Vacancies at GreyWolf Empire

GreyWolf Empire is a registered company with over five years of experience in digital marketing, entertainment, web solution, and logistics.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Kano
Employment Type: Full-time

Job Description
Candidates must be able to:

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.

Requirements

• Candidates should possess a Bachelor’s degree / OND / HND qualification.
• Proven experience as a Sales Executive or relevant role
• Candidate MUST reside in KANO
• Thorough understanding of marketing and negotiating techniques.
• Fast learner and passion for sales.

Job Title: Customer Service Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements

• Candidates should possess a Bachelor’s degree / NCE / HND qualification.
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Deadline: 20th March, 2021.

Method of Application
Interested and qualified candidates should send their CV to: Hrgreywolfempire01@gmail.com using “Customer Service Manager (Lekki) ” as the subject of the email.