Job Opportunities at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Engineer, Microwave Transmission

Location: Abuja, NG

  Job Summary      

• Provide necessary support towards the integration, operation and maintenance of all backbone, access, enterprise /leased microwave links.

Principal Functions  

• Provide support for the regional field support engineers , in resolving transmission faults and minimize network downtime to the barest minimum
• Proffer solutions to repetitive transmission network faults affecting network quality and availability
• Liaise with the regional field support engineers to resolve prolonged and repetitive transmission faults
• Ensure all preventive and corrective maintenance, configuration change orders/request are duly implemented according to the work order/change request process.
• Responsible for the timely troubleshooting / diagnosis of transmission links faults; follow up with resolving party to ensure that faults are resolved within acceptable MTTR.
• Manage and escalate all unresolved/major faults to appropriate quarters for necessary attention.
• Ensure transmission operation activities undertaken by vendors / service providers meet EMTS specifications.
• Manage the performance and availability of microwave backbone and access transmission services systems/service deployed.
• Manage bandwidth on the Microwave backbone / City metro for optimal performance
• Maintain comprehensive sets of records for all microwave transmission links.
• Maintain the integrity of site transmission links configuration database and record systems
• Ensure all security and network integrity documentation is completed and adhered to
• Prepare and compile report on the transmission of leased, backbone and access transmission links considering the SLAs
• Monitor and ensure adherence to SLAs with Lastmile As A Service (LAAS) vendors.
• Conduct routine performance checks on the transmission links via the NMS systems to ensure the desired QoS and customer experience
• Ensure that approved transmission optimization tasks are executed according to schedule and with minimal distortion to service
• Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements
• Manage inter-functional relations to ensure synergy across the various departmental functions
• Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements 

• First degree in a related Engineering field
• Two (2) to Four(4) years  post NYSC work experience in the telecom industry.

Experience,Skills & Competencies  
Knowledge:

• Service Continuity Management,Monitoring and Control
• Telecommunications & Mobile NetworkStandards & Specifications
• Network Administration

Skills:

• Problem Solving / Analytical thinking
• Accountability
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Engineer, Optical DWDM Support

Job No: IRC4133
Location: Abuja,NG

Job Summary

• Operation and maintenance of services on DWDM & Multiplexer equipment.

Principal Functions
Operational

• Provide high level support functions to the field team in resolving all operational concerns on Multiplexers & DWDM equipment across the network.
• Oversee the acceptance of new multiplexers and DWDM Equipment.
• Provisioning of services on all multiplexers and DWDM equipment.
• Generation of performance reports for all multiplexers and DWDM equipment.
• Identification of deteriorating boards or equipment for remedial action.
• Ensure prompt availability of information on all fibre/cable transmission links and equipment.
• Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements

• First degree in Engineering or a related field.
• Four (4) to Six(6) years  post NYSC work experience preferably in DWDM transmission.

Experience,Skills & Competencies
Knowledge:

• Optical transmission technologies (DWDM,ASON, SNCP, SDH, etc.)
• Service Continuity Management, Monitoring and Control
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications

Skills:

• Delegation/ Supervisory/ Analytical thinking
• Effective Communication
• Team building / Mentoring

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Invoice Evaluation & Reconciliation

Location: Abuja, NG

Job Summary

• Evaluate and reconcile vendor invoices/bills to ensure payment is made for only services received inline with contractual obligations and commitments.

Principal Functions
Tactical:

• Manage vendors, contract implementation and strategic projects; ensuring vendors are compliant with and deliver all contractual obligations and commitments based on the service level agreements (SLAs).
• Track 9mobile compliance with contract terms and conditions, commitments, and communicate findings
• Define Collaborate with stakeholders to define efficient and workable technical scope criteria for RFPs and contract engagement.
• Maintain strong relationship with vendor teams and knowledge of vendor environment
• Establish and maintain relationship with key internal and external stakeholders to ensure synergy across the various departmental functions.
• Manage and mentor the human and material resources of the contracts team to optimise performance, morale and enhance productivity.

Operational:

• Periodic optimization and review of all Technical OPEX contracts to identify risks and mitigating solutions.
• Participate in the negotiation of new contracts and changes to existing contracts.
• Prepare an effective analysis of technical RFP submissions, identify shortcomings in order to eliminate disputes once the contract is signed and executed.
• Handle dispute resolutions and manage vendor expectations.
• Ensure that business goals are accomplished by effective contract implementation.
• Maintain a systematic database for the contract management system.
• Conduct contracts awareness workshops for technical user teams.
• Establish good working relationships with all cross-functional stakeholders.
• Organise quarterly compliance evaluation workshop for all operational vendors, identify weak areas and advice measures for improvements.
• Prepare monthly report to management on contract’ issuance status to check progress and identify areas of concern and support needed.
• Collaborate with user teams to organise site visits for selected areas to determine physical reality.
• Prepare annual compliance analysis to show 9mobile as well as vendor contract compliance levels.
• Organize periodic vendor award programmes to reward vendor performance.
• Create competitive environment for vendor efficiency.
• Prepare/compile agreed periodic activity and performance reports to communicate the progress of the unit to the Director, Operations.

Educational Requirements

• First degree in any relevant discipline.
• Minimum of Six (6) to Eight (8) year work experience with at least three (3) years exposure in contracts enforcement management in telecommunication’s Technical environment.

Experience, Skills & Competencies
Knowledge:

• Business Application Knowledge & Telecommunications fundamentals
• Service Continuity Management, Monitoring and Control
• Project Management, Vendor &Contract Management
• Knowledge of Financial Management &General Ledger understanding

Skills:

• Change Management, Communication, Negotiation & Problem-solving skills
• Emotional and Relationship Intelligence
• Leadership and People Management

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Optical Transmission Operations

Job No: IRC4130
Location: Abuja,NG

Job Summary

• Implement an effective framework for the operation and maintenance of all optical transmission links and provide high level support functions on all operational optical transmission equipment.

Principal Functions
Tactical:

• Keep abreast of global and local best practice as it relates to the team/ function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel to achieve the unit/ function’s strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational:

• Oversee the acceptance and handover of newly built / leased fibre infrastructure / Optical Equipment.
• Ensure that a routine operation and maintenance programme/ procedure is in place for optical transmission links and equipment.
• Manage the monitoring of all optical transmission systems, and ensure prompt repair and restoration of all faulty/down sites/ links
• Manage the performance and availability of Optical transmission services deployed – DWDM backbone / City Metro fibre /Lastmile fibre to VIPs and other mobile operators.
• Manage bandwidth on optical transmission media for optimal performance.
• Monitor and ensure adherence to service level agreements with vendors (interconnect partners, leased line providers etc.)
• Ensure efficient system logs and backup procedures are implemented and fully complied with.
• Provide necessary support towards proper integration of new fixed transmission links.
• Ensure prompt availability of information on all fibre/cable transmission links and equipment.
• Consistently refine operating processes, systems and platforms to facilitate continuous improvement and ensure network operations meet operational delivery requirements.
• Review recommendations of the internal audit function relating to fixed transmission operations policies, standards, guidelines and operations and take action as required.
• Manage inter-unit functional relations to ensure synergy across the various departmental functions.
• Provide leadership and guidance to team members and manage subordinate’s performance towards the achievement of overall team objectives.
• Prepare/compile agreed periodic activity and performance reports of the fibre backbone and metro networks for the attention of the Head, Transmission Operations
• Perform any other duties as assigned by the Head, Transmission Operations

Educational Requirements

• First degree in Engineering or arelated field.
• Six (6) to Eight (8) years workexperience with at least two (2) years in a supervisory role

Experience, Skills & Competencies
Knowledge:

• Optical fiber technologies including DWDM, ASON etc.
• Service Continuity Management, Monitoring and Control
• Network Operations
• Telecommunications & Mobile Network Standards & Specifications

Skills:

• Delegation/ Supervisory/ Analytical thinking
• Communication
• Team building / Mentoring

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, BSS & RAN Operations

Location: Abuja,NG

Job Summary

• Coordinate the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

Principal Functions

• Coordinating new RAN nodes integration
• Coordinating corrective RAN/BSS maintenance as required, and assisting the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS-related outage and network problems.
• Coordinating root cause analysis, network trend analysis and incident reporting
• Coordinating RAN Node health checks and preventive maintenance
• Coordinating second level and necessary back office support to the Field, and NOC teams
• Ensuring optimum availability of BSS nodes
• Coordinating the BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, new features implementation, network upgrades, BTS/Node B rehoming and packet switch configurations.
• Proactively working with the RF planning team and other stakeholders for deployment of new network features and network improving activities on the network.
• Coordinating the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
• Provision of expert BSS operations advice on solutions proposed by various BSS vendors.
• Troubleshooting of critical BSS faults such as faults caused by software bugs, interface faults, severe KPI impacting faults using advanced troubleshooting skills.
• Provision of BSS inputs for cross-technology engagement with other units involved in the deployment of technical solutions
• Participating in major incident reviews, supporting incident managers in identifying real causes and accurate descriptions of incidents and impacts
• Management of BSS teams’ activities and evaluation of their performance.
• Carrying out other duties as assigned by the Head, NOC and BSS

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level
• Multi-vendor BSS/RAN experience

Experience, Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Network operations and maintenance

Skills:

• Communication
• Delegation / Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Engineer, Enterprise Services

Job No: IRC4128
Location: Abuja,NG

Job Summary

• Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.

Principal Functions

• Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
• Proffer long term solutions to repetitive enterprise links degradation affecting customer’s network quality and availability.
• Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
• Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
• Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
• Maintain a detailed and updated database of all operational enterprise customer links.
• Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
• Attend service review meetings with enterprise customers and internal stakeholders.
• Maintain an up to date database of all the work orders for all enterprise customers.
• Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
• Maintain detailed reports of enterprise outages across the network.
• Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements

• First degree in a related Engineering field
• Four(4) to Six(6) years  post NYSC work experience

Experience,Skills & Competencies
Knowledge:

• IP/MPLS Technologies
• Telecommunications & Mobile Network Standards & Specifications
• Network Administration

Skills:

• Problem Solving / Analytical thinking
• Customer management
• Good Communication
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Engineer, BSS & RAN Operations

Job No: IRC4131
Location: Abuja,NG

Job Summary

• Handle the daily BSS operations including operations and maintenance, CR/WO implementation, integration and commissioning of 2G/3G/4G sites and health checks for BSS and RAN systems.

Principal Functions

• Provision of high-level support to existing BSS/RAN technologies and product line
• Perform second level and necessary backoffice 2G/3G/4G support to Field and NOC teams
• Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
• Handle corrective RAN/BSS maintenance as required, and assist the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS – related outages and network problems.
• Manage BSS database, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, network configurations; provide all required BSS reports.
• Escalate network impacting issues to parties/teams responsible and ensure they are resolved in a timely manner.
• Provide back office support to customers/subscribers and ensure incidences or issues are properly managed and resolved.
• Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
• Attend to BSS & RAN related customer complaints
• Handle integration and commissioning of2G/3G/4G sites
• Work with OEM support teams to resolve BSS/RAN related faults
• Provide reports on service outages, determine root cause analysis and recommend follow up actions.
• Implement BSS/RAN-related work orders(WOs) and change requests (CRs).
• Investigate major service outages and follow up with units responsible to ensure prompt resolution.
• Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
• Advice on network audit, performance improvement and optimization
• Perform other duties as assigned by the Manager, BSS & RAN Operations

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Three (3) to six (6) years post NYSC work experience in BSS/RAN operations
• Multi-vendor BSS/RAN experience

Experience,Skills & Competencies
Knowledge:

• Network availability and capacitymanagement
• Network administration
• Network operations and maintenance

Skills:

• Communication
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus

How to Apply
Interested and qualified candidates should:
Click here to apply online