New Vacancies at 9mobile Nigeria

Job Title: Manager, Data Analytics

Job: IRC4058
Location: Lagos, NG

Job Summary

• Lead the use of advanced data modeling, predictive modeling and analytical techniques to interpret key findings from company data and leverage these insights into initiatives that will support business outcomes
• Ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics.

Principal Functions

• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Design and build technical processes to address business issues.
• Oversee the design and delivery of reports and insights that analyze business functions and key operations and performance metrics.
• Recruit, train, develop and supervise analyst-level employees.
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
• Manage and optimize processes for data intake, validation, mining and engineering as well as modeling, visualization and communication deliverables.
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams.
• Oversee the data / report requests process: tracking requests submitted, prioritization, approval, etc.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Anticipate future demands of initiatives related to people, technology, budget and business within your department and design / implement solutions to meet these needs.
• Organize and drive successful completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders.
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
• Carry out other duties as instructed by Head of IT Architecture & Planning

Educational Requirements   

• Degree level education with a solid all-round knowledge of IT and its use within a business environment with minimum of 6 years of experience in a position monitoring, managing, manipulating and drawing insights from data, and someone with at least 3 years of experience leading a team. The right candidate will also be proficient and experienced with the following tools / programs:
  • Strong programming skills with querying languages: SLQ, SAS, etc.
  • Experience with big data tools: Teradata, Aster, Hadoop, etc.
  • Experience with testing tools such as Adobe Test & Target
  • Experience with data visualization tools: Tableau, Raw, chart.js, etc.
  • Experience with Adobe Analytics and other analytics tools
  • C, C++, JAVA, or other programming languages
• Experience with Excel, Word, and PowerPoint.
• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
• Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
• Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.
• Experience writing advanced SAS code statements, models, and macros.
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
• Strong problem solving, quantitative and analytical abilities.
• Strong ability to plan and manage numerous processes, people and projects simultaneously.
• Excellent communication, collaboration and delegation skills

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Engineer, CS / VAS

Job: IRC4057
Location: Abuja, NG

Job Summary  

• Operate, maintain and administer VAS platforms / systems to ensure constant (24 hours) availability and stability.

Principal Functions

• Put in place concrete measures to ensure 99.99% network availability of CS VAS nodes
• Work closely with vendors in the testing, implementation, and maintenance of services as required by the business (Commercial and Marketing requirements)
• Perform comprehensive analysis of faults/failures on CS VAS nodes to determine the root cause and conduct corrective action for permanent resolution in a timely manner
• Ensure all CS VAS equipment and services are properly operated and well maintained
• Collaborate in configuration management to ensure proper implementation
• Analyze daily generated alarms and error logs, report, symptoms and implement proactive measure
• Serve as interface between service vendors and Etisalat (EMTS) Nigeria on CS VAS related activities
• Work closely with other stake holders(products & services, customer care and Network Planning) to deliver quality value added services.
• Develop and apply a high level of skills, knowledge and standards and stay current with business and industry trends.
• Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
• Apply a proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
• Perform other duties as assigned by the Manager, CS VAS

Educational Requirements 

• First degree in Electrical Electronic Engineering  / Telecommunication Engineering / Computer Engineering or a related field
• Four (4) to Six (6) year work experience

Experience,Skills & Competencies
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies

Skills:

• Teaming
• Delegation / Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Business Support Systems (BSS)

Job: IRC4061
Location: Lagos

Job Summary

• This role provides governance & management of the relevant Business Support Systems (BSS) covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role manages all BSS including the CRM, Provisioning, Middleware, Mediation, Mobile Number Portability and related systems. However, the Convergent Billing System (CBS) is excluded from the scope.

Principal Functions
Strategic/Tactical:

• Participate and contribute to thedevelopment and maintenance of the IT Strategy and IT Operating model
• Define and enforce BSS relatedprocesses and procedures
• Provide input on BSS Operations to other relevant IT processes and procedures
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures
• Support Performance Management unit in contract management, vendor management & Service Level Management related to BSS services

Operational:

• Provide oversight function for the BSS operations and support
• Manage the monitoring of BSS related application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Manage trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for BSS.
• Drive regular health check service to provides comprehensive BSS application status information to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application
• Manage the analysis and diagnosis of the resource utilization trends and problems associated with the application processes and tuning the BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels
• Ensure proper documentation of the BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the BSS
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Ensure the adequacy of the available Disaster Recovery (DR) infrastructure of the BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible
• Support the periodic disaster recovery drills for services involving the BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned
• Implement a system to validate the integrity of replication and all DR processes/services between the primary and DR sites and provide periodic reports to IT Management

Educational Requirements

• Bachelor’s degree in Engineering / Sciences from an accredited college/university preferred.
• Strong customer-centricity is required.
• 6 to 8 years of combined experience work experience in BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• At least 3 year experience in a managerial role.
• Experience with IT financial management, resource planning, task prioritization, budget / cost control.  Strong ability to process data and extractactionable insights
• Sound knowledge of internal business processes, IT sourcing, vendor management and the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience in working / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of& experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

How to Apply
Interested and qualified candidates should:
Click here to apply online