Senior IT Support Engineer at Willers Solutions Limited

Willers Solutions Limited – Our client, a reputable firm is recruiting suitable candidate to fill the position below:

Job Title: Senior IT Support Engineer
Location: Iganmu Surulere, Lagos
Employment Type: Full-time
Department: IT
Functionally Reports to: System Administrator
Administratively Reports to: Business Director

Job Objective

• Sr. Engineer IT Support’s Job primarily focus is to ensure that the company IT Infrastructure is functioning as effectively as possible.
• To supervise / participate for the maintenance, upgradation, configuration and reliable operation of computer system, network servers and virtualization.
• To coordinate with HR and ensure continues training to new as well as existing staff on IT and applications for efficient use.

Job Responsibilities

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Duties include the following, measurable in terms of time, cost, quality or quantity.
• To troubleshoot network, software and hardware errors by running diagnostics, documenting problem and resolutions, prioritizing problems and assessing impact of issues.
• To ensure network connectivity of all servers, workstations, telephony equipment, scanners, printers, copy machines, and other network appliances.
• To create and maintain documentation as it relates to network configuration, mapping, and hardware installation, updates, purchase & service records.
• To keep record of complaints, inventory, asset movements etc.
• People Management – To ensure continuous training in coordination with HR for new as well as existing team on efficient usage of IT resources.
• Safety Health & Environment – Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.
• To perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery and failover procedures.
• To assure safety resources and standards are used and been followed while doing any job.
• Reporting – To prepare all applicable reports in time for accuracy and in order to ensure that they match the functional requirements, policies and standards.
• To ensure timely closure of departmental complaints or issues as faced by other colleagues.
• To work on various running or new projects as and when assigned by FRT / ART.
• To alert FRT / ART for any unusual occurrence and/or damage that has taken place or that may occur.
• Strategic Responsibility – To collaborate with department heads to assess near and long term capacity needs.
• To conduct regular research on network product, technology, protocols, and standards to remain abreast of developments in the networking industry.
• Day to day Management – To install and upgrade computer components and software, manage virtual servers and integrate automation system.
• Related Assignment – To perform other related duties or assignment as and when assigned.

Requirements

• HND in Engineering or IT / Computer Science (MCSE, CCNA or similar certificates shall be preferred but not mandatory).
• Minimum 8+ years of troubleshooting experience in Windows Server, Outlook, MS Office etc.
• Hands-on in maintaining UTM, LAN, WAN, Thin Clients, Domain Network and Printers.
• As per the need of the business the job is transferrable and posting can be made anywhere in Nigeria / West Africa.

How to Apply
Interested and qualified candidates should forward their CV (MS Word Format) to: lizzy.bika@willerssolutions.com using “Senior IT Support Engineer” as subject of the email.

Note: Only qualified candidates will be shortlisted

Application Deadline  28th February, 2021.