Nicole Sinclair Consulting – Our client is currently recruiting suitably qualified candidates to fill the positions below:
Job Title: Food and Beverage Manager (Hospitality)
Location: Lekki, Lagos
Details
- We seek to hire Food and Beverage manager who is responsible for managing all F&B operations and for delivering an excellent guest experience.
- The Food and beverage manager responsibilities include the ability to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
Job Description
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers’ needs and respond proactively to all of their concerns
- Establish targets, KPI’s, schedules, policies and procedures
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Oversee all aspects of the daily operation of the resort Service operation.
- Supervise all Room Service personnel.
- Respond to guest complaints in a timely manner.
- Ensure proper set-up, breakdown and maintenance of all banquet functions
- Work with the GM and keep him/her informed of F&B issues as they arise.
- Organize all documentation for shift work on a daily basis including pre-shift reports
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
- Coordinate and monitor all phases of the Room Service operation.
- Ensure effective communications between each shift.
- Supervise the room service area in order to attract, retain, and motivate the employees.
- Ensure optimal level of service, quality, and hospitality are provided to guest.
- Ensure the timeliness and accuracy of the amenity set-up and delivery.
- Monitor and maintain proper running and cleanliness of banquet areas
- Perform any other reasonable duties as required and directed
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Requirements
- Bachelor’s degree in Food Science Technology or any related field
- 5-7 years of experience in a similar role from within a 3 star hotel
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest oriented and service minded
- Excellent managerial skill
- Strong interpersonal skills.
- Proficiency in MS Office, Outlook, Word, Excel.
Interested and qualified candidates should:
Click here to apply
Job Title: Account Supervisor / Store Keeper
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Our client helms from the Hospitality industry and seek to hire an Account supervisor / store keeper.
- This role is responsible for supervising and directing the activities of the general store in the resort. The Account supervisor / store keeper will ensureproper care and maintenance of our stock, including ordering, receiving, and managing inventory.
Job Descriptions
- Responsible for coordinating activities in the store by scheduling tasks, setting priorities and directing the work of the store officers.
- Determines items and quantities of stock to be purchased and maintained.
- Controls the disbursement of supplies and material through directing the posting of inventory control cards or booklet.
- Inspects the quality and quantity of items supplied before accepting supplies.
- Resolves discrepancies in requisitions, purchase orders and delivery reports by contacting vendors or user departments.
- Ensures items are stocked according to the best practices inventory standards.
- Establish standards and methods for packaging and storing supplies and materials.
- Counts, weights and measures goods received or issued.
- Direct the maintenance and operation of gas, electric or hand operated stores equipment.
- Estimates costs and assigns account codes to items purchased.
- Ensures proper records are maintained of all incoming and outgoing item.
- Maintains catalog of available stock items on opera.
- Prepares and files complaints on unsatisfactory goods received.
- Selects, administers, and documents progressive and corrective disciplinary measures.
- Plans and conducts in-house training programs for employees.
- Attends meetings with vendors and suppliers.
- Performs related work as assigned.
Requirements
- Bachelor’s degree in business administration or related field
- Minimum of 3-5 years working experience in a similar position.
- Analytical mind with ability to make accurate mathematical computations
- Knowledge of standard practices, procedures.
- Ability to maintain records and prepare reports.
- Ability to conduct training and informational sessions.
- Knowledge of the occupational hazards and safety precautions applicable to the work.
- Ability to instruct and supervise employees.
- Ability to maintain work schedules and uphold work standards.
- Ability to multitask
- Ability to communicate effectively with others, both verbally and in writing.
- Skills to operate common office equipment
- Keen attention to detail and ability to effectively manage time
- Competencies in data entry, analysis, and management
- Must be Physically fit.
Interested and qualified candidates should:
Click here to apply
Job Title: Facilities Manager (Hospitality)
Location: Lekki, Lagos
Employment Type: Full-time
Details
- We seek to hire a Facility Manager who is responsible for preserving the good condition of infrastructure and ensure that facilities are safe and well functioning.
Job Description
- Supervise and organize all engineering activities.
- Performs quality control checks, ensuring the safety and effectiveness or reliability of the facility equipment
- Responsible for preventive/corrective maintenance of the resort facility, equipments, critical and non-critical alike.
- Daily leadership and administration of the engineering function of the property with the objectives of safely and effectively operating machinery and building systems.
- Conducting regular repairs of any damaged equipment with the use of an in house engineering team
- Encourage and foster a team oriented environment through positive feedback.
- Train members of the department as appropriate in new processes and procedures while ensuring compliance.
- Follow and maintain the site-specific preventive maintenance and work order program.
- Demonstrate improvement from previous performance; suggest areas of improvements for service and operating efficiency.
- Demonstrate the ability to understand the engineering design and operational aspects of the Building systems and equipments
- Be able to immediately recognize system performance deficiencies and respond to operational and emergency situations.
- Ensure the availability of an adequate inventory of tools and other supplies to operate the building.
- Protect and improve the value of the resort assets and ensure that building machinery and systems meet or exceed their expected life cycle.
- Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering the contract duties.
- Organize administrative functions related to site operations, such as a work orders and maintenance activities, budgets, ordering supplies, etc.
- Work with the Construction Managers on capital improvement construction projects
- Assist in the development of capital plans which would include planning for infrastructure; upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.
- Responsible for ensuring that major projects performed at the building are properly planned, executed and closed out in accordance with best current practices in the hospitality industry.
- Responsible for overseeing the activities of contractors working within the building.
- Responsible for all janitorial cleaning and gardening.
- Purchase and maintenance of fire extinguishers.
- Responsible for firefighting equipment maintenance, including fire alarm system.
- Responsible for all electrical, plumbing, carpentering, Painting, air conditioning and swimming pool maintenance.
- Responsible for treatment and evacuation of sewage.
- Responsible for refuse disposal and management.
- Responsible for scheduling both internal and external fumigation of resort facilities.
- Maintenance of all resort generators.
- Schedules the washing of diesel tank.
Requirements
- BSc / BA in Facility Management, Engineering, Business Administration or relevant field
- Relevant professional qualification (e.g. CFM) will be an advantage
- 7-10 years of experience as a facility manager
- Well-versed in technical/engineering operations and facilities management best practices
- Good analytical/critical thinking
- Knowledge of general maintenance methods, operating requirements, and safety precautions related to facilities management
- Managerial experience and strong interpersonal skills.
- Outstanding organizational and time management skills
- Strong procurement and negotiation skills
- Ability to communicate well in both oral and written reports.
- Proficiency in MS Office, Outlook, Word, Excel and building automation systems.
Interested and qualified candidates should:
Click here to apply
Application Deadline 31st April, 2021.
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