Career Opportunities at Maersk Line

Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.

We are recruiting to fill the position below:

Job Title: Customer Experience Agent

Ref.: MA-273437
Location: Lagos
Category: Customer Service

Job Description

• Maersk Nigeria is currently looking to hire a Customer Experience Agent to join our team in Lagos.

He/she will be responsible to:

• Ensures that all import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements
• Reports daily movements, service failure issues and other challenges to Team Lead
• Provide proactive support to own customers across all the service channels
• Coordinate inland delivery processes
• Ensure that as a company Maersk always abides by the statutory requirements.
• Maintains data integrity through accurate inputs/updates to all related systems
• Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach
• Identify and provide advocacy for methods and measures to drive inland , positioning and storage costs down
• Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.

Key Responsibilities
Daily Operations:

• The main responsibility of the position is to ensure a smooth operation / service delivery of all shipments
• Ensure that customers are daily updated on the status of their cargo.
• Follow local Customer Experience procedures which are in line with global SOP.
• Daily TrakIT Updates to ensure we have a record of the shipment status
• Use designated systems as the daily tools.
• Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs. Communicate non-conformance of service and data quality.
• Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.
• Receipt of Shipping instructions coordinate booking with documentation
• Coordinate the positioning of trucks for loading and dispatch of loaded and well sealed trucks to Mombasa with full documentation.
• Coordinate processing of CHB for both Exports and Imports either with Vendor or Internally.
• Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.
• Ensure that customer service is of the highest standard

Cost Leadership and Transparency:

• Reach the best optimized operation for maximum cost saving.
• Liaise with Sales and CX to ensure all costs are correctly captured and recovered from Customer

Process Optimization:

• Identify and report potential risks and issues while implementing global delivery SOP

Customer Satisfaction:

• Maintain daily operation communication with internal and external customers, including order validation and acceptance.
• Meet customer’s satisfaction per customer service’s instruction

Problem Solving:

• Ensure all queries related to delivery from internal and external parties are attended quickly and properly.
• Respond to all enquiries via email, letter or telephone in a timely manner no later than 24 hours after receipt.
• Be punctual to work and all business appointments.
• Ensure that the Maersk Line vision and core values guide you.
• Make suggestions for improvements in all matters within your area of responsibility

Teamwork:

• Actively take part in the process of understanding the interaction and cooperation between all sections and departments, and personally use this knowledge to contribute to smooth daily tasks

Additional duties:

• Daily work order dispatch statistics.
• Timely report system error or other problems and take record.

We are Looking For

• International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
• Microsoft Package (Word, Excel, Power Point, Access).
• Fluent English. Writing/Speaking.

We Offer

• At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.
• We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.
• This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
  • Results orientation
  • Improved commercial and leadership capabilities
  • Interaction within broader Area for best practice sharing
  • Creating network within the global organization
  • Understand market and customer drivers
  • Improve understanding of how best to generate profit for Maersk
• Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the Maersk Nigeria organization.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Archiving Officer

Ref.: MA-273375
Location: Lagos
Category: Administration / Facility Management

Job Description

• Maersk is currently looking to hire a Archiving Officer to join our Team in Lagos.
• He/she will be responsible to plan and organize systems and procedures for the safekeeping of records and historically valuable documents.
• The holder of the position will manage and maintain collections of all types of documents and help to make them more accessible and available to a wide range of users.
• These users range from customer service, finance controllers and other APMM staff to external auditors or legal advisors.
• Manage our insurance portfolio.

Key Responsibilities

• Provides reference services to internal and external audiences by providing access, interpreting finding aids, giving instruction on the proper handling of materials and providing knowledge of the records relevant to the individual researchers needs. May respond in person, by phone, email or other tools (communicator).
• Supports in the inventories of active and inactive record storage areas and coordinates scheduling of records disposition; recommends active and inactive records storage periods.
• Assists in preserving records by identifying endangered materials and level of conservation work needed; provides basic repair and preventive preservation for paper records.
• Maintains archival collections management information, including up-to-date shelf list inventory and transfer records.
• Maintains data in a database (to be developed), utilizing data for production of electronic finding aids.
• Assists in researching, developing and implementing long and short-range goals for the archives and records center, in coordination with the different internal departments (customer service/ finance/ Admin…).
• Supports in recommending and assists with implementation of records storage and indexing solutions; may develop databases and information access systems, as time allows.
• Requires judgment and initiative in planning, organizing, directing and performing the work of assigned areas of responsibility.

Insurance:

• Responsible for ensuring adequate insurance cover, insurance policy monitoring, premium calculation /processing (for payment) and handling insurance claims.
• Relationship management with the Company’s insurance

Licenses and Tenancies:

• Ensure that Business Licenses, Maersk offices, and Maersk residential tenancies are all renewed as at when due.
• Performs other related work as required e.g. Corporate affairs related roles etc.

We are Looking For

• Bachelor Degree
• 4+ Years of experience with Digital / Physical archiving process.
• Experience with Insurance, Licenses and Tenancies Control.

Attitude for Excellence:

• Follow up and demonstrate a proactive approach to problem solving and a responsiveness which demonstrates a commitment to getting to the root of any problem.

Communication & Building Relationships:

• Ensure that all relevant information is communicated to the various stakeholders within the organization in a timely and professional manner.

Performance Driven:

• Seek feedback on performance to learn from past experiences, working together as a team to ensure all members reach their full potential.

Business Focus:

• Take responsibility for understanding the wider business goals and seek to understand own role in achieving of them.

Customer Focus:

• Ensure the customer feels valued and listened to.

Essential Skills:

• Result Oriented.
• Written and verbal communication skills.
• Solutions mindset.
• Attention to detail.
• High degree of initiative, a self-starter.
• Comfortable building relationships.
• Being firm without creating undue conflict.

We Offer

• At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world.
• We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers.
• This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:
  • Results orientation
  • Improved commercial and leadership capabilities.
  • Interaction within broader Area for best practice sharing.
  • Creating network within the global organization
  • Understand market and customer drivers.
  • Improve understanding of how best to generate profit for Maersk
• Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk’s leadership position and contributing to the continuous success of the Maersk Nigeria organization

How to Apply
Interested and qualified candidates should:
Click here to apply online