Latest Job Openings at Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position below:

Job Title: Accountability / Complaints Response Mechanism Assistant

Location: Damasak, Borno
Job type: Full Time
Department: Monitoring and Evaluation
Level: Entry
Expected start date: As soon as possible

Description

• Action Against Hunger (Action Contre la Faim – ACF) began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• ACF is looking for an Accountability / CRM assistant who will be responsible for upholding the organization commitments towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism.
• The Accountability assistant will be the primary support person to the ACF MEAL and Program teams to ensure beneficiaries have access to one of the FCM channels.

Responsibilities

• Support the Accountability officer to build staff awareness and commitment to a feedback and complaints mechanism, ensuring that all SOPs and ACF core policies are respected
• Support the setting up the different Feedback and Complaints Response Mechanism in relevant project locations
• In remote management area, support the establishment of Accountability Focal Person (training, regular meetings, tracking of their reporting requirements)
• Management of the toll-free lines
• Management of the complaints booths
• Implementation of feedback days and community awareness sessions, sensitization
• Collection of complaints form from complaints boxes or from other Action Against Hunger staff
• Respond to enquiries from program beneficiaries
• Ensure confidentiality of complaint data is respected
• Support the M&E and Program teams in activity implementation, to ensure beneficiary has access to FCM channels (feedback days, complaints booths, field visits)
• Ensure the queries of callers using setup hotline are answered while respecting ethical and professional behaviour in accordance with the ACF standard operating procedures and HAP guidelines
• Ensure complaints are referred to relevant personnel within ACF and in particular sensitive complaints (level 4) are referred to senior management, as per SOP
• Ensure the lodging all feedback, complaints and response in the FCM database, coming from all channels
• Ensure complaints are closed within the appropriate timeframe
• Submit FCM database on monthly basis to Accountability officer
• Refer program-specific complaints to relevant program managers for resolution
• Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs / projects. Ensure all documents and actions taken are documented, and feedback is given back to the complainant.
• Support trainings of external stakeholders on accountability principles (vendors, community volunteers, health workers, etc.)

Position Requirements

• Bachelor’s degree in Management, Social Research, Development Studies or a related field
• Minimum of 1 year of relevant experience in developing and maintaining accountability and learning activities.
• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards
• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills)
• Previous experience in handling feedback mechanism
• Previous experience of working with NGOs
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict / post-conflict development contexts.

Minimum Basic Salary
NGN 120,887 per month

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Food Security and Livelihood Sector Manager

Location: Maiduguri, Borno
Job Type: Full Time
Department: Programmes – FSL
Level: Manager / Supervisor
Expected Start Date: As soon as possible

Description

• Action Against Hunger (Action Contre la Faim – ACF) began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• ACF is looking for an FSL Sector Manager who will be responsible for directing the implementation of food security and livelihood section of the EU project.
• He / She will be responsible for planning and implementing the activities according to the project’s outline.
• The incumbent will assist in proposing solutions and improvements concerning the project’s progress under the guidance and direct supervision of the Senior Project Manager (SPM).

Responsibilities

• Develop detailed planning and implementation strategies for kitchen garden, farmers field school and other agricultural activities related components of the program in collaboration with the SPM and technical guidance of the FSL Head of Department.
• Develop detailed planning and implementation strategies for Cash-based Transfer, Social Protection activities in collaboration with the SPM and guidance from the FSL technical team.
• Develop detailed planning and implementation strategies for economic strengthening of the income generation activities of the households in collaboration SPM and guidance from the FSL technical team.
• Compile monthly FSL program technical reports with an overview of activities of the program, contextual updates, and quantitative indicator follow-up and submit to SPM for consolidation.
• Evaluate and update project needs (HR, financing, logistics).
• Elaborate appropriate questionnaires and apply the follow-up and supervision tools of the project
• Ensure follow-up of the project’s progress and write suitable reports.
• Propose solutions and improvements concerning the project’s progress.
• Coordinate activities and sensitize local partners in the field.
• Review reports and gauge program progress against the logical framework, ensuring compliance with AAH internal and donor’s reporting standards.
• Assist the SPM in reviewing the FSL program budget and then follow up with support departments to ensure adherence to workplan.
• Review with SPM all procurement requests for FSL activities area of the program component before submission to the logistics department.
• Support in follow up on logistics requirements in coordination with the procurement officer and Log manager
• Ensure that all program-related data and information on FSL activities area of the program is correct, updated, organized and accessible to the country program, HQ and other key stakeholders, and that lessons learnt and best practice are documented.
• Facilitate and support systematic monitoring and evaluation of activities.
• Support development of activities progress reports for the program team as well as contribute to the development of donor reports.
• Organize and supervise the work of the team to optimize the capacity of each team member.
• Take part actively in the recruitment and the training of staff, in cooperation with the SPM.
• Lead and support the Evaluation (performance appraisal) of FSL staff and ensure that all staff have planned and completed PAs, recommendations for capacity building and career development milestones.

Position Requirements

• Minimum of a Bachelor’s degree or equivalent in Agriculture, Social Sciences, Peacebuilding, Business, Economics or another related field.
• Minimum of 4 years of work experience in implementing food security and livelihood projects
• Experience in a managerial / supervisory position
• Good knowledge of  techniques and agricultural production systems
• Good knowledge of implementing projects in insecure contexts
• Experience in social protection, Cash for Work, Income Generating Activities and other livelihood programming
• Previous development programming experience
• Capacity to write high quality reports

Minimum Basic Salary
NGN339,448 per month.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: FSL Cash Officer

Location: Potiskum, Yobe
Job Type: Full Time
Job Type: Programmes – FSL
Level: Mid Level

Description

• Action Against Hunger (Action Contre la Faim – ACF) began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.
• ACF is looking for a Cash Officer who will lead the cash team to ensure AAH cash tranfer interventions are fully integrated with Nutrition and WASH interventions at the facility and community level under the DFID funded Scaling Up Nutrition in Northeast Nigeria in Yobe State Project.

Key Responsibilities

• Facilitate community mobilization, engagement and trainings during community led CBT activities in the LGA.
• In collaboration with the community, leaders identify and select beneficiaries in line with the selection criteria and principles of ACF to ensure accountability, fairness and transparency during the implementation of activities.
• Ensure CBT interventions are implemented using the community structures and in a timely manner with support from SP Manager.
• Manage the beneficiary education on SP issues, CBT key process management including how to use smartcards, complaint management and reporting, beneficiary rights in the target LGA.
• Directly implement in the field the activities defined in the program in close collaboration with the Cash Assistants and Community stakeholders.
• Implement detailed work plan for Cash team at LGA level in line with activity timeline.
• Facilitate and support major M&E process in the LGA including surveys, PDM, Price monitoring and field supervision visits of beneficiary households.
• Act as a link to the organization with beneficiaries, community leaders and LGA, clarifying information about the organization, program objectives and activities at LGA level
• Participate in regular internal and external coordination for the program at LGA and state levels when required.

Position Requirements

• Minimum of HND / Degree in Business Administration or FSL related studies e.g. Agro-economy, Natural resource management, Anthropology, Disaster risk management, etc.
• Minimum of two years’ work experience in humanitarian contexts, with at least 1 year in conflict / insecure contexts.
• Professional, motivated, open, creative, mature, responsible, flexible and, culturally sensitive
• Excellent team, budget and project management, and representation competencies
• Previous experience with CBT programming.
• Microsoft Office Skills (Outlook, Excel, PowerPoint, Word)
• Willing and able to be based and travel regularly within remote areas, where services are limited.
• Fluency in English
• Commitment to ACF mission, values, and policy

Minimum Basic Salary
NGN232,585 per month.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Monitoring and Evaluation Officer

Location: Dutse, Jigawa
Job type: Full Time
Department: Monitoring and Evaluation
Level: Mid Level

Background
Action Against Hunger (Action Contre la Faim – ACF) began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming and looking at the Nutrition for children, pregnant and lactating mothers. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations in Borno State in 2014 in response to the crisis to address the Nutrition, Health, Food security & livelihoods, WASH, and shelter needs of conflict-affected communities. We are operational in 11 Local Government Areas of Borno, 12 in Yobe and 3 in Jigawa.

The mission has over 600 staff including over 40 international employees. There are three base offices: Damaturu, Maiduguri and Dutse and four sub bases including Monguno, Potiskum, Bade and  Damasak.

Descrption

• Action Against Hunger Nigeria Mission is looking for a Monitoring and Evaluation Officer to join our team in our Dutse office.
• This person will ensure proper and timely implementation of AAH M&E tools, activities, and reporting, to support proper and adequate resource management; HR, finance and logistics, document and promote good practice from planning, implementation, monitoring and evaluation of activities, provide support to other teams as requested by MEAL Manager or Deputy Manager. This CDGP funded position will end 31st July 2021.

Responsibilities

• Ensure timely and quality data collection, (needs assessments, household registration, baseline / end line surveys, PDMs, KAP surveys, FDG, KII and others) by drafting the necessary quantitative and qualitative tools (ToR and data collection tools, including coding) for review and validation by the technical team.
• Ensure implementation of MEAL plans through routine monitoring of activities at the field level.
• Support teams to pilot data collection tools and integrate the findings into the final tools by providing feedback / error reports to the MEAL Manager or Deputy Manager.
• Train and manage the M&E Assistants to carry out regular M&E functions, ensuring that all AAH procedures and policies are respected.
• Perform timely and quality data analysis of MEAL data for different projects as needed through Excel or other statistical software for review and validation by the M&E Manager.
• Ensure timely and quality reporting of MEAL activities implemented by their team (surveys, monitoring activities.
• Provide support to the review and development of M&E systems for new projects, in collaboration with M&E manager and deputy manager and projects teams at the field level.
• Provide effective and constructive daily supervision of M&E Assistants while strengthening their skills and capacity.
• Support program teams, advocacy and knowledge management teams to identify lessons learned and best practices, and produce case studies and human interest stories through collation and analysis of M&E information.
• Provide support for donor reports and proposal inputs as requested by MEAL Manager, Deputy Manager, HOD or DHODs.
• Support Accountability team in the resolution of complaints when required.

Requirements

• Degree in Economics, International Development, Statistics, Public Health, Demography or related subject, with previous experience working in humanitarian projects.
• At least 2 years of proven experience in the Monitoring, Evaluation, Accountability and Learning of humanitarian or development programs.
• Demonstrated knowledge of MEAL concepts and international humanitarian quality standards.
• Demonstrated practical experience with mobile data collection.
• Fluency in English (both written and spoken skills).

Minimum Basic Salary
N260,244 per month

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics.