Ongoing recruitment at Repton Group

Job Title: Customer Service Manager

Location: Nigeria
Reports directly to: The CEO.

Job Description

• The Customer Services Manager is responsible for continuous improvement of our customer experience by establishing a proactive and systematic dialogue along all touch points and segments and immediately solving any customer issue as they occur.
• Role holder also leads the development of our Corporate Accounts segment of the business.

The job holder will be mainly responsible for the following among other responsibilities:

• Lead the Customer services and experience agenda for the organization
• Lead the corporate accounts development segment of the business
• Maintain customer database and keep same up to date at all time
• Lead a team of Customer Experience Executives who daily interact with our customers
• Implementation and roll-out of the Net Promoters Score according to clearly defined customer journey, touch points, and processes
• Facilitate in designing a process that supports proactive identification & closing all loops
• Implementation of Customer Excellence Standards across the entire group
• Providing market insight in respect of Customer, Brand Health,
• Competitive activities that assist Management in decision making.
• The role will be location based, but vast travel across entire locations covered in assigned territory will be required.

Qualification

• Degree or Higher National Diploma qualifications will be considered. Candidates may also possess Professional qualifications, whilst customer management experiences will present remarkably high advantage.

Background / Experience:

• Min 5 years industry experience in relevant or similar capacity
• 3 years progressive experience leading a diverse customer interfacing team
• Very Strong organization, leadership, and team management capability
• Good communication skills across entire organization
• Passionate persistent with energy and drive for results
• Good analytical and problem-solving skills

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Area Sales Manager

Location: Nigeria
Reports directly to: The CEO.

Job Description

• The role is responsible for sales & distribution plan for the assigned area. The job owner will report to the Head of Sales and deliver on all aspects of Sales Performance Management and Measurement.
• Incumbent is responsible for planning and execution of Sales Budget and development of action plans to deliver the budget.
• The job owner will regularly interact with clients, Distribution and Operations Managers and other mid-to-senior level management to discuss and proactively develop and deploy processes to drive the business, whilst resolving operational issues and recommend business improvement practices.

Among others, the role holder will:

• Coordinates the sales activity for internal market in order to achieve annual objectives (market share, volumes, price, credit limits, and turnover).
• Establish and drive an astute Customer Services Management system.
• Provide leadership in order to achieve the corporate and divisional objectives.
• Use the company’s tools in order to maintain high moral standards and motivate the sales team.
• The role will be location-based, but vast travel across entire locations covered in assigned territory will be required.

Qualifications

• Degree or Higher National Diploma qualifications will be considered.
• Candidates may also possess Professional qualifications, whilst customer management experiences will present remarkably high advantage.

Background / Experience:

• Min 5 years’ industry experience in relevant or similar capacity
• 3 to 5years progressive experience leading a diverse sales team
• Very Strong organization, leadership and team management capability
• Good communication skills across entire organization
• Passionate persistent with energy and drive for results
• Good analytical and problem-solving skills

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Assistant Maintenance Manager

Location: Ewekoro, Ogun

Job Description

• We seek an experienced and versatile professional for the role Assistant Maintenance Manager, to lead Operations & maintenance of our fleet and equipment and facilities across the organization.
• The location is at Ewekoro, Ogun state and the role owner will be responsible-for supervision and performing a range of tasks to ensure the availability and reliability of our fleet, thereby improving company productivity and efficiency in implementation of business strategies. Incumbent will be responsible for designing and managing all day-to-day operations to guarantee company efficiency and deliverables.

Among others, the role incumbent responsibilities will include:

• Supervise overall company maintenance operations and take responsibility for delivery of value.
• Assess and identify new opportunities for growth and improvement.
• Implement the company’s maintenance goal and objectives.
• Perform regular fleet and equipment evaluation to determine areas of improvement.
• Design business strategies and plans to ensure assets optimization.

Background/Experience
Min Qualification:

• HND or Degree in any Engineering program. Professional certification in relevant areas is good to have.

Mm Experience:

• 4 years in Fleet & facilities maintenance services
• Position requires deep knowledge of operations support
• Strong oral and written communications skills
• Strong interpersonal/Socials kills

Skills & Competencies Required:

• Supervision & Management of operations
• Good knowledge of different engineering maintenance services
• Good team work and Communication Skills
• Strong performance management orientation. Problem Solving skills
• Motivating Others

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Business Risk & Performance Manager

Location: Lagos
The role reports directly to: The CEO

Job Description

• The Business Risk & Performance Manager will support the CEO with all aspects of Risk and Performance Management and Measurement.
• The job holder will be responsible for planning and execution of compliance, financial, and operational audits to ensure business is not unduly exposed.
• The Job owner regularly interacts with mid-to-senior level management to discuss issues and recommend business improvement practices among other deliverables as follows:
  • Accountable for the performance of group end-to-end processes, as well as joint business planning and execution that maximizes achievement of near-term business objectives and long-term strategic plans.
  • Contribute to strategic and operational drivers to streamline sales and logistics operations, with final joint account ability to achieve sales, market share and profitability objectives.
  • Collaborate & build strong partnership with business leadership, drive capability development and execution of specific improvement efforts to realize substantial gains in quality, delivery and cost.

Background / Experience

• Minimum 5 years’ experience in relevant or similar capacity
• Very Strong organization, leadership and team management capability
• Good communication skills
• Passionate, persistent with strong energy and drive for results
• Good analytical and problem solving skills

Skills:

• While requisite qualification is necessary, we seek a strong candidate with particularly good understanding of role and experience, coupled with great people skills.
• Audit and Risk management exposures will present a strong

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Performance Analyst

Location: Lagos

Job Description
The Performance Analyst will among others, be responsible for following deliverables:

• Identify business process challenges by analyzing process and metrics.
• Facilitate teams to critically review current processes effectiveness, quality, and simplification.
• Develop and implement process solutions to improve operational efficiency.
• Develop process workflow and design in compliance with regulatory requirements.
• Provide training programs on new processes as needed.
• Monitor and measure the benefits of post-process implementation to ensure service quality, efficiency, improvement
• Identify risks and issues in business processes and systems.
• Identify and analyze business processes to be improved.
• Lead a team that will be responsible for process assessments, and process design and redesign.
• Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Prepare business process reports for management and customers.
• Maintain and update all the process related reports for reference purposes.
• Develop in-depth knowledge of the organization’s business lines.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.

Qualification / Experience

• Degree from an accredited college or university with a major in Statistics, Data processing, or any science-related studies.
• Minimum of two years of success in a similar role, responsible for analysis or Data processing experience.

Background / Experience:

• Good organization and management capability
• Good communication skills
• Passionate, persistent with strong energy and drive for results
• Good analytical, continuous improvement & problem-solving skills

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Field Truck Officer

Location: Ewekoro, Ogun State
Slot: 2 Openings

Job Description
We are looking for a Field Truck Officer who will supervise all facets of the transportation activities in our organization. The deliverables for the role and duties of the job holder will include the following:

• Maintain departmental compliance with company policies and procedures as it concerns Transport advisory.
• Ensure departmental adherence to applicable laws and regulations both within and outside our premises.
• Record keeping on all Fleet to ensure availability and reliability.
• Manage Drivers journey plan
• Schedule, route, maintain and track transport vehicles,
• Negotiate with suppliers concerning transport transaction and services.
• Resolve disputes.
• Analyze the effectiveness of operations.
• Implement and enforce transportation scheduling and policy changes.

Background / Experience

• A degree from an accredited college or university with a major in Logistics or a related field is needed. Candidates with other qualifications, but requisite experience applicable to role are strongly encouraged to apply.
• A minimum of two years of successful transport management experience is requisite criteria for the position.
• Very Strong organization and team management capability.
• Similar experience in managing Fleet / Drivers is a requisite.
• Good coordination and fleet allocation skills is desirable
• Passionate, persistent with strong energy and drive for results
• Good analytical and problem-solving skills

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Sales Administrator

Location: Lagos
The role reports directly to: The HDS

Job Description

• We seek a qualified Administrator to join our organization and play the role of the HUB of our sales Operations and help us achieve our goals.
• The candidate will monitor and report daily on sales activities while providing operational support for sales representatives across our vast territories.
• The ideal candidate must be goal-oriented with a deep knowledge of sales activities best practices. Ultimately, should be able to contribute to high-quality customer service and achieve sales targets

Among other responsibilities, the Sales Administrator will carry out the following duties:

• Process orders via WhatsApp platforms or phone
• Check and ensure data accuracy in orders and sales reports
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update dally sales and customer report
• Develop and prepare monthly sales reports
• Communicate important feedback from customers/sales representatives internally
• Ensure sales targets are met and report any deviations
• Stay up to date with market activities and keep the leadership proactively abreast.

Background / Experience

• Degree in Marketing or any other Social Science or related course
• Minimum of three years proven working experience as a Sales Administrator or Sales Support Officer
• Hands-on experience with MS Office (MS Excel in particular)
• Excellent organizational and multi tasking skills
• A team player with a high level of dedication
• Ability to work under strict deadlines
• Minimum 5 years’ experience in relevant or similar capacity
• Strong organization and management capability
• Passionate, persistent with strong energy and drive for results
• Good analytical and problem-solving skills

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.

Job Title: Performance Manager

Location: Ewekoro, Ogun
The role reports directly to: The CEO

Job Description

• We seek an experienced reliable Logistics Performance Manager to lead the overall performance management of the logistic arm of our organization.
• Responsibilities will include organizing and monitoring fleet activities and turnaround.
• The goal is to manage the entire fleet to enhance business development and ensure sustainability, profitability, and customer satisfaction.
• Our ideal candidate must be goal-oriented with a deep knowledge of sales activities & performance management. Ultimately, should be able to contribute to driving a high-quality performance culture that drives the attainment of sales targets.

Among other responsibilities, the Performance Manager will carry out the following duties:

• Strategically plan and manage logistics and transport activities.
• Direct, optimize and coordinate complete trip cycle.
• Keep track of delivery times, transport costs, and efficiency
• Resolve any arising problems or complaints.
• Meet cost, productivity, profitability, accuracy, and timeliness targets.
• Maintain better performance and implement improvements
• Comply with laws, regulations, and ISO requirements

Education

• Degree in Business Administration, Logistics or Supply Chain Management
• Professional certification in relevant programs will be added advantage.
• Proven results in performance management culture a must.

Background / Experience:

• Minimum five (5) years of proven working experience as a Logistics Manager.
• Record of successful distribution and logistics management.
• Demonstrable ability to lead and manage staff
• Proficient In standard logistics software will be an added advantage.
• Excellent analytical, problem-solving, and organizational skills
• Ability to work independently and handle multiple projects

Remuneration

• The above position presents attractive remuneration packages with benefits commensurate with successful candidates experience, capabilities and industry standards.