Massive Recruitment at 9mobile

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the positions below:

Job Title: Senior Engineer / SOC

Job: IRC3978
Location: Abuja

Job Summary

Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC / Enterprise FO teams in the day-to-day activities in the front office.

Principal Functions

Ensure 24*7 Monitoring of Enterprise links and solutions
Resolve subscriber complaints on BES platform
Monitoring and analysis of critical KQIs
Provide proactive and enhanced reactive care for subscribers’ services
Raise customer-centric operations transformation initiatives
Ensure proper management of enterprise link failures within SLA
Effective demarcation of Enterprise customers complaints
Work with back office to ensure network visibility of enterprise links
Ensure availability of all enterprise links and services monitoring systems
Provide operations primary point of interface for enterprise customers
Troubleshooting of POF and COF for enterprise links and service problem
Escalate problems on enterprise links to the back office
Work with back office on the resolution of enterprise link problems
Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
Provide periodic regular updates on resolution of enterprise link problems to customers
Ensure effective communication with enterprise customers
Support reconciliation of availability figures with enterprise customers
Process site access requests for maintenance and troubleshooting of enterprise links
Generation and management of enterprise reports as required.
Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
Four (4) to six (6) years post NYSCwork experience in NOC operations
Multi-vendor solution experience

Experience, Skills & Competencies
Knowledge:

Network availability and capacity management
Network administration
Network operations and maintenance
Transmission fiber and Microwave knowledge
Knowledge of IP/Routers/Switches etc.
Basic understanding of IP Network

Skills:

Communication
Delegation/ Supervisory
Problem Solving

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:Click here to apply

Job Title: Specialist, Contract Enforcement

Job: IRC3976
Location: Abuja

Job Summary

Track vendors activities to ensure vendors deliver all contractual obligations and commitments based on deliverables in the service agreements.

Principal Functions

Collaborate with technical user teams to provide inputs for quarterly compliance evaluation.
Prepare and track contract deliverables register.
Prepare and track Preventive and corrective maintenance obligations.
Prepare and track tools and systems capabilities in order to ensure compliance to the contract.
Conduct vendor site visits and ensure standards are met
Participate in weekly and monthly Technical vendors performance meetings to provide updates on tracked compliance.
Analyze all requirements and provisions in contracts to ensure alignment with technical and corporate goals and objectives.
Ensure that contracts are executed in good time and according to Technical service levels.
Audit existing contracts and oversees contract modifications.
Prepare reports on the status of contracts for technical management.
Maintain a secure document storage system for information sharing.
Document dispute and submit report for immediate resolution.
Perform any other duty as assigned by the line Manager.

Educational Requirements

First Degree in a relevant discipline from a recognized university.
4 years post NYSC work experience in Contract Enforcement.
Proven understanding of Technical contracts in the telecoms industry.

Experience, Skills & Competencies
Knowledge:

Business Application Knowledge
Network Operations
Company contract policies, processes and procedures

Skills:

Personal Effectiveness
Communication
Problem Solving

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:Click here to apply

Job Title: Senior Engineer / Service Assurance Specialist

Location: Abuja, NG

Job Summary

Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation

Principal Functions

SLA/KPI management and reconciliation with vendors and customers
Collocation availability and performance reconciliation
Writing of NOC processes to govern NOC operations
Monitoring of NOC processes performance.
Ensuring activities at the NOC aligns with the NOC approved processes
Review and updating of NOC processes to ensure it is relevant to the NOC operations.
Generation of NOC processes performance reports as required.
Generation of vendor performance reports
Generation of collocation performance reports
Evaluation of vendors performance
Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

First degree or equivalent in Electrical or Computer Engineering or relevant discipline
Four (4) to Six (6) years post NYSC work experience

Experience,Skills & Competencies
Knowledge:

Network availability and capacitymanagement
Network administration
Network operations and maintenance
Vendor management
Process writing

Skills:

Communication
Delegation/ Supervisory
Reconciliation
Negotiation
Problem Solving
Presentation

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus

Interested and qualified candidates should:Click here to apply

Job Title: Manager, Contract Enforcement & Optimization

Location: Abuja, NG

Job Summary

Manage vendorsactivities, contract reviews and negotiations to ensure vendors deliver allcontractual obligations and commitments based on agreements in the servicelevel agreements (SLAs) with minimal and controlled risks.

Principal Functions
Tactical:

Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements(SLAs).
Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
Maintain strong relationship with vendor teams and knowledge of vendor environment
Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
Participate in the negotiation of new contracts and changes to existing contracts.
Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
Handle dispute resolutions and manage vendor expectations.
Ensure that business goals are accomplished by effective contract implementation.
Maintain a systematic database for the contract management system.
Conduct contracts awareness workshops for technical user teams.
Establish good working relationships with all cross-functional stakeholders.
Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
Prepare monthly report to management on contract issuance status to check progress and identify areas of concern and support needed.
Collaborate with user teams to organise site visits for selected areas to determine physical reality.
Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
Organize periodic vendor award programmes to reward vendor performance.
Create competitive environment for vendor efficiency.
Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations

Educational Requirements

First degree in any relevant discipline.
Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

Experience, Skills & Competencies
Knowledge:

Business Application Knowledge & Telecommunications fundamentals
Service Continuity Management, Monitoring and Control
Project Management, Vendor &Contract Management
Knowledge of Financial Management &General Ledger understanding

Skills:

Change Management, Communication, Negotiation & Problem-solving skills
Emotional and Relationship Intelligence
Leadership and People Management

Interested and qualified candidates should:Click here to apply

Job Title: NOC Engineer / Microwave NOC Engineer

Job: IRC3974
Location: Abuja

Job Summary

Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data Centre passive equipment and enterprise solutions)
Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
Follow-up with resolver teams for resolution of network faults and incidents
Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
Provision of support for troubleshooting of POF and COF for network incidents
Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.)
Provision of regular periodic updates on all network faults and incidents
Send notifications for planned/unplanned outages to all stakeholders
Provide operations primary point of interface for enterprise customers and partners
Conduct initial demarcation of enterprise customers and partners complaints
Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
Work with back office to ensure visibility of all network nodes
Process access to MGWs, BSCs, Data Centres and network sites for maintenance and troubleshooting
Perform other duties as assigned by the Incident and Surveillance Manager.

Educational Requirements

First Degree or equivalent in Electrical or Computer Engineering or a related discipline
Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

Network Administration
Microsoft Office suite
Network Surveillance / monitoring tools(advantage)

Skills:

Personal Effectiveness
Problem Solving

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:Click here to apply

Job Title: Senior Engineer / NOC Teams Lead

Location: Abuja, NG

Job Summary

Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.

Principal Functions

Support the NOC manager by leading NOCFO shift team
Ensuring proper management of alarms from monitoring systems within SLA
Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
Be the primary focal point for escalated incidents and problems during shifts
Ensure proper ticketing, documentation, and follow-up on network incidents
Coordinate incident correlation and escalation across different units
Participate in performance management reviews of the shift team
Ensure effective NOC communication with internal and external stakeholders and customers
Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
Ensure availability of all network monitoring systems and visibility of all network nodes
Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
Generate reports on NOC fault management on the network as required.
Perform other duties assigned by the Incident and Surveillance Manager

Educational Requirements

First degree or equivalent in Electrical or Computer Engineering or relevant discipline
Three (3) to five (5) years post NYSC work experience in NOC operations
Multi-vendor solution experience

Experience,Skills & Competencies
Knowledge:

Network availability and capacity management
Network administration
Network operations and maintenance
Microsoft Office suite
Network Surveillance/monitoring tools(advantage)

Skills:

Communication
Analytical Skill
Delegation/ Supervisory
Problem Solving

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus

Interested and qualified candidates should:Click here to apply

Job Title: Engineer, Spares Management

Job: IRC3994
Location: Abuja

Job Summary

Monitor the productivity and quality of field assets and achieve the appropriate level of volume within time limits.

Principal Functions

Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
Monitor spare levels/ consumption and ensure reorder, repair and return as and when necessary.
Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management’s attention.
Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
Identify stock low and communicate to your line manager for immediate attention and resolution.
Perform other duties a directed by Manager, spares management.

Educational Requirements

First degree or equivalent in Engineering or Computer Science.
Two (2) to Five (5) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

Spares management system
Vendor management.

Skills:

Teaming
Communication
Problem Solving.

Behavior:

Passion for Excellence
Integrity
Empowering people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Field Operations

Job: IRC3984
Location: Lagos

Job Summary

Operation & Maintenance support on Power, BSS & transmission equipment, acceptance of new integrated BSS and TXM/ADM network element to achieve 99.5% Network availability.

Principal Functions

Operate and maintain Access,Transmission and power element to achieve network availability targets
Track and new change implementation,faults escalation, fault resolution and ensure TTs are accurately closed within MTTR
Conduct acceptance of new site BSS, MW,ADMs and power plants according to scope and BoQ. Within assigned cluster
Maintain accurate sites database within assign cluster (with detail information)
Checkmate vendor to execute monthly routine and corrective maintenance schedule for all active and passive elementson site
Ensure effective diesel delivery and consumption monitoring within assigned cluster.
Conduct monthly (DWDM, IPBB and HUB) sites supervision, spot check, external alarm simulations and cheek mate vendor team activity to enhance Quality of service and improve customer experience effective supervision of vendor/sub-contractors’ activities also ensure non-functional alarms are corrected before next visit
Follow up with both active and passive vendors to ensure re-occurrence outages are cleared within assigned cluster
Liaise with Government regulatory department. to resolve environmental, regulatory, states, local government, landlord and community issues within 48 hours and follow up for permanent solution.
Follow up for timely replacement of faulty components on BSS, TX and Power equipment, weekly link alignment for MW links with deviated RSL as well as replacement of faulty fibre patch cord and splicing on national fibre BB to avoid prolong outage and reduce MTTR
Supervise timely Capex replacement (DG,ATS, A/C, Battery replacement and power optimization for Green Field as well as BSC/MGW sites). Also confirm and sign off JCC for the successfully completed tasks by both parties.
Perform other duties as assigned by the Manager, Field Operations.

Educational Requirements

First degree or equivalent in Electrical Engineering
Two (2) years post NYSC relevant experience.

Experience, Skills & Competencies
Knowledge:

Control Network Technologies
Radio Access Technologies
BSS Network sub-system.

Skills:

Problem Solving
Communication.

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Senior Engineer, Field Operations

Job: IRC3988
Location: Nigeria

Job Summary

Support on all operational transmission equipment, facilitate PAT of new integrated BSS and TXM/ADM network element and facilitate 99.5% Network Access availability.
Principal Functions
Facilitate the operation and maintenance of Access, Transmission and power element to achieve network availability targets
Supervise change requests implementation, faults escalation, fault resolution and ensure TTs are accurately closed within MTTR by NOC.
Facilitate acceptance for new site BSS,MW, ADMs and power plants according to scope and BoQ.
Ensure proper execution of routine and corrective maintenance schedule for all active and passive elements on site.
Ensure effective utilisation of consumables and spare parts and effective supervision of vendor/sub-contractors’ activities
Perform cross functional support based on business demand
Ensure effective diesel delivery and consumption within the assigned cluster.
Facilitate resolution of community related issues
Generate incidence report for network outages, weekly/ monthly report cluster performance.
Perform any other duties as assigned by the Manager, Field Operations.

Educational Requirements

First Degree or equivalent in Electrical Engineering
Four (4) to Six (6) years post NYSC relevant experience

Experience, Skills & Competencies
Knowledge:

Control Network Technologies
Radio Access Technologies

Skills:

Problem Solving
Communication
Teaming

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Financial Reporting

Job: IRC3996
Location: Lagos

Job Summary

Prepare monthly, quarterly and annual group reports, analyze financial data for reporting purposes and assist in the maintenance of financial information required by external parties.

Principal Functions

Assist in preparation of required monthly financial reports and other Key Performance Indicators (KPI).
Assist in the preparation of all required group reports to the Shareholders
Assist in the Preparation of annual Audited Financial Statement
Assist in the preparation of Inter-Company Accounts and Reports
Maintain Chart of Accounts (COA)structure and ensure General ledger integrity
Participate in the reconciliation of all General Ledger accounts and Balance sheet review
Prepare accurate and complete Monthly Standard Journals
Maintain and review month-end schedules for Finance department
Coordinate month-end account close activities with the Manager, Financial Reporting
Coordinate Internal and External audit engagement with Auditors
Assist in Implementing Finance policies, processes and procedures.
Track and resolve all outstanding Internal and External audit queries
Timely processing of Regulatory and Statutory fees
Provide technical desk support in the interpretation and adoption of Accounting standards including International Financial Reporting Standard (IFRS)
Carry out other activities as instructed by the Manager, Financial and Management Reporting.

Educational Requirements

First Degree in a relevant discipline from a recognized university.
Membership of Professional association(CIMA, CFA, ACCA, ICAN, etc)
Three (3) to Five (5) year work experience.

Experience, Skills & Competencies
Knowledge:

Financial Accounting / Reporting

Skills:

Business and/or Financial Acumen
Communication
Problem Solving

Behaviour:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Business Continuity

Job: IRC4005
Location: Lagos

Job Summary

Execute approved IT disaster recovery (DR) plan and continuously identify, evaluate and proffer mitigating actions with regard to potential risks to business continuity across multiple dimensions – such as infrastructure, controls, regulatory requirements, support agreements and resourcing – from an IT standpoint.

Principal Functions
Strategic/Tactical:

Oversee business continuity/contingency planning efforts within the IT function with a major focus on assuring the adequacy of contingency plans for critical business applications to maintain continued operations, protect assets and mitigate loss in the event of a disruption
Document IT DR planning and train all employees to achieve awareness and understanding of the IT Business Continuity Planning process

Operational:

Work with other functional areas of the business to enhance contingency plans and mitigate the effects of a technology system or application failure or problem in order to ensure that business units are able to continue managing the firm’s assets, satisfying regulatory obligations and maintaining presence in the marketplace
Co-ordinate and manage all activities related to IT DR plans
Manage service restoration in the event of a disaster and liaise with the Enterprise Business Continuity management team and related functions providing complementary services
Guarantee that IT DR plans are up-to-date and associated activities executed timely as per roadmap
Co-ordinate stakeholder participation in IT DR planning and work with the Head, IT Information Risk Management to prioritize the recovery of critical IT systems
Lead the execution of regular business impact and technical assessments, training, tests, and exercises
Co-ordinate the day-to-day ownership and resolution of IT DR plan issues which arise in connection with other business units, including any referral or escalation
Manage the IT DR programme resources and provide support to the IT disaster recovery audits
Define the principles and procedures necessary to support or reconstitute essential business functions after a catastrophic event
Implement and monitor arrangements such as regular data back-ups, secure data archives, back-up restoration, secure on-and off-site storage of back-up media, and provision of alternative IT processing facilities, networks, etc.
Evaluate the overall IT DR programme and state of readiness of IT in relation to DR
Ensure implementation of the IT strategy and plans within implementing operations and enforce IT DR best practices
Manage business continuity through enforced standards of document management for requirements, analyses, designs, implementation and operations
Act as the primary responsibility for defining and enforcing IT DR plans, policies and procedures
Enable and champion an IT DR plan service culture
Ensure periodic reviews and tests of established business continuity plans and procedures, reporting findings to management and making recommendations for improvement as needed
In the event of a severe/ catastrophic incident:
Support the assessment of the impact of the incident effect on business
Mobilize the IT DR team to the alternative business recovery site
Guarantee that information, e.g. back-up tapes, are made available in the alternative data centre
Implement the operational response to an incident
Communicate with and take direction from the Head, IT Information Risk Management and Crisis Management Team in emergency situations
Co-ordinate the IT DR inline with the activities defined in the IT DR management checklist

Educational Requirements

First degree in Numerate or Technology discipline, e.g. Engineering, Computer Science, Mathematics, etc.
Postgraduate/ professional qualification in related fields will be an added advantage, e.g. Solutions Life Cycle certifications in IT or telecoms best practices such as Microsoft Solutions Framework (MSF), Microsoft Operations Framework (MOF), Rational Unified Process (RUP), IT Infrastructure Library (ITIL), Project Management, ISO 20000, SIX SIGMA, COBIT or ETOM, IT Governance, IT Audit, IT Architecture and the CMM
Between six (6) and eight (8) years directly relevant post-NYSC work experience preferably in GSM and 3G, with at least most recent three (3) years in a supervisory role
Ideal candidate must be able to demonstrate competencies in the following areas:
Strong analytical, organization and decision-making skills
Ability to work productively and stay calm under pressure experience
Experience in risk management
Good project management, people management and negotiation skills.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Spares Management

Job: IRC3990
Location: Lagos

Job Summary

Monitor the productivity and quality offield assets and achieve the appropriate level of volume within time limits.

Principal Functions

Ensure proper audit, inventory and documentation of all field assets within assigned cluster.
Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of spares and monitor all spares utilization.
Update technical documentation, drawings and operational logs pertaining to spares and logistics activities.
Monitor spare levels/ consumption andensure reorder, repair and return as and when necessary.
Liaise with Field Operations team, maintenance contractors and vendors, and prepare monthly reports on their activities for manager, spares management’s attention.
Conduct and supervise and record routine/physical inspection of all network element/nodes to ascertain their functionality at the local vendor warehouse.
Identify stock low and communicate to your line manager for immediate attention and resolution.
Perform other duties a directed by Manager, spares management.

Educational Requirements

First degree or equivalent in Engineering or Computer Science.
Two (2) to Five (5) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

Spares management system
Vendor management.

Skills:

Teaming
Communication
Problem Solving.

Behavior:

Passion for Excellence
Integrity
Empowering people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Infrastructure Architect

Job: IRC4000
Location: Lagos

Job Summary

Lead the design and develop IT infrastructure architecture solutions to solve business problems in alignment with the enterprise architecture direction and standards.
Work within specific guidelines and procedures and apply advanced technical knowledge to solve moderately complex problems.

Principal Functions
Strategic / Tactical:

Lead the development of Infrastructure strategies, standards, baselines and roadmaps for applicable technology areas. Leverage vendors and partners as appropriate to ensure solutions are up-to-date and are following industry best practices.
Develop end to end Infrastructure technology plans based on the IT strategy;
Guide Infrastructure technology decisions, ensuring alignment with business objectives and established Infrastructure principles & standards.
Ensure alignment of capacity plans for IT infrastructure with those of other demand management / planning functions across all technology functions within the organization.
Provide advanced-level architecture for other projects, solutions, or procurements. Design, implement, and document Infrastructure systems related services, like Compute, Storage, Backup, Network, Security, Database, Archiving and Cloud Platform.
Provide enterprise architecture research and analysis on new technologies that have a potential impact and/or provide improvements to service delivery.

Operational:

Provide enterprise architecture guidance for design, implementation, maintenance, operation, monitor, and report for Compute, Storage, Backup, Network, Security, Database, Archiving and Cloud Platform
Carry out other duties as instructed by Head of IT Architecture & Planning.

Educational Requirements

Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 year experience in state of the art infrastructure services and components
Excellent knowledge in Compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor and I/O – disk and network)
Expert in Information Lifecycle Management (Backup & Archiving)
Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
The ability to communicate with all levels of staff, management and up to senior management level.
Solid problem-solving skills.
Resilient, confident and tenacious.
Good interpersonal skills.
Prepared to work extended hours and travel to other sites/regions as required.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer – Engineer / Performance / Data Analyst

Job: IRC3982
Location: Abuja

Job Summary

Monitoring, reporting and analysis of network key performance indicators.

Principal Functions
24/7 real-time monitoring of network key performance indicators

Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
Flagging of degraded network key performance indicators for resolution
Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
Tracking and reporting of KPI for newtechnical features and equipment deployment
Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after faultresolution
Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
Generation of OPCOM reports and other network reports
Support reconciliation of KPI figures with 9mobile service providers and customers.
Handling periodic and ad hoc reports for Network Operations
Perform other duties as assigned by the Head, NOC & BSS.

Educational Requirements

First degree or equivalent in Electrical or Computer Engineering or a related discipline
Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

Network availability and capacity management
Network administration
Microsoft Office suite
Network Surveillance/monitoring tools (advantage).

Skills:

Communication
Analytical skills
Personal Effectiveness
Problem Solving
Presentation.

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Senior Engineer, Service Assurance

Job: IRC4003
Location: Abuja

Job Summary

Management of NOC processes and quality assurance; handling vendor performance/service availability reconciliation.

Principal Functions

SLA/KPI management and reconciliation with vendors and customers
Collocation availability and performance reconciliation
Writing of NOC processes to govern NOC operations
Monitoring of NOC processes performance.
Ensuring activities at the NOC aligns with the NOC approved processes
Review and updating of NOC processes to ensure it is relevant to the NOC operations.
Generation of NOC processes performance reports as required.
Generation of vendor performance reports
Generation of collocation performance reports
Evaluation of vendors performance
Perform other duties assigned by the Head, NOC & BSS

Educational Requirements

First degree or equivalent in Electrical or Computer Engineering or relevant discipline
Four (4) to Six (6) years post NYSC work experience

Experience, Skills & Competencies
Knowledge:

Network availability and capacity management
Network administration
Network operations and maintenance
Vendor management
Process writing.

Skills:

Communication
Delegation/ Supervisory
Reconciliation
Negotiation
Problem Solving
Presentation

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Field Operations

Job: IRC3989
Location: Ibadan, Oyo

Job Summary

Manage and oversee all network operation activities of assigned region, ensure strict compliance to guidelines on change execution and manage the regional field operations team to effectively oversee all routine and corrective maintenance.

Principal Functions

Manage the regional access, power and transmission availability; optimise diesel delivery and consumption, spares and consumables to reduced OPEX as well as effective vendor management, contract enforcement, SLA and penalty application.
Manage quality network growth in assigned region by ensuring there is a good handshake with 9mobile Planning,Implementation and vendors EOT teams.
Conduct timely and qualitative PATprograms, RFS and PAC and per the approved company process.
Prepare incidence report for top management use, address issues highlighted in the individual cluster weekly report and generate monthly reports to guide management decision making.
Ensure proper audit, inventory and documentation of all sites in the region
Manage the Regional EOT and FMOP bi-weekly and monthly meetings with relevant stakeholders for network availability and team performance improvement
Develop enhanced programs for effective preventive and routine maintenance for all nodes and network element in the region.
Ensure FMOP team supervision, spot checks, confirmation and signoffs of all JCF to checkmate vendor team for effective execution of the schedule accurately
Manage change requests, faults escalation and resolution and ensure TTs are correctly/accurately closed through the regional field operations team
Manage the human and material resources across the region and ensure staff development as well as fostering teamwork spirit and effective communication.
Perform any other duties as assigned by the Head, Field Operations

Educational Requirements

First Degree or equivalent in Electrical Engineering
Minimum of Six (6) years work experience with at least three (3) in a supervisory role.

Experience, Skills & Competencies
Knowledge:

Control Network Technologies
Radio Access Technologies

Skills:

Delegation / Supervisory
Influencing and Negotiation
Communication
Teaming

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Billing

Job: IRC3998
Location: Lagos

Job Summary

This role provides oversight and governance of the Convergent Billing System (CBS) support covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire CBS components and related software stack to achieve the required quality of service and service levels.

Principal Functions
Strategic / Tactical:

Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
Define and enforce IT Convergent Billing System and Operations related processes and procedures
Provide input on Convergent Billing Operations to other relevant IT processes and procedures
Responsible for policy, processes and systems involved in inter-connect billing and roaming service from IT standpoint
Provides advisory services to IT Senior Management Convergent Billing services, solutions and operations
Support BSS/OSS architecture design and optimization
Support project planning and execution within BSS/OSS domain
Drive continual enhancements and improvements to the Convergent Billing System and processes for business benefits
Guide IT to optimal value creation using trending, analysis and benchmarking capabilities
Drive for the attainment of agreed service levels Convergent Billing Operations related KPIs
Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures
Support Performance Management unit in contract management, vendor management & Service Level Management related to Convergent Billing Operations services.

Operational:

Provide oversight function for the Convergent Billing System operations and support
Manage the monitoring of CBS related application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
Manage trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting.
Accountable and responsible for managing post-paid billing operation ensuring customers gets accurate bills timely on an ongoing basis
Drive regular health check service to provides comprehensive CBS application status information to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application
Manage the analysis and diagnosis of the resource utilization trends and problems associated with the application processes and tuning the CBS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels
Ensure proper documentation of the CBS application operating environments and storage into the knowledge management system for purposes of knowledge sharing and business continuity
Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests
Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
Ensure the adequacy of the standby Disaster Recovery (DR) infrastructure of the Convergent Billing System to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible
Support the periodic disaster recovery drills for services involving the CBS as planned and executed by the Business Continuity team
Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned
Implement a system to validate the integrity of replication and all GDR processes/services between the primary and DR sites and provide weekly reports to IT Management.

Educational Requirements

Bachelor’s degree from an accredited college/university preferred.
Strong customer-centricity is required.
Minimum of 6 years of combined experience work experience in Convergent billing & Postpaid billing operations with role no less than half of those in an IT/Telecoms environment is strongly required.
At least 3 year experience in a supervisory role.
Experience with IT financial management, resource planning, task prioritization, budget / cost control. Strong ability to process data and extract actionable insights
Sound knowledge of internal business processes, IT sourcing, vendor management and the mobile telecommunications industry; possess a broad-based operational perspective and provides solutions.
Experience in working / negotiating through complex issues and providing alternative solutions.
Good knowledge of IT Service Management in general and IT Operations specifically is required.
Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Interested and qualified candidates should:
Click here to apply

Job Title: Specialist, Enterprise Support Services

Job: IRC4002
Location: Lagos

Job Summary

Liaise with internal stakeholders, IT vendors and other relevant stakeholders to design and implement Enterprise Business Applications to fulfill business requirements.

Principal Functions

Assist in the identification of user requirements for Enterprise Business systems.
Participate in the documentation of Request for Proposal/Request for Quotation for new Enterprise Business systems based on user requirements.
Support Manager, Enterprise Support Service managing all projects relating to the deployment of new Enterprise Business Systems to ensure achievement of corporate objectives.
Assist in providing advisory support in the implementation and integration of new Enterprise Business systems.
Facilitate user acceptance testing in liaison with relevant business teams.
Provide support in go-live of new Enterprise Business systems.
Assist in facilitating user training on new Enterprise Business systems.
Assist in providing user support for deployed solutions
Support IT vendor in the deployment of off-the-shelve Enterprise Business Systems.
Distribute documented policies and procedures/user guide for newly deployed Enterprise Business systems to end users.
Gather and analyse end user feedback for post implementation review of deployed Enterprise Business Systems and systems and ensure timely and effective resolution of issues.
Participate in the evaluation of Enterprise Business system performance in order to ensure continuing relevance of enterprise solutions provided.
Monitor the performance of installed Enterprise Business systems to ensure efficient workflow of EMTS operations.
Participate in the deployment of patches and upgrades to Enterprise Business systems.
Assist in ensuring minimal impact to end user services during system changes, upgrades, patches or bug fixes.
Provide support in the resolution of Enterprise Business-related problems escalated by Enterprise Applications Support team.
Record feedback from the Enterprise Applications Support team to ensure prompt improvement of the Enterprise Business systems.
Assist in managing relationships with third party IT vendors/suppliers.
Attend team/divisional/departmental meetings as required.
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Enterprise Support Service.
Perform any other duties as assigned by the Manager, Enterprise Support Service.

Educational Requirements

4 years of combined experience work experience in a service management and enterprise applications support with role no less than half of those in an IT/Telecoms environment is strongly required.
Sound knowledge of internal business processes, vendor management and the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions for all forms of business risk;
Experience in working / negotiating through complex issues and providing alternative solutions;
Good knowledge of ITIL is required with demonstrable experience as an ITIL practitioner especially in IT Operations;
Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Interested and qualified candidates should:
Click here to apply

Job Title: Engineer, Field Operations

Job: IRC3985
Location: Nigeria

Job Summary

Operation & Maintenance support on Power, BSS & transmission equipment, acceptance of new integrated BSS and TXM/ADM network element to achieve 99.5% Network availability.

Principal Functions

Operate and maintain Access,Transmission and power element to achieve network availability targets
Track and new change implementation,faults escalation, fault resolution and ensure TTs are accurately closed withinMTTR
Conduct acceptance of new site BSS, MW,ADMs and power plants according to scope and BoQ. Within assigned cluster
Maintain accurate sites database withinassign cluster (with detail information)
Checkmate vendor to execute monthlyroutine and corrective maintenance schedule for all active and passive elementson site
Ensure effective diesel delivery andconsumption monitoring within assigned cluster.
Conduct monthly (DWDM, IPBB and HUB)sites supervision, spot check, external alarm simulations and cheek mate vendorteam activity to enhance Quality of service and improve customer experienceeffective supervision of vendor/sub-contractors’ activities also ensure non-functional alarms are corrected before next visit
Follow up with both active and passivevendors to ensure re-occurrence outages are cleared within assigned cluster
Liaise with Government regulatorydepartment. to resolve environmental, regulatory, states, local government,landlord and community issues within 48 hours and follow up for permanent solution.
Follow up for timely replacement offaulty components on BSS, TX and Power equipment, weekly link alignment for MWlinks with deviated RSL as well as replacement of faulty fibre patch cord andsplicing on national fibre BB to avoid prolong outage and reduce MTTR
Supervise timely Capex replacement (DG,ATS, A/C, Battery replacement and power optimization for Green Field as well as BSC/MGW sites). Also confirm and sign off JCC for the successfully completedtasks by both parties.
Perform other duties as assigned by the Manager, Field Operations.

Educational Requirements

First degree or equivalent in Electrical Engineering
Two (2) years post NYSC relevant experience.

Experience, Skills & Competencies
Knowledge:

Control Network Technologies
Radio Access Technologies
BSS Network sub-system.

Skills:

Problem Solving
Communication.

Behavior:

Passion for Excellence
Integrity
Empowering people
Growing people
Teamwork
Customer Focus.

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Change and Asset Management

Job: IRC4001
Location: Lagos

Job Summary

This role also ensures that the changes to IT business and technical services are adequately impact assessed, prioritised, scheduled, authorised and implemented in such a way as to optimize risks and resources associated with the changes and releases. The role oversees the IT Configuration Management and IT Change & Release Management Policies, Process and Procedures using appropriate tools.
This role provides defines and manages the IT Service Asset and Configuration items throughout their lifecycle to support all other IT Service Management processes and to ensure optimal benefit of the asset and items to the business

Principal Functions
Strategic / Tactical:

Participate and contribute to the development and maintenance of the IT Operating model
Define the IT Service Asset & Configuration as well as the IT Change & Release Management process strategy and periodically reviewing the process strategy to ensure that it is still appropriate and effect updates as required
Define and enforce IT Service Asset and Configuration Management Policies, Processes and Procedures
Define the IT Change & Release Management Policies, Processes and Procedures.
Account for, manage and protect the integrity of service assets and configuration items throughout the service lifecycle by ensuring that only authorized components are used and only authorized changes are made
Provides advisory services to IT Senior Management on IT Asset & Configuration and IT Change & Release management life cycles of IT Service Management
Guide IT to optimal value creation using trending, analysis and benchmarking capabilities
Drive for the attainment of expected service levels through the IT Service Asset & Configuration Management and IT Change & Release Management related KPIs
Ensure adequate automation and availability of adequate IT Service Asset and Configuration and IT Change &Release Management solutions

Operational:

Ensuring that appropriate the IT Service Asset & Configuration Management and IT Change & Release Management processes documentation is available and up to date
Periodically auditing the IT Service Asset & Configuration Management and Change and Release Management process to ensure compliance to IT Service Assets & Configuration and IT Change& Release Management policies, process and procedures
Communicating IT Service Asset &Configuration Management and IT Change and Release Management processes information or changes as appropriate to ensure awareness
Providing IT Service Asset &Configuration Management and IT Change & Release Management process resources to support activities required throughout the Service Management lifecycle
Ensuring IT Service Asset &Configuration Management and IT Change & Release Management process technicians have the required knowledge and the required technical and business understanding to deliver the process and use the available solutions [e.g. Configuration Management System (CMS), CMBD, Asset Management and Change Management] that enable the processes.
Reviewing opportunities for IT Service Asset & Configuration Management and IT Change & Release Management process enhancements and for improving the efficiency and effectiveness of the process
Addressing issues with the running of the IT Service Asset & Configuration Management and IT Change & Release Management process
Monitor trends in in utilization of asset and configuration items and collaborate with IT Capacity Management function to ensure adequacy of IT assets and configuration items to meet set target service levels
Identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships.
Provide input to the Continual Service Improvement (CSI) plan managed by the IT Performance Management team.
Review and analyse IT asset utilization reports and ensure the right insight and recommendations on underperforming assets & configuration items are brought to the fore.

Maintain and manage organization interfaces with the following key entities:

Business: Engages to ensure that IT service asset & change management policies and procedures are adequately communicated.
Strategy & Architecture Governance, Demand Fulfillment Teams, Performance & Capacity Management and other IT units: Collaborates to ensure that precise information on IT Service Asset, Configuration items and IT Service changes are made available in a timely manner.
Finance: Collaborates with Finance Fixed Asset Management unit to ensure business requirements, metrics and targets for IT Asset Management are clearly defined to deliver the expected benefit to the Business.
Operational Risk Management &Information Risk Management: collaborates with Risk Management teams to identify and mitigate valid operational & information risks

Educational Requirements

Bachelor’s Degree from an accredited College / University preferred. Strong customer-centricity focus.
6 years of combined experience work experience in a service management or IT governance with role no less than half of those in an IT/Telecoms environment is strongly required.
At least 3 year experience in a supervisory role.
Candidate will ideally have good exposure to IT Service Asset & Configuration Management and IT Change &Release management processes and solutions (e.g., CMS, CMBD, Asset Management system) and good knowledge of IT governance processes.
Experience with IT financial management, resource planning, task prioritization, budget / cost control. Strong ability to process data and extract actionable insights.
Sound knowledge of internal business processes, outsourcing, vendor management and the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions for all forms of business risk.
Experience in working / negotiating through complex issues and providing alternative solutions.
Good knowledge of ITIL is required; good and demonstrable experience as an ITIL practitioner.
Highly developed business communications skill (verbal and written), solid team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company

Interested and qualified candidates should:
Click here to apply

Job Title: Manager, Wintel

Job: IRC3999
Location: Lagos

Job Summary

Lead the design, implementation, and maintenance of all Microsoft Infrastructure Software across Business, Service and Resource/Infrastructure capacity development and governance across enterprise systems.

Principal Functions
Tactical:

Assist in the implementation of approved policies and procedures for Microsoft Infrastructure system design, implementation and maintenance.
Partner with business leaders, IT service operations team and other relevant stakeholders to identify Microsoft Products in line with Business requirements
Responsible for planning of Microsoft Infrastructure systems upgrades and deployment.

Operational:

Provide technical and operational support in management of multiple Microsoft Infrastructure in a highly dynamic business environment and to support business
Provide support in the implementation and user acceptance testing of Windows operating systems
Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
Perform daily Windows operating system administration, including hardware & software upgrades
Maintain backup of the Windows operating system network
Ensure optimal performance of all applications running on Windows operating system environment in EMTS through proactive tuning and preventive maintenance
Monitor Windows systems performance and recommend adjustments to system parameters to ensure optimum performance and response time
Work with the User Support team to provide second level support to the end users and ensure timely resolution of Windows system problems
Collaborates with business, information security, database and application development teams to define and design scope for each project
Develops and maintains system and project documentation including progress reports of the environment and systems
Delivers support/ engineering which includes design, system upgrades, maintenance and enhancements, new implementations and solutions, root cause analysis and resolving performance issues
Perform configuration, management and maintenance tasks for the following: Microsoft Windows Server platform, Active Directory, IIS, Microsoft Clustering as well as virtualization technologies.
Carry out other duties as instructed by Head of IT Operations

Educational Requirements

Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 years experience
Expert in Microsoft Infrastructure Software
Excellent knowledge in Microsoft Windows Server platform (configuration, security, debugging crashes or poor performance, understanding of core operating system constructs such as memory, processor and I/O – disk and network)
Expert in Microsoft Public (Azure)Cloud
Proven professional experience with Virtualization (VMware vSphere & Microsoft Hyper-V)
Proven professional experience and understanding of Microsoft Active Directory
Good overall knowledge of Microsoft System Center Suite
Must be capable of working under pressure in a supportive environment, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner.
The position holder must be capable of working on their own initiative within the procedures and guidelines laid down.
The ability to communicate with all levels of staff, management and up to senior management level.
Solid problem-solving skills.
Resilient, confident and tenacious.
Good interpersonal skills.
Prepared to work extended hours and travel to other sites/regions as required.

Interested and qualified candidates should:
Click here to apply

Massive Recruitment at 9mobile

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