Ongoing recruitment at Lorache Consulting Limited

Job Title: Head, Retail Business (ICT & Lifestyle Distribution & Retail Supply Chain)

Location: Lagos
Employment Type: Full-time

Job Profile

• The Head of Retail Business plans and directs the operational activities of all our Retail Store across board. Develops strategies to improve customer service, drive store sales and increase profitability.
• The job holder must ensure customers’ needs are met, complaints resolved and service is quick and efficient.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability.

Duties and Responsibilities
Category Management & Product Display:

• Work with internal partners to define, develop, implement and evolve the retail experience to maximize consumer attraction and engagement with our brand within our retail stores
• Develop & produce in conjunction with marketing, promotional in-store merchandising including window displays for all seasonal campaigns and product/service launches.
• Maintain close store observation to identify and drive corrective action ensuring the pricing, promotions, assortment and placement of products are optimal.
• Develop promotion plan to boost sales of specials by implementing pricing strategy based on competitive review of market and aligned revenue goals.
• Understand the competitive retail environments and ensure our brands deliver a differentiated experience.

Strategy:

• Develop and execute the strategic vision for the product line; existing, enhanced and new technology recommendations
• Champion and lead cross-functionally to achieve the strategic initiatives
• Identify new business needs, internally and externally, as well as growth opportunities
• Define and develop associated strategic investment plans with cross-functional collaboration
• Lead coordination of ongoing market and competitive intelligence; analyze and effectively communicate market trends, customer/consumer demands and competitor strategies for product and pricing
• Provide product assortment and pricing direction for new business opportunities
• Participate in customer meetings and trade events to drive growth and keep up with product trends, channel and consumer influences, and competitive challenges
• Translates the strategic goals into Retail operational plans to achieve the required targeted growth in sales and profit
• Oversee and support the execution of identified opportunities and strategies to improve customer experience/sales in collaboration with the store officers, customer service unit, Brand / marketing unit
• Generates ideas about future Retail activities to ensure a cutting edge strategy, maintains up to date knowledge of the market place, competitors and trend.

Sales Management:

• Spearhead full responsibility for the delivery of agreed financial objective and Sales across all the Retail Outlets.
• Drive and increase sales performance of the Retail outlets.
• Establish Retail sales objectives by forecasting and developing annual sales quota for all the Stores, projecting expected sales volume and profit for existing and new products.
• Develop and implement sales plans to create a culture of accountability and to ensure a continued focus on sales performance and goal realization.

Human Resource:

• Train and coach Retail officers on the store’s KPIs, product processing, customer service, product knowledge, suggestive selling, safety and sanitation.
• Work with the HR Department to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to.
• Proactively manage and review performance and progress of team members, sets objectives and targets; works with Human Resource Dept. to develop training plans for the team.
• Participate in recruitment exercise for Retail Business manpower staffing.

Marketing:

• Work with the marketing department to develop promotional in-store merchandising including window displays for all seasonal campaigns and product/service launches to achieve the business objectives and ROI
• Expand the market reach of the business into other corporate sectors to create awareness and with the sole aim of increasing customer database and sales.
• Product Segmentation: Ensure a well displayed products segmentation and deployment across all the Retail Outlets to aid marketing visibilities.
• Professionally aid customers in making informed choice of products to purchase using superior product knowledge.

Administration:

• Foster compliance of appropriate use and timely request of all office consumables and non-consumables.
• Portray good brand image of the Retail Outlets by ensuring cleanliness at all times
• Ensure compliance on guidelines to store management from opening to closure of the Stores.
• Spot vet and all administrative expense at the store
• Ensure weekly stock count of products in the store is carried with 0% variance recorded.

Accounts / Audit Management:

• Ensure a period stock count is carried out by the Audit Department
• Ensure total compliance and adherence to Cash Management policies across all the Retail Stores
• Carry out spot checks at intervals on products and escalate where necessary.

Qualifications

• Candidates should possess a Bachelor’s degree with a minimum of 5 years work experience.

Job Title: Administrative Manager

Location: Lagos

Duties and Responsibilities
Office Management:

• Manage the provision of utilities and settlement of related bills
• Ensure provision of a conducive physical working environment (space, furniture etc.) for the company’s employees to facilitate optimal performance
• Oversee the purchase, storing and distribution of office supplies and equipment
• Ensure all office equipment, machines and tools are in good conditions at all times
• Manage the maintenance and repair of office equipment, electrical and mechanical systems such as air conditioners, lightings, generators, photocopying equipment etc.
• Oversee the sourcing and purchase of office equipment from accredited vendors
• In conjunction with IT, ensure the purchase, delivery, servicing and repairs of all IT related office equipment
• Maintain a comprehensive database of all stationery/store items, office equipment, assets etc.
• Monitor inventory reorder levels and plan/make provisions to avoid out of stock cases.

Facilities Management:

• Conduct regular assessment of facilities in all locations to determine items that are due for replacement or repair and initiate appropriate action
• Program and prioritize facilities maintenance activities to ensure achievement of specified objectives
• Ensure the management and maintenance of the company’s properties across all locations and maintain a concise inventory of all property asset
• Routinely monitor the facilities to ensure that it remains functional, safe & secure, well-maintained and ensure all faults including electrical, carpentry, civil works and plumbing system in the office are swiftly & safely resolved
• Ensure offices and the premises including the garden, lawn and lobby are clean/orderly
• Consistent and prompt evacuation of waste across all locations
• Manage janitorial service providers to ensure quality service delivery across all locations.

Fleet Management:

• Manage the sourcing, purchase, leasing, allocation and maintenance of all vehicles (including Dispatch motorcycles) in the Company
• Ensure all required registration documents are intact and available to all company vehicles
• Strictly adhere to vehicles documents revalidation/renewal schedules
• Manage, participate in training and motivating drivers to ensure they are fit, punctual and available for work at all times
• Manage relationships with all accredited garages/workshops for the servicing and repairs of Company’s vehicles.
• Ensure bills are vetted and cleared in line with SLA
• Maintain and constantly update a comprehensive database of types/location/users/purpose and condition of all Company vehicles
• Supervise the availability and allocation of vehicles and drivers to staff who need to carry out official assignment
• Oversee scheduled and routine maintenance and repairs of vehicles and manage associated costs
• Advise Management on replacement and disposal of damaged and old vehicles.

Vendor Administration:

• Determine service level agreements (SLA) with user functions/departments specifying the services to be delivered, requirements and parameters for service. Manage Service Level Agreement (SLA) with maintenance, janitorial/cleaning, security and other service providers
• Review vendor proposals as well as source for vendors/service providers for all administrative supplies and services
• Ensure vendor compliance with site HSE requirements at all times
• Evaluate and advice the business concerning service requirements and when to outsource services required by divisions or business units to external providers where internal skills do not suffice.

Inventory Management:

• Plan, administer and control budgets for contracts, equipment and supplies
• Oversee the purchase, storing and distribution of office supplies and equipment
• Maintain a comprehensive database of all store items, office equipment, assets etc.
• Plan to avoid going out of stock by ensuring stocks are replenished at reorder level.

Other Duties:

• Manage the delivery of other general administrative duties including organizing travels and logistics
• Carry out all Administrative requirements entitled to the Executive Management.

Qualifications

• Candidates should possess a Bachelor’s degree with a minimum of 5 years work experience.

Job Title: Senior Internal Auditor

Location: Lagos
Employment Type: Full-time

Job Brief

• The job holder is responsible for the Organization’s strategic risk-based internal Audit plan and managing the Internal Audit function in accordance with the Business goals & Objectives.
• Also responsible for planning and conducting operational, financial and compliance audits to evaluate the effectiveness of internal controls and organizational risk.

Duties and Responsibilities

• Oversee the audit process and make any necessary recommendations to change policies, implement new systems and ensure strict compliance.
• Execute Internal Auditing process within the company activities.
• Provide audit report and make recommendations where necessary
• Maintain a report systems.
• Develop audit program to implement and review existing audit program to meet new established structures in the company.
• Suggests action to correct system or process weaknesses and lack of internal control.
• Check efficiency and knowledge of procedures’ in the company’s service delivery and activities.
• Design and implement control mechanisms across the business.
• Monitor compliance/adherence to company’s policy and assists in evaluation of system’s control.
• Detect and Prevent fraud with the sole aim of safeguarding the company’s assets.
• Identifies internal control gaps in business procedures, processes or systems and initiates appropriate remedial action.

Core Internal Audit Functions
Audit duties cut across the following units:

Accounts & Finance Department:

• Conduct check and verification of payable and receivable accounts to ensure improving/complying with established policies and procedures
• Conduct prepayment audit review of payment vouchers and supporting documents
• Conduct post-payment audit on bank/cash operations and verify payments to third parties
• Participate in audit follow up review, special audits, loss and fraud investigations
• Support Account in the following arrears:
• Review of Management Account/Company’s Annual Report
• Review Annual Budget
• Bank Reconciliations
• Ensure compliance to relevant tax laws (local & international) and professional standards (books of account and financial statements)

Inventory / Operations:

• Support in providing quality control checks on products
• Accurate documentation of stock and inventory
• Systematic and thorough details to vetting of supply invoices.
• Effect Weekly/Monthly/Quarterly/Yearly Product and Sales Audit as applicable.
• Prepares audit report (weekly/monthly/quarterly/Yearly) for management.

Internal Control Functions:

• Actual inventory audit of branches, stores and warehouses. Submit reports monthly
• Stocktaking across all branches
• Do audit trail of all transactions on ERP BUSY and make necessary reports
• Checking to ensure products are properly priced to avoid revenue leakages (random checking of sales orders and other relevant documents)
• Weekly reconciliation of products/ inventory across all the branches
• Providing a positive control environment
• Identifying potential risk areas
• Implementing timely corrective actions.

Non-Essential Functions:

• Perform other duties and special projects as assigned by Executive Management.

Experience and Education

• Bachelor’s degree in Accounting or Finance or other closely related field.
• Certified Internal Audit (CIA) or Certified Public Accountant (CPA) required
• 10-12 years’ experience in Auditing or Accounting; 7 years in a Management role.

Knowledge and Skills:

• Knowledge of Generally Accepted Auditing Standards
• Knowledge of Accounting and Finance Principles and Practices
• Knowledge of a variety of reporting procedures, regulations and law
• Planning and Time Management
• Effective Communication and Leadership skills
• Critical Thinking and Analysis
• Tenacity and Ethics.

Job Title: Category Manager (ICT & Lifestyle Distribution & Retail Supply Chain)

Location: Lagos
Employment Type: Full-time

Job Brief

• This job entails planning, coordinating, implementing and overseeing the strategies to boost business performance, across the Phones and Mobile Accessory category.
• The key role is to develop category strategies, in line with the organizational Product strategy chart, while monitoring its implementation, and ensuring category growth and profitability.

Duties and Responsibilities

• Develop a phones and mobile accessory category strategy, (broken down into achievable quarterly, monthly and weekly timelines), in line with the organizational Product strategy chart.
• Liaise with the Sales Lead to propose and evaluate category-centric sales and advertising activities, across Offline and Online sales channels.
• Monitor category-specific business performance, traffic and user trends to generate actionable category assortment insights.
• Conduct market surveys to provide customer-focused insights, to help advise category assortment strategy for wholesale, retail and E-Commerce platforms, using consumer demand signals, external data, pattern recognition and industry expertise.
• Catalyze cross functional teams (marketing, sales and operations) to act on these insights and deliver business impact.
• Propose new assortment additions, pricing, promotions and exclusivity to deliver a best in class category assortment.
• Create category-specific assortment plan for key seasonal moments and drive implementation with the marketing, inventory and sales team.
• Facilitate partnerships, onboarding and upscaling new merchants by providing seller & category-specific insights. Own relationship with existent onboarded sellers and Key Accounts.
• Create exit strategies for products that are not successful in the market, while monitoring inventory ageing and replenishment patterns
• Leverage syndicated POS, Ecommerce and retail data to develop deep understanding of the quickly moving and evolving category dynamics. Interpret data to deliver objective category insights, analysis, and thoughts that offers disruptive category growing opportunities.
• Have a comprehensive understanding of category landscape to help identify and drive strategic sales opportunities and customer growth objectives
• Advice merchandising team on offers for B2B and B2C integrated marketing campaigns with the aim of acquiring and retaining customers.
• Be responsible for category-specific consumer experience. Partner with operations team to translate customer insights into strategies which drive performance.
• Leading category management projects to optimize ranges and related merchandising.
• Manage a comprehensive portfolio of Phones & accessory category brands and OEM’s; while developing appropriate strategies to ensure profitable partnerships, product sourcing and profitability for the category.

Qualifications and Experience

• BA in Buisness Administration, marketing or similar relevant field degree in business administration
• 5-7 years’ work related experience as a Category Manager.

Skills & Expertise:

• Familiarity with sourcing and vendor management
• Expertise in category management
• In-depth knowledge of marketing and sales operations and processes
• Analytical and critical thinker
• A knack for negotiation and networking
• Working experience with ERP software
• Ability to gather and analyze data and to work with figures
• Solid judgment with ability to make good decisions
• Strong leadership capabilities.

Job Title: IT Business Manager

Location: Lagos
Employment Type: Full-time
Level: Seniority Level
Industry: ICT Technology
Job Functions: Information Technology

Job Profile

• The job holder will be responsible for managing the overall ICT Infrastructure and hardware systems. Implements ICT strategies by managing the Team members, researching and implementing technological strategic solutions.
• Provide 1st level support, strategic administrative and operational oversight to ensure optimal service delivery to the Organization.

Job Descriptions

• Lead the IT Department in operational and strategic planning and budgeting, including fostering innovation, planning projects, organization, and resource allocations.
• Diagnose and ascertain technology requirements; make recommendations for the improvement and growth of the IT infrastructure and systems.
• Direct research and other analysis to support IT planning; direct research on potential technology solutions
• Develop business cases and undertake cost-benefit analyses to justify or support IT spending and initiatives.
• Evaluate and propose technological solutions relevant to the business; ensure that technologies deployed and enhancements to infrastructure and business applications align with business goals and objectives.
• Provide expert advice on relevant technology tools and best practices.
• Provide suggestions for enhancing IT value and performance.
• Negotiate, administer and manage vendors and consultant contracts and service agreements within conjunction with procurement and other relevant business units
• Manage vendors and service providers, and ensure all products and services are delivered according to agreements and specifications.
• Develop and implement all robust IT policies and procedures; ensure organization-wide adherence to established policies and procedures.
• Identify, assess and manage information technology risks; ensure the security of data, information, and systems
• Ensure no less than satisfactory audits.
• Manage all aspects of the IT Department including the budget, financial purchasing, budgeting, and budget review.
• Manage the delivery or provision of a complete range of Information Technology Services covering networks, telecommunications, systems and devices, ERP, etc.

Qualifications and Experience

• A Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering or related Technology/ Science disciplines.
• An additional postgraduate degree will be an added advantage (Ph.D., MBA, MSC, etc.)
• Minimum 7 – 10 years working experience post-degree working experience in an enterprises or ICT service company, with at least 3 years of managing a Team or Unit.

Skills Requirements:

• Good managerial and organizational skills Supplier/Vendor relationship management
• A need for accuracy, logic and an ability to communicate complex ideas to others.
• Thorough knowledge of network/systems design, analysis, productivity tools and operating systems
• Deep skills in project planning, change management and time management skills.
• Good and flexible communication, interpersonal and influencing skills.
• Ability to work under pressure and to tight deadlines.
• Conversant with several best practice frameworks and ISO standards.

Job Title: HR Operations Officer

Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for an HR Operations Officer who will be responsible to provide support to the HR Team administratively and you’ll contribute to making the company a better place to work.
• If you are passionate about HR and highly efficient, here is a chance for you. We expect you to have knowledge of various HR functions. We want to see a committed and approachable individual and be impressed with your character and skills.
• The goal will be to provide ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements.

Responsibilities

• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Maintain and update employee records (attendance, employee information database etc.) according to policy and business requirements.
• Review employment and working conditions to ensure legal compliance
• Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business.

Qualifications and Experience

• BS degree in Administration or any related field
• At least 4 years’ work related experience and a solid experience in Human Resource Management.

Requirements:

• Provide support to the HR Team on boarding of new staff to the Organization.
• Follow up with staff on all pending issues and provide guidance where required
• Ensure an effective communication system within the business is achieved
• Provide an administrative system of effective compliance and procedure
• Collaborate with Team Leads to ensure staff issues are resolved administratively
• Provide support for HR priority projects with any administrative activity.

Skills & Expertise:

• Knowledge of various HR functions
• Strong ethics and reliability
• Excellent IT skills, including Microsoft Office and database systems
• Confident, organized and ability to make decisions
• Understanding of labor laws and procedures.