IT Systems Support Analyst at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

We are recruiting to fill the position of:

Job Title: IT Systems Support Analyst

Location: Lagos
Department: Customer Experience
Reporting to: IT Systems Engineer

About ENGIE Energy Access

• ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
• With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

Job Objective

• Engie Energy Access (EEA) is looking for a highly motivated and disciplined technical support assistant to join our team for our Network infrastructure and call center communications platform.
• Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call center demands.

Key Responsibilities

• Ensure the maintenance of internal network infrastructure
• Ensure computer security procedures are adhered to and manage work tools inventory  for the company
• Integrate and facilitate optimal network solutions using best practices to ensure Company operations remain unaffected
• Procurement and maintenance of Call Center technical Infrastructure
• Provide technical support to ensure employees are able to work effectively

Deliverables and Activities:

• Reliability and performance of existing network and call center systems in a scalable and flexible manner
• Ensure the scalability needed for our call center demands
• Updating of IVR and USSD channels to aid customer engagement
• Purchase of computer systems and other IT related equipment for staff onboarding
• Maintenance of stock of computers and other IT related equipment belonging to Fenix
• Ad Hoc and support assignments to ensure optimal up-time for internal stakeholders

Required Skills & Experience

• IT Vocational Institute certifications and experience or Relevant Bachelor’s degree
• Experience setting up an internal network in an organisation
• Experience designing and developing call centre solutions
• Experience customising existing call centre solutions
• Ability to rapidly build and test new services and features.
• 1-3 years Linux system administration experience
• Adequate system, network debugging and troubleshooting skills.
• Experience working with VoIP, SIP, TDM, and related technologies
• Experience with Asterisk, Kamailio etc
• Excellent written and verbal communication skills in English

Highly Desired Skills:

• Working knowledge of IP networking and configuration
• Good people skills
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendations to effectively resolve problems or issues

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or . Our differences are our strengths!