Vacancies In A Reputable Internet Service Provider Company

Proten International – Our client, a major Internet Service Provider in Nigeria is looking to fill the position below:

Job Title: Enterprise Support Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

• Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
• Maintain faster Response time to meet SLA.
• Responsible for preventive & corrective measures to meet network target KPIs.
• Responsible for fault and performance management of the network.
• Escalate with other network teams to resolve customer related issues within SLA.
• Coordinate with different departments to ensure timely support & solution to enterprise customers.
• Provides analysis and root cause diagnosis for customer-related issue for corrective maintenance.

Qualification Requirements

• Graduate / Diploma in Electronics & Communication or equivalent.
• CCNA Certification.
• 1 – 2 years experience.

Knowledge & Skills:

• Working knowledge of Cisco network switches and routers.
• Work experience in ISP / Telecom Domain is an add-on
• In-depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS,
• OSPF, MPLS, STP, Q-in-Q.
• Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to- point & Point-to-multipoint Radio setup.
• Knowledge of Network monitoring tools such as PRTG, OP Manager.

Interested and qualified candidates should:Click here to apply

Job Title: NOC Engineer

Location: Lagos
Employment Type: Full-time

Job Description

• The role will primarily focus on monitoring, assisting with incident resolution, and ensure the high availability of our infrastructure and Network Elements.

Core Requirements and Responsibilities

• Proactive monitoring of availability and performance of Network elements, infrastructure, and data center using existing tools.
• Act as the First Point of Contact for incidents, escalations, and business-impacting technology issues.
• Respond and perform first-level triage of incidents within defined SLAs and work with teams towards resolution.
• Assist in performing root cause analysis and root cause fixes.
• Escalate to other teams, management, vendors, or service providers for unresolved incidents based on defined processes or instructions from the management team.
• Send out regular communication on the status of incidents.
• Document incident details and troubleshooting steps followed along with timelines.
• Work with the problem manager to track problem resolutions to ensure the incident did not recur.
• Perform other tasks defined by the management team.
• Willing to in a 24×7 Work environment on shift system

Education Qualification

• Higher Diploma / Bachelor degree in Electronics / Communications/Computer science
• Work Experience: 1- 3 years experience in telecom NOC.

Knowledge, Skills and Abilities:

• Good verbal and written communication skills
• Able to understand technical terms.
• Ability to perform high-level troubleshooting of infrastructure and application issues.
• Working knowledge on Huawei M2000, U2000 is preferable.

Interested and qualified candidates should:Click here to apply

Job Title: FTTH – OSP Engineer

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities

• Installation of FTTH Home internet services in residential/business premises.
• Experience in field survey, fiber laying plan, ducting, trenching, blowing fiber, Splicing of Fiber.
• Experience in fiber optic tools: OTDR, Optical Power meter, Optical Laser Source, and testing, etc.
• Expertise in handling multi-vendor equipment for hardware installation and troubleshooting.
• Audit of outsourced work to meet applicable technical and operational quality standards.
• Conduct routine checks of all tools to ensure safety and accuracy of measurement
• Experience in providing Technical support for the planning of fiber allocation, duct design (PVC) & Route Design
• Acceptance testing of the optical, civil, outdoor network.
• Responsible for FTTx network construction in the defined boundary within the project timeline.
• Technical auditing and overseeing the contractor for the flawless construction of fiber infrastructure
• Responsible for route analysis of underground fiber construction.
• Responsible to attending the customer complaints.
• Responsible to manage fibre splicing and approve installed fibre as par as build plan and test results.
• Responsible to comply with Health & Safety standards.
• Responsible for maintenances and Up-keep all records of underground fibers infrastructure, fibre splicing
• Plan, passive splitter terminations, and access equipment.
• Responsible for service restoration during emergency conditions.

Qualifications

• Graduate/Diploma in Electronics & Communications or equivalent.
• Understanding in GPON fiber-optic network and service deployment.
• Understanding active FTTH equipment (OLT, ONT) and Passive FTTH splitter.
• Certification in Fiber Technology is an added advantage.
• Knowledge of VLAN and IP’s and IP network structure.
• Good knowledge of the Design & Implementation process in FTTX.
• Knowledge of fault and performance management process.
• Computer proficiency in MS Office (MS Word, MS Excel, MS PowerPoint)
• In-depth understanding of the outside plant, cable sizing, cable record, etc.
• Experience: 1 – 3 Years

Personal Attributes:

• Good negotiation and decision-making skills.
• Excellent execution, organizing, and people skills
• Strong commitment to quality and performance

Interested and qualified candidates should:Click here to apply

Application Deadline 18th January, 2021