9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position below:
Job Title: Senior Engineer, Enterprise and SOC
Job ID: IRC4027
Location: Abuja
Job Type: Full Time
Job Summary
- Resolution of enterprise link incidents and subscriber complaints; customer experience management; coordinating SOC & Enterprise FO teams in the day to day activities in the front office.
Principal Functions
- Ensure 24*7 Monitoring of Enterprise links and solutions
- Resolve subscriber complaints on BES platform
- Monitoring and analysis of critical KQIs
- Provide proactive and enhanced reactive care for subscribers’ services
- Raise customer-centric operations transformation initiatives
- Ensure proper management of enterprise link failures within SLA
- Effective demarcation of Enterprise customers complaints
- Work with back office to ensure network visibility of enterprise links
- Ensure availability of all enterprise links and services monitoring systems
- Provide operations primary point of interface for enterprise customers
- Troubleshooting of POF and COF for enterprise links and service problem
- Escalate problems on enterprise links to the back office
- Work with back office on the resolution of enterprise link problems
- Proactively work with other stakeholders on enterprise link problem requiring cross-departmental collaboration
- Provide periodic regular updates on resolution of enterprise link problems to customers
- Ensure effective communication with enterprise customers
- Support reconciliation of availability figures with enterprise customers
- Process site access requests for maintenance and troubleshooting of enterprise links
- Generation and management of enterprise reports as required.
- Perform other duties assigned by the Head, NOC & BSS.
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to six (6) years post NYSC work experience in NOC operations
- Multi-vendor solution experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Transmission fiber and Microwave knowledge
- Knowledge of IP/Routers/Switches etc.
- Basic understanding of IP Network
Skills:
- Communication
- Delegation/ Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Incident and Surveillance
Job ID: IRC4028
Location: Abuja
Job Type: Full Time
Job Summary
- Coordination and management of network surveillance, incident, network fault and NOC front office operations.
Principal Functions
- Coordinate Level 1 network support(Front Office activities) for the BSS, transmission, IP, Core CS/PS, VAS and Enterprise units
- Handle incident management -escalation, notification, follow-up, and updates
- Coordinates war room for incident resolution
- Takes ownership of follow-up and reporting of incidents according to categories and severity levels
- Responsible for communication during incidents and outages to all stakeholders
- Responsible for ensuring escalation processes are properly followed and optimised
- Ensure all expected reports from the various NOC FO units are prepared and sent as scheduled, including outage/incident reports
- Coordinate NOC FO communication with customers and other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) on network incidents
- Manage relationships with Managed Services NOC teams and ensure efficient service delivery
- Ensure updates of all vendor contacts, escalation matrices, customer contacts, enterprise records, collocation contacts, etc.
- Liaise with IT department on cross-functional issues, incidents, and escalations
- Perform other duties as assigned by the Head, Network Operations Centre.
Educational Requirements
- First Degree or equivalent in Electrical Engineering or a related course
- Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level.
Experience, Skills & Competencies
Knowledge:
- Network Availability and Capacity Management
- Network Administration
- Microsoft Office suite
- Network Surveillance / monitoring tools
Skills:
- Personal Effectiveness
- Problem Solving
Behavioral Competencies:
- Customer focused (L2)
- Driving and rewarding excellence (L2)
- Team working and collaboration (L3)
- Communicating with integrity (L3)
Technical Competencies:
- Vendor management (L2)
- Network Operations and Maintenance (M&E, Radio, VAS, Core, Transmission, IP) (L2)
- Network System Administration/Tools(L2).
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Engineer, Field Operations
Job ID: IRC4008
Location: Kano
Job Type: Full Time
Job Summary
- Support on all operational transmission equipment, facilitate PAT of new integrated BSS and TXM/ADM network element and facilitate 99.5% Network Access availability.
Principal Functions
- Facilitate the operation and maintenance of Access, Transmission and power element to achieve network availability targets.
- Supervise change requests implementation, faults escalation, fault resolution and ensure TTs are accurately closed within MTTR by NOC.
- Facilitate acceptance for new site BSS, MW, ADMs and power plants according to scope and BoQ.
- Ensure proper execution of routine and corrective maintenance schedule for all active and passive elements on site.
- Ensure effective utilisation of consumables and spare parts and effective supervision of vendor/sub-contractors’ activities.
- Perform cross functional support based on business demand.
- Ensure effective diesel delivery and consumption within the assigned cluster.
- Facilitate resolution of community related issues.
- Generate incidence report for network outages, weekly/ monthly report cluster performance.
- Perform any other duties as assigned by the Manager, Field Operations.
Educational Requirements
- First Degree or equivalent in Electrical Engineering
- Four (4) to Six (6) years post NYSC relevant experience
Experience, Skills & Competencies
Knowledge:
- Control Network Technologies
- Radio Access Technologies
Skills:
- Problem Solving
- Communication
- Teaming
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Engineer, Customer Experience
Job ID: IRC4030
Location: Abuja
Job Type: Full Time
Job Summary
- Handling customer complaints, support activities to improve customer experience management and reduce churn.
Principal Functions
- Complaints demarcation
- Resolution of customer experience complaints
- Ensuring first call resolution of customer complaints
- Key Quality Indicators (KQI) monitoring
- Handling proactive customer-centric network performance improvement
- Predictive maintenance using data analytics to improve customer experience
- Tracking and improving Average handling time (AHT), Mean time to demarcate (MTD), time to recovery (TTR) for customer/subscriber incidents
- Customer insight and VIP monitoring
- Creation and generation of applicable CEM dashboards
- Generation of customer complaints handling report
- Perform other duties as assigned by the Head, NOC & BSS
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Four (4) to six (6) years post NYSC work experience
- RF optimization experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Radio Frequency coverage and capacity optimization
- Network key performance indicator analysis
Skills:
- Communication
- Analytical
- Reconciliation
- Problem Solving
- Presentation
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Engineer, NOC
Job ID: IRC4026
Location: Abuja
Job Type: Full Time
Job Summary
- Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.
Principal Functions
- 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
- Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
- Follow-up with resolver teams for resolution of network faults and incidents
- Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
- Provision of support for troubleshooting of POF and COF for network incidents
- Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
- Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
- Provision of regular periodic updates on all network faults and incidents
- Send notifications for planned/unplanned outages to all stakeholders
- Provide operations primary point of interface for enterprise customers and partners
- Conduct initial demarcation of enterprise customers and partners complaints
- Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
- Work with back office to ensure visibility of all network nodes
- Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
- Perform other duties as assigned by the Incident and Surveillance Manager.
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or a related discipline
- Two (2) years post NYSC work experience
Experience, Skills & Competencies
Knowledge:
- Network Administration
- Microsoft Office suite
- Network Surveillance/monitoring tools (advantage)
Skills:
- Personal Effectiveness
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Engineer, Service Performance
Job ID: IRC4029
Location: Abuja
Job Type: Full Time
Job Summary
- Monitoring, reporting and analysis of network key performance indicators.
Principal Functions
- 24/7 real-time monitoring of network key performance indicators
- Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
- Flagging of degraded network key performance indicators for resolution
- Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
- Tracking and reporting of KPI for new technical features and equipment deployment
- Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution
- Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
- Generation of OPCOM reports and other network reports
- Support reconciliation of KPI figures with 9mobile service providers and customers.
- Handling periodic and ad hoc reports for Network Operations
- Perform other duties as assigned by the Head, NOC & BSS
Educational Requirements
- First Degree or equivalent in Electrical or Computer Engineering or a related discipline
- Two (2) years post NYSC work experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacitymanagement
- Network administration
- Microsoft Office suite
- Network Surveillance/monitoring tools(advantage)
Skills:
- Communication
- Analytical skills
- Personal Effectiveness
- Problem Solving
- Presentation
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Specialist, Solution Development
Job ID: IRC4032
Location: Lagos
Job Type: Full Time
Job Summary
- Develop and design products and services as described in the BRD and provide technical support to products and services team and any other team within the organization that require special support for their operation, in delivering an efficient software design, dimensioning, and architecture.
Principal Functions
- Participate in the development and customization of innovative services and/or enhancements to existing Enterprise and VAS services.
- Manage the process of installing and configuring value added services that have been developed.
- Review software design specifications and ensure that the unified modelling diagrams are correctly designed according to the requirements of the service/application that is being developed.
- Conduct post implementation check to ascertain the benefit of new products or technology change on the service creation platform
- Ensure that all identified bugs are fixed according to the SLA.
- Investigate new technologies that could enhance the performance of the VAS Development Middleware Layer.
- Liaise with Products and Services , Enterprise solution, VAS Operation and other units where required
- Provide critical inputs relating to hardware dimensioning and capacity planning during budget cycles
- Increase subscribers satisfaction by improving the overall service development and deployments quality
- Conduct effective technical feasibility studies and impact analysis for new features and services within the VAS Development environment
- Support the provisioning of service capacity in the VAS Development environment before introduction of new services
- Manage and support the design of service delivery platform as well as service creation middleware strategies
- Perform technology investigations into topics related to core service delivery platform design and performance
- Support and advise on preparation and deployment of pre-requisites for project deliverables
- Provide technical planning and optimization support to assist in service and product rollout
- Provide end-to-end support in integration and input requirements for the deployment of new applications
- Liaise with internal stakeholders to ensure optimization tasks are achieved
- Proactively help VAS Development team identify and collect required inputs for service and product development tasks
- Participate in the process to establish application and systems requirements for new projects or enhancements to existing services.
- Prepare and/or review functional and technical specifications for products/services
- Liaise with 3rd party vendors during project development to review progress
- Prepare and deploy pre-requisites for project deliverables.
- Perform any other duties or responsibilities assigned by Manager, Enterprise Solution Development.
Educational Requirements
- First Degree from a recognised University
- Four (4) to Six (6) years relevant work experience
Experience, Skills & Competencies
Knowledge:
- IP Technologies
- Software development skill
- Expert skill in Nodejs, Spring Boot,PHP, Reactjs and Python
- Technology Management
- Telecommunications & Mobile NetworkStandards & Specifications
Skills:
- Problem Solving Skills
- Communication
- Teaming
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Senior Engineer, Packet Switch VAS
Job ID: IRC4053
Location: Abuja
Job Type: Full Time
Job Summary
- Operate, maintain, and administer PS VAS platforms/ systems to ensure 24/7 availability and stability.
Principal Functions
- Perform a comprehensive PS VAS fault/failure/alarm analysis for identifying / determining the root cause of each fault that could potentially escalate to a higher level of alarm.
- Perform O and M related tasks on VAS equipment’s and proactive measures to identify both obvious and non-obvious problems that may potentially be raised to certain severs.
- Ensure proper maintenance of all PS VAS nodes, effect on all necessary hardware and software changes to ensure quality output of the systems
- Analyse the daily generated alarms and error logs, report, symptoms and proactively resolve it to prevent it from becoming a potential problem
- Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
- Analyze fault from any available output such as NMS , reported customer complaints etc.
- Produce trouble ticket for relevant party (e.g. vendor) with detailed description on any identified problems
- Ensure all PS VAS equipment and services are well maintained and properly operated.
- Troubleshoot any reported problem or received escalation from PS VAS Engineer and perform necessary action to resolve it
- Perform any other duty as assigned by the Line Manager, PS VAS Operations.
Educational Requirements
- First Degree in Electrical Electronic Engineering / Telecommunication Engineering / Computer Engineering or a related field
- Four (4) to Six (6) year work experience
Experience,Skills & Competencies
Knowledge:
- IP Technologies
- Service Continuity Management, Monitoring and Control
Skills:
- Communication
- Delegation / Supervisory
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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