Current Vacancies at Complete Hotel Services Nigeria Limited (CHS)

Job Title: Housekeeper

Location: Ogun
Employment Type: Full-time

Job Detail and Requirement

• Responsible for the general cleaniness of the hotel interior and exterious.
• Candidates should possess OND, SSCE / GCE / NECO qualification.

Job Title: Night Duty Supervisor

Location: Ogun
Employment Type: Full-time

Job Summary

• The Hotel Night duty supervisor will be responsible to assist the manager in all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be an ambassador for the brand and your hotel.
• Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Work Very closely with the hotel owners and other stake holders.
• Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
• The Night duty supervisor would also be required to manage between profitability and guest satisfaction measures.

Duties and Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating
• Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD’s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Educational Qualification

• A University degree in Hotel Management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
• Excellent computer system skills.

Experience:

• At least 3 – 5 years experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations.
• And 3 – 5 years of experience as a an hotel supervisor or Asst. General Manager.
• Candidate must be ready to relocate immediately if and when engaged.

Requirements:

• The ideal candidate MUST be a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.