United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Value Assurance Officer
Location: Nigeria
Job Objective(s)
- Handles all IT requests and negotiations
- Sourcing of vendors for all IT Procurements
- Market intelligence for all IT related services or products
- Sending out RFPs including review of tenders and negotiation reports
- Drafting of negotiation reports
- Providing technical or subject matter advice to Head of Value Assurance or Head Admin, or Group Head, Corporate Services.
- Evaluation of IT services received by the Bank
Minimum Education Qualifications
- First degree in either Computer Science or any other profession
- Certifications in any relevant area in Information Technology
- Extensive experience and exposure in IT related matters (7 to 15 years)
Skills required:
- General knowledge of Information Technology
- Knowledge about basic banking solutions and licenses,
- Knowledge and skills on basic banking Annual Technical Supports,
- Knowledge and skills on basic IT solutions used by banks e.g Oracle, IBM. Microsoft, Finacle, etc
- Knowledge of OEMs providing basic services to banks
- Possess network or contact details of IT Service providers both OEMs and local service providers
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Support Officer
Location: Nigeria
Job Objective(s)
- Resolve service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Monitor requests and complaints lodged against Corporate Services on the GRP to ensure all requests/complaints are resolved within stipulated TAT
- Recommend potential services by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Read from scripts
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media.
Minimum Education Qualifications
- First Degree in a relevant discipline from a recognized university
- Master’s Degree or a professional qualification will be an advantage
Previous Work Experience Requirements:
- Minimum of 1 year experience.
Skills Required:
- Communication
- Teamwork
- Customer Service
- Conflict Resolution
- Judgment & decision making.
- Complex Problem Solving.
- Excel & PowerPoint Presentation skill.
Knowledge:
- Proven customer support experience
- Knowledge of functions of different roles within Corporate Services
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Member, Efficiency Measurement & Management Report
Location: Nigeria
Job Objective(s)
- Routine Cost Reduction and Process Optimization
- Management Reporting
- Service Monitoring/Improvement
Minimum Education Qualifications
- First Degree in any field
- Master’s Degree or a professional qualification will be an advantage
Previous Work Experience Requirements:
- Minimum of 5 years’ experience
Skills Required:
- Communication
- Advanced Excel and Power Point Presentation skill
- Teamwork
- Time management
- Attention to detail
- Judgment & decision making
- Complex Problem Solving
- Monitoring
- Numerical & analytical.
Knowledge:
- Knowledge of Budgeting
- Knowledge of Financial analysis
- Knowledge of Enterprise Resource Planning Solutions
- Knowledge of Supplier Relationship Management
- Knowledge of Financial planning
- Knowledge of Procurement Technology
- Knowledge of Quality Assurance management
- Knowledge of Project management procedures
- Knowledge of Service Level Agreement formulation and execution, contracts and Awards
- Knowledge of legal aspects of procurement (Contracting).
How to Apply
Interested and qualified candidates should:
Click here to apply online
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