Phase3 Telecom is an aerial fiber-optic network infrastructure provider, providing connectivity, network management and data storage services to wholesale, enterprise and retail customers across West Africa.
We are recruiting to fill the position below:
Job Title: Head, Broadband Solutions
Location: Abuja (FCT)
Department: Broadband Solutions
Job Role Summary
- This role is responsible for the management of Phase3 Telecom’s IP/MPLS network infrastructure, resources, processes and people within the Broadband Solutions team.
- S/he will be the custodian of all routers, switches, servers and other devices used in providing broadband internet, VPN, Voice and other data services on Phase3’s IP network.
- S/he will lead in the designing and planning for maximum uptime including the DNS servers, email and IT infrastructure.
- The head of BBS will maintain Phase3’s IP addressing resources including the membership with AFRINIC and other internet-peering partners;
- S/he will also provide level-3 support for all incidents towards timely resolution, leading the team in the daily monitoring and handling of service escalations.
- He will work with relevant units in the business to ensure customer satisfaction matches and enhances the service brand.
Qualifications
Educational Qualification:
- First Degree in Engineering or its related fields e.g. Electrical, Telecoms, Computer Science
- Professional certification from an accredited professional body; CCNP/HCIP or the equivalent is crucial
- Masters degree in a related field and or an MBA is an advantage.
Work Experience:
- Minimum of 8 years experience, 6 years in the telecoms sector, with 4 years at senior management level of large, multi-function and multi-funded organizations.
- Strong experience managing large networks with multiple vendors, diverse equipment and scenarios.
- Experience in data communication network projects.
- Experience in leading, mentoring and generating results from diverse and multi-skilled teams.
- Experience in managing pre-sales engagement in a fast-paced environment will be an added advantage; customer-facing role, capturing requirements and providing solutions to customers and prospects.
- Server deployment and management
- Level 2 & 3 service support
- Knowledge of and experience in deploying:
- IP/TCP solutions
- Routing protocols – BGP, EIGRP, OSPF, IS-IS
- Fiber Optics, Microwave communication
- LAN Switching and management– VLAN, STP, access lists
- WAN – MPLS/VPN, VPLS, MP-BGP, LDP, L2TP
- DNS, DHCP solutions
- Robust Wi-Fi requirements.
Technical Competence:
- Experience in handling Cisco iOS and Huawei VRP
- IP equipment deployment and management
- Strong experience in the installation, maintenance, configuring and troubleshooting of IP equipment such as Huawei and Cisco core routers & switches;
- Management and monitoring of all network elements using monitoring platforms
- Prompt diagnostic and repair of faulty network equipment in different remote POPs locations by liaising with the field engineers.
- Management of IPv4/IPv6 resources and bandwidth allocation for optimal performance
- Network design, planning, administration and maintenance
- Network troubleshooting and resolution of IP/MPLS/WAN/LAN connectivity issues
- Troubleshooting of connectivity on entire the network (BGP, OSPF, EIGRP)
Knowledge transfer to other Team Members:
- Masterful deployment of LAN, MAN solutions; CPEs; router, switches, access points and controllers
- IP traffic engineering & QoS
- Active Directory and Microsoft Exchange
- Cloud services and platforms especially Azure and Google Services.
Key Skills and Attributes:
- Excellent leadership skills
- Strong team player
- Mature, credible and able to maintain a high level of confidentiality as regards all aspects of Company related business
- Result- oriented, self-driven with a clear focus on provision of excellent services
- Ability to embrace and drive change with the skills to generate team ownership.
- Excellent communications skills, both written and oral, including management report writing skills
- Strong influencing and negotiating skill
- Reliable, tolerant and an emphatic communicator
- Excellent presentation skills and able to organize meetings
- Customer service mindset
- Integrity and honesty
- Futuristic and conversant with emerging global technologies.
Deadline: 31st May, 2021.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: apply@phase3telecom.com using the Job Title as the subject of the email.
Leave a Reply