ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services.
We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Title: Network Services Engineer
Location: Lagos
Employment Type: Full-time
Function: Network Services
Reporting to: Network Services Lead
Travel Frequency: N/A
Purpose of the Job
- The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products. Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre / LAN / WAN / Wireless, or Firewall / Load Balancing / Threat Protection.
- Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.
Expected Key Results
- Network Service Monitoring
- Network Service Support Analysis
- Network Service Management
- Customer Service
- Perform Monitoring, Backup and Recovery Procedures
- Stakeholder Management
Educational Qualifications & Functional Skills
- Bachelor’s degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
- Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
- Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
- Keen interest in emerging technologies Cloud, SD-WAN
- Good verbal and written communication skills required for interaction with business-users.
- Strong problem-solving skills required for technical issue resolution.
- Organized and structured work habits
- Strong personal time management to coordinate several tasks simultaneously
- Ability to confidently communicate with personnel at all levels of the organization.
- Extensive technical knowledge deploying and managing network and infrastructure environment
- Well organized, articulate and has numerate skills
- Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Have an entrepreneurial spirit
- Pre-Sales & Post-Sales Management
- Demonstrable communication, interpersonal and relationship management skills
- Environmental / Industry analysis
- Documentation and Strategic planning skills
- Project management skills also desirable
Work Experience:
- 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
- Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
- Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
- Experience working within a Service Provider environment on the core network architecture
- Experience working within a multi-vendor network environment – Cisco etc
- Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
- Extensive experience interacting with clients in both pre- and post-sales capacities
- Experience using data to illustrate business conclusions
- Experience working in a Service Provider environment and providing technical support to end customer solutions
- Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
Job Title: Solutions & Research Engineer
Location: Lagos
Employment Type: Full-time
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes
Purpose of the Job
- To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.
Expected Key Results:
- Corporate/FOS Incident Management;*Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
* Retail Customers: Restore service failures within 24 hours of its occurrence. - Preventive Maintenance:Identify,plan and excute nodes/segment that require preventive maintenance on the network.
- Implement an FTTH Monitoring application to improve MTTR for faults.
- Report Management:Ensure weekly support status reports are done and submitted timely for review.
Educational Qualifications
- BSc Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
- Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Functional Skills:
- Customer-centric and stakeholders management.
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills
- Good interpersonal skills with customers, vendors and members of team.
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Strong telecommunications, IP design skills, in-depth knowledge of IP Network Troubleshooting.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
- Hardworking and Tenacious.
- Performance-driven.
- Sharp analytical and logical reasoning.
- Work effectively with own initiative and minimal supervision, and also as a part of a team.
Work Experience:
- At least 3years experience within the telecoms space as a Network/Communications Engineer
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
- Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Other Requirements:
- Customer Focused
- Hardworking and Tenacious
- Action Orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Excellent troubleshooting and analysis skills
- Impeccable Customer Service and Support Skills
- Customer Focus
- Self-Development
Deadline: 31st March, 2021
How to Apply
Interested and qualified candidates should send their CV to: resumes@ipnxnigeria.net using the Job Title as subject of the email.
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