Tpinnae Hospitality Concept (THIS) represents a move towards the fusing of the diverse cultures in African Hospitality, the growing Hospitality Business and the vastly untapped and phenomenally rich African Art & Culture. With a decade-long experience in hospitality, we have built a close tie with Hospitality and Tourism based projects in the region along with African Hospitality Concepts.
In partnership with regional stakeholders, we arecommitted to playing a leading role in the development of the Hotel and Tourism businesses within the region. Distinguishable as a “down to earth & realistic” Hospitality Consultancy Group, Tpinnae (THIS) Hospitality thrives on passing on Expert Consultancy, Standard Hotel Procedures Training, On the Floor Supervision and Measurable Deliverables every step of the way.
With the goal to positively impact on Quality Hospitality Services, Tpinnae Hospitality is constantly priming itself to be a leader in the development, launching and operational effectiveness of mid-range properties (50 – 150 rooms).
We are recruiting to fill the position below:
Job Title: Guest Service Agent (GSA)
Location: Oyo
Employment Type: Full Time
Duties and Responsibilities
- Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. Organize and maintain files and records; update when necessary.
- Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
- Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files.
- Oversee the office budget.
Requirements
- High School Diploma or relevant qualification.
- A minimum of 2 years proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organizational and multi-tasking abilities.
- Strong knowledge of MS Office programs.
Job Title: Room Steward
Location: Oyo
Employment Type: Full Time
Key Responsibilities
- To be responsible for the linen and equipment supplied for his or her use
- To ensure the hygiene and safety of the hotel bedrooms
- To monitor room maintenance
- To ensure that guests receive high quality service
- To ensure that the brand standards are applied.
KPIs (Key Performance Indices):
- Attention to detail: working carefully within the minimum time
- Team working
- The ability to take the initiative
- Good physical resilience
- Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures
- Discretion: not disturbing guests.
Minimum Requirements
Education:
- OND (Ordinary National Diploma).
Experience:
- Minimum of 2 years in similar post.
- Significant experience as a Housekeeper
- Fluency in a second language would be an advantage.
Personal Qualities Required by the Job:
- Innovation
- Compliance: adheres strictly to organisational/sector policies and procedures. Seeks approval from the correct authority for changes.
- Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
- Acceptability: personal style not abrasive to colleagues or customers.
- Planning and organising: ability to establish efficient and appropriate course of action for self and team; strong organisational skills.
- Work standards: Setting of high goals or standards of performance for self, subordinates, others and organisation. Dissatisfied with average performance.
- Practical learning: ability to assimilate and apply new job-related information.
- Detail Handling: tolerance for and ability to pay attention to and handle the details and paperwork associated with the job.
- Energy: ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive stamina.
- Career ambition: desire to advance to higher job levels; active efforts toward self-development for advancement. Frontier/career minded.
- Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
- Punctuality, attendance and reliability.
Job Title: House Keeping Supervisor
Location: Oyo
Employment Type: Full Time
Key Responsibilities
Key objectives of the job include but are not limited to the following:
- To oversee the housekeeping operations covering the laundry, gardening, fumigation and all outside-of-the-hotel public areas
- To provide housekeeping services for the Academy and Annex and any functions being held therein
- Conduct pre-service briefing meeting with and distribute assignments outside public area and laundry hands daily
- Handle guest laundry questions, complaints and reasonable requests
- To recruit, select, train and develop housekeeping staff as per hotel requirement
- Co-ordinate the practical training of students from the Group’s hospitality academy
- To manage laundry and out of house cleaning & maintenance expenses via cost control processes, controlling departmental purchases, pilferage and other losses while ensuring consistent service quality
- To manage and control all laundry equipment, linen and uniforms
- To timeously report and follow up any repair work with the Facilities department to ensure smooth flow of repair work
- Relieve Front Office staff where necessary.
Key Accountabilities
- Ensuring all guest rooms are immaculate and ready for arrivals
- Ensuring all common areas are hazard free and welcoming to the guest at all times
- Ensure a high level of customer service within the department at all times
- Ensure housekeeping staff are well trained on proper cleaning procedures, health, safety and security, customer care and personal grooming & etiquette, among other things.
Person Specification
Education & Training:
- A certificate or other professional qualification in Housekeeping
- Computer trained / literate with Excel, MS Word abilities.
Experience
- A minimum of 1 year as a bedroom attendant.
Skills:
- Strong communication and negotiation skills
- Strong leadership skills
- Keen eye for detail, follow up, courtesy and co-operativeness
- Strong knowledge of housekeeping ethics, proper cleaning techniques and proper use and care of chemicals and equipment
- Excellent personal grooming standards
- Good planning and analysis skills
- Good time management skills
- Ability to work hard and long hours
- Ability to speak, read and write effectively in English.
Job Title: Doorman / Porter
Location: Oyo
Employment Type: Full-time
Key Responsibilities
- Effective response to Guest inquiries or requests
- Luggage Ferry
- Open Door, Greet, Direct and Assist guests
- Run Errands
- Umbrella service during rainy season
- Shoe-shine service
- Organise VIP – services
KPIs (Key Performance Indices):
- Quality Guest Service
- Personal Appearance
- Emergency Situations
- Information and enquiry
- Recycling procedures
- Physical and Mental Strength
- Colloquial Diction
- Multi-lingual
- First-Aid
- Restraining Technique
Minimum Requirements
- Education: OND( Ordinary National Diploma)
- Experience: Minimum 1 year in similar post.
- IT Tools:
Highly proficient in the use of the following:- Telephone systems
Personal Qualities Required by the Job:
- Innovation: Ability to create and recreate ambiance that is constantly inviting to the Guest.
- Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
- Acceptability: personal style not abrasive to colleagues or customers.
- Work standards: Setting of high goals or standards of performance for self. Dissatisfied with average performance.
- Practical learning: ability to assimilate and apply new job-related information.
- Energy: ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive stamina.
- Career ambition: desire to advance to higher job levels; active efforts toward self-development for advancement. Frontier/career minded.
- Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
- Punctuality, attendance and reliability
Job Title: Food & Beverage Supervisor
Location: Oyo
Employment Type: Full-time
Key Responsibilities
- Key objectives of the job include but are not limited to the following:
- To co-ordinate the Culinary Arts training programs’ quality & content for the hotel
- To manage service for external events organized at the Academy according to the highest international standards
- Oversee the management of restaurants, bars, catering and banquet operations while delegating to Outlet Managers accountability of their own outlets
- Communicate regularly with food and beverage staff and conduct effective staff briefings
- Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals
- Establish systems which monitor the achievement of departmental goals and ensure compliance with business operations and hospitality laws
- Development of new products and services, being aware of trends and propose ideas to build the range and quality of F&B
- Develop and monitor the implementation of purchasing procedures
- Manage the delivery of high quality service to guests and evaluate levels of guest satisfaction with a focus on continuous improvement
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short and long term Functional goals
- Provide effective leadership to the F&B teams to ensure targets are met and exceeded both for the hotel and for their own career progression
- Co-ordinating and supervising the preparation, presentation and service of food and drinks to ensure the highest quality at all times
- Supervise and co-ordinate pricing and preparation of menus, beverage and wine lists.
Person Specification
Education & Training:
- A Diploma or other professional qualification in Food & Beverage Service
- Working knowledge of Restaurant PMS
- Computer trained/literate with Excel, MS Word abilities
Experience:
- A minimum of 4 years working experience in the hospitality industry covering diverse, themed restaurants, bars and night clubs, preferably with global brands
- A minimum of 3 years Food & Beverage Manager experience, or 3 years Food & Beverage training experience at a reputable hospitality academy
Personal Attributes:
- Entrepreneur with capability to deliver profit, control costs and build customer loyalty
- Excellent negotiation skills
- Strong organizer
- Creative and artistic
- Exceptional leader with training and development skills
Job Title: Front Office Supervisor
Location: Oyo
Employment Type: Full-time
Key Responsibilities
Key objectives of the job include but are not limited to the following:
- Oversee and manage the entire Front Office Operations for the hotel while delegating to Outlet supervisorsaccountability of their own outlets
- Co-ordinating the Academy’s Front Office programs’ quality & content for learning efficiency optimization
- Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members, known repeat guests and other VIPs receive special attention and recognition
- Promote inter-department relationships to ensure seamless customer service
- Schedule and regularly conducts routine inspections of areas under his / her control
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Interpret computer reports and compile statistics for Front Office and provide reports relating to rooms activity, costs and revenues.
- Continually check the accuracy of room count
- Conduct comprehensive monthly departmental meetings to include a review procedures and events which warrant special handling and detailed information
- Communicate to the General Manager all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
- To review work schedule for Front Office Sectional Managers and other employees, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- To supervise allocation of rooms for VIP arrivals and the ordering of amenities in conjunction with the Guest Relations Managers
- To develop and implement programs to further improve and enhance levels of service and guest care within the Front Office departments
- Building & maintenance of relationships with industry key stakeholders in the Front Office area to ensure relevance & visibility of the Academy.
Person Specification
Education & Training:
- A Diploma or other professional qualification in Front Office / Hospitality
- Working knowledge of any Property Management Software
- Computer trained/literate with Excel, MS Word abilities.
Experience:
- A minimum of 4 years working experience in the hospitality industry, preferably with global brands.
Personal Attributes:
- Excellent interpersonal, verbal & written communication skills coupled with strong presentation skills
- Strong leadership skills
- Strong organizational skills with good time management ability.
Salary
N30,000 – N60,000 Monthly.
Job Title: Operations / General Manager
Location: Oyo
Key Responsibilities
Key objectives of the job include but are not limited to the following:
- To develop, implement and monitor operational plans and departmental strategies
- To drive staff training and development to ensure staff are equipped to effectively carry out job functions
- To prepare reports, annual budgets, plan and implement systems to ensure financial targets are met and to monitor their smooth implementation
- To maximize revenue and maintain a tight hold on costs
- To develop, manage and foster positive relationships with current and prospective hotel and leisure clients and other value-adding relationship
- To ensure hotel facilities, amenities and infrastructure are maintained in pristine condition and good working order.
Requirements
Education & Training:
- Degree in Hotel Administration or Business Admin or any relevant Social Science
- And/or a combination of a professional hospitality certification in hotel management coupled with experience
Experience:
- At least 4 – 6 years general management experience in the hospitality industry with global hotel brands experience preferred
- A strong F&B background would be an added advantage
Skills, Knowledge & Abilities:
- A charismatic, results-oriented leader who thinks outside the box
- High energy levels with a positive attitude
- A strong motivator
- Strong communication and presentation skills
- Strong interpersonal skills, with abilities to train, coach, mentor, motivate and have a good rapport with all.
Deadline: 28th May, 2021.
Method of Application
How to Apply
Interested and qualified candidates should send their CV to: lemasikhoteloyo@gmail.com and copy tpinnaehospitality.info@gmail.com using the Job Title as the subject of the mail.
Leave a Reply