CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.
We are recruiting to fill the position below:
Job Title: Head of Engineering
Location: Yaba, Lagos
Employment Type: Full-time
Purpose Statement
- We are looking for a Head of Engineering to provide sound technical leadership in all aspects of our business. You will communicate with employees, stakeholders and customers to ensure our company’s technologies are used appropriately.
- The selected candidate will be responsible for building and leading a team of engineers for designing, developing, implementing, integrating, testing, qualifying, and maintaining the embedded software on a wide range systems.
Key Deliverables:
- Develop technical aspects of the company’s strategy to ensure alignment with its business goals.
- Build quality assurance and data protection processes.
- Monitor KPIs and IT budgets to assess technological performance.
- Use stakeholders’ feedback to inform necessary improvements and adjustments to technology.
- Communicate technology strategy to partners and investors.
- Supervising Junior Software Developers, analyzing software performance and configuration .systems, and managing the deployment and integration of new software.
- Discover and implement new technologies that yield competitive advantage.
- Help departments use technology profitably.
- Supervise system infrastructure to ensure functionality and efficiency.
- Develop cutting-edge software solutions to optimize our business operations.
- Managing the installation and configuration of software solutions.
- Resolving software deployment and integration errors, and documenting processes.
- Performing routine maintenance and monitoring performance metrics.
- Write clean and well-tested code, think logically and solve problems.
Qualifications
- Bachelor’s Degree in Software Engineering, Computer Science, Information Systems, Information Technology, or similar.
- Relevant training & certifications.
- 5-8years of experience in a similar role.
Requirements:
- Experience in leading and managing software engineering teams in an agile environment.
- Strong project management skills with ability to manage many simultaneous projects.
- In-depth knowledge of programming languages such as PHP, Python and JavaScript-based framework such as VueJs/ReactJS/Node.js.
- Experience using server-side languages such as Golang, java or Java with a microservice approach.
- Full-stack understanding of web API/database development concepts and patterns.
- Extensive experience in developing, deploying, and integrating software solutions.
- Proficiency in documenting processes and monitoring performance metrics.
- Knowledge of best practices related to data encryption and cybersecurity.
- Ability and passion to quickly learn and implement new technologies as required.
- Exceptional interpersonal and communication skills, problem-solving, detail-focused, motived, good at teamwork
Job Title: Head of Customer Success
Location: Yaba, Lagos
Employment Type: Full-time
Purpose Statement
- We are looking to hire a head for our customer success team. This role is focused on developing and driving a team to provide world class customer experience throughout the customer lifecycle.
- The Customer Service lead is responsible for establishing procedures and reporting, training and measuring team performance.
- He /She also ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.
Key Deliverables:
- Oversees and determines key strategic direction and objectives of customer support department..
- Establish and implement customer engagement processes and communications
- Set customer success team goals and establish consistent, accurate, timely reporting on key individual and team metrics.
- Measures the effectiveness of all customer support approaches and initiatives primarily through conducting consumer surveys and analysis of recorded support agents to consumer correspondence.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Manage the team on taking ownership of customers issues and follow problems through to resolution.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
Preferred Qualification
- Bachelor’s Degree.
- Relevant trainings & certifications
- 4-6years of experience in similar role
Preferred Requirements:
- Knowledge of the financial services industry and understanding of consumer lending.
- Proven ability to lead a customer success team: ability to deploy set standards, procedures and policies; proven success with staff training/coaching, Quality Assurance, business process improvement, and workforce planning.
- Expertise utilizing data to make decisions and drive management decisions; strong demonstrated analytical/business reporting experience.
- An understanding of the motivators of the target market.
- Experience managing a multi functional team.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
Deadline: 10th March, 2021.
How to Apply
Interested and qualified candidates should send their CV to: careers@credpal.com using the job title as the subject of the mail.
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