Job Title: Travel Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• De Raph City Travel and tour is seeking to appoint a Business Travel Sales Manager to develop and deliver strong sales tactics and activities.
• The ideal individual will possess excellent communication skills in customer relations, be aggressive in targeting new business and exceed established sales goals. You will be a dynamic, enterprising and astute professional who will be able to contribute to the overall success of this business and have the passion to take this hotel to the next level.
• The successful incumbent will work directly with the Director of Sales & Marketing and the Senior Sales and Catering Manager to develop and implement strategic goals. You will provide a focus towards the future, and anticipate the needs and requirements for the sales department.

Job Responsibilities

• Assist and support Director of Sales and Marketing in the operations of the sales and marketing department to achieve all departmental goals and facilitate all departmental functions.
• Actively solicit corporations for inclusion in Journey’s travel programs as well as group and meetings business through personal calls, site inspections, tele-prospecting / email-prospecting, blitzing, and sales trips to assigned territories. This includes all industries and markets of responsibility.
• Negotiate, contract and monitor account agreements and productivity. Ensure rates committed are competitive and offer highest yield for the hotel to ensure maximum profitability. This includes annual rate negotiations for renewal of existing accounts and continuous acquisition of new accounts and group business in all terms.
• Solidify and maintain relationships with assigned accounts through regular sales visits, client entertainment, agency / office receptions, site inspections and repeated follow-up.
• Develop creative programs to ensure maximum reservations and client satisfaction for transient and group accounts.
• Work in tandem with Sales and Catering team to develop programs and offerings to promote to existing and prospect counts/corporations.
• Respond to client requests on a same-day basis and assure that proposals and contracts meet the hotel’s requirements.
• Achieve monthly account, individual and team goals.

Requirements
Qualification and Experience:

• Candidates should possess Bachelor’s Degree
• Minimum of 1-2 years Sales Management Experience
• Minimum of three years in hotel sales experience in corporate transient market and excellent network contacts are required to succeed in this position
• Expertise in training, coaching, and leadership disciplines
• Identifiable track record of team play and accomplishment

Skills:

• Sales and Customer Service skills and experience.
• Computer literacy in a Windows environment.
• Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint. Knowledge of Nexus CRM system and Opera preferred.
• Prior experience / education in documentation (i.e., procedures, contingency plans, training manuals, etc.).
• Performs well under pressure and can meet deadlines.
• Excellent organizational & time management skills.
• Ability to multitask on an on-going basis.
• Superior written and verbal communication skills
• Positive attitude and upbeat personality; flexibility.
• Commitment to exceeding guest expectations.

Salary
N110,000 – N130,000  / Month