Ascentech Services Limited – Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:
Job Title: Spare-Part Warehouse Supervisor
Location: Lagos
Employment Type: Full-time
Job Description
- On time part dispatch for the branches
- Coordination with Logistics for dispatch of the spares parts along with communication
- Responsible for Stock Accuracy & Auditing at the warehouse, Physical vs. System matching
- Responsible for Stock Counting and labelling activity on monthly basis
- Coordinate with Supervisors for GRN for new spare parts from suppliers and local vendors
- Responsible for monitoring of Used parts return from branches, Issued Vs Defectives
- Responsible for failure report preparation & sharing to National Service Manager (Compressor/ Panel / PCB/ Batteries etc.)
- Responsible for creation of parts matrix with alternatives and sharing it to branches regularly
- Responsible for safety stock preparation based on failure/ consumption for all the branches
- Part costing into ERP for new spare parts
- New Part coding formulation and uploading into ORION
- Responsible for sharing of Goods Received tracking sheet across branches
- Responsible for KPI monitoring and achieving
- Manages recruiting, staffing, training and employee development activities
- Responsible for Auction / Scrapping of defective & non usable items at central warehouse
- Responsible for reducing the inventory level of non-moving items
- CRM Operation updating
Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience into Spare Parts Management.
Job Title: Service Engineer / Service Frenchise
Location: Lagos
Employment Type: Full-time
Job Description
- Prompt Assessment of allocated jobs
- Troubleshooting of PCBs on micro level and Product Repair
- On time part requirements for pending jobs
- Completion of jobs as per TAT
- Customer feedback form collection
- Maintaining proper tool kit
- Reconciliation of fresh / defective spare parts with Part Officer on weekly basis
- Zero Repeat Failure
- Job Completion Report to Supervisor
- Daily working report updating
- Preparation of part failure report & sharing to service manager
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating
Requirements
- Technical Course in Electronics / Electrical / Mechanical product repair
- Minimum of 3 years of experience into Field / Workshop repair and computer operation well known specially in MS office.
Job Title: Call Center Supervisor
Location: Lagos
Employment Type: Full-time
Job Description
- Oversee the daily activities in call center & daily report compilation
- Complaint registration and feedback checking
- DWR checking on hourly basis
- Feedback on pending jobs / escalations
- Quotation for Out Warranty
- Happy Calling activity
- Job status report sharing to all the coordinators on daily basis
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating
- Training new recruit.
Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience into call center Management Management with Appliances Background.
Job Title: Front Desk Executive / Customer Care / Call Center Staff
Location: Lagos
Employment Type: Full-time
Job Description
- Attend Customers from all the channels
- Job Card creation / compliant creations
- DWR checking on hourly basis
- Out Warranty Income Report
- Quotation for Out Warranty
- Feedback to Supervisor on pending jobs / escalations
- Happy Calling activity
- Part Requisitions and status checking
- Reception / call center Hygiene
- Job status report sharing to Service Supervisor on daily basis
- Coordination with Accounts team for Out Warranty repairs
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating.
Job Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience into Front Desk Management.
Job Title: Spare Parts Officer
Location: Lagos
Employment Type: Full-time
Job Description
- Responsible of processing DO /Inter branch / Part Requisition / Local Purchase Request
- Closing of jobs into CRM
- Responsible for Spare Parts GRN into ERP
- Responsible for Parts Allocation to technicians and consumption posting into ERP
- Responsible for 100% stock accuracy at SVC
- Responsible for Monthly / Quarterly stock counting & labelling at the SVC
- Responsible for weekly return of defective used parts to Central Warehouse
- Responsible for Monthly Audit of Tool kit of technicians
- Responsible for maintaining Uniform distribution record of technicians
- Responsible for sharing part failure report / gas consumption report to Supervisor /NSM for approval
- Reconciliation of fresh & defective spare parts with technician on weekly basis
- Preparing monthly used part report and sharing with Supervisor / NSM
- Coordination with other branches for parts if required including SF
- CRM Operation updating
Job Requirements
- Bachelor’s degree
- Minimum of 5 years experience into Spare Parts Management
Job Title: Service Centre Supervisor / Service Coordinator
Location: Lagos
Employment Type: Full-time
Job Description
- Oversee daily operational activities on job pendency and reduction of the branch
- Allocation of Jobs to the technician & monitoring
- Review on Daily Working Report with team and taking corrective measures
- Coordination with Parts officer for raising the parts orders & tracking
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
- Ensure Quality Service Delivery with minimum Repeat Repair
- Reduction of customer escalations
- Daily Monitoring of technician productivity
- Weekly Budget preparation for Service operations & approval from Service Manager
- Preparation of part failure report & sharing to service manager
- Responsible for checking local repair possibilities for PNA cases , sharing the repair quotations to service manager for approval
- Ensuring adequate spares availability at the SVCs ( Safety Stock planning & execution)
- Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
- Responsible for monitoring & completion of AMCs ( Annual Maintenance Contract )
- Responsible for improving Service Centre Hygiene & compliance to Service Standards (Job cards, Process, Policies etc.)
- Review of service center staff and taking corrective measures
- Participating in Monthly / Quarterly Spare Parts Counting & Labelling Activity
- Ensuring service cost reduction through proper inventory control method
- Responsible for Technician Skill monitoring & Productivity improvement
- Responsible for arranging training to front, backend & field force team
- Ensure compliance to service standards
- Responsible for defective stock recovery
- Responsible for Trade Satisfaction by resolving pending complaints
- Retail visit for service feedback & working on improvement areas for channel delight
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating
Requirements
- Diploma in Electronics / Mechanical / Electrical / Communication Engineering
- Minimum of 5 years experience into Customer Service Management
Job Title: Regional Service Manager
Location: Lagos
Employment Type: Full-time
Job Description
- Oversee daily operational activities of SVCs on job pendency and reduction of the branches
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
- Software and Technical support to staffs
- Ensure Quality Service Delivery with minimum Repeat Repair
- Failure Report & Weekly budget monitoring , report sharing to National Service Manager
- Responsible for checking local repair possibilities for PNA cases
- Coordination with cross functional teams for resolving the pending issues
- SVC Wise Third party Account Handling
- All Modern Trade/Retail/Trade/Corporate issue handling
- Stock Recovery Plan and Action
- Raising approvals
- Service Network expansion
- Responsible for bringing AMCs ( Annual Maintenance Contract )
- Coordination with SVCs for Stock Counting & Labelling activity
- Responsible for improving Service Centre Hygiene
- Review of non-performing Service Centers and taking corrective measures
- Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating.
Requirements
- B.E / B.Tech in Electronics / Mechanical / Electrical / Communications Engineering
- Minimum of 10 years experience into Customer Service Management.
Job Title: Data Analyst (Service MIS)
Location: Lagos
Employment Type: Full-time
Job Description
- Support NSM on day to day operational activities -report sharing and follow up with SVCs
( All brand open pending jobs / cannibalization / replacements / DWR correctness etc.) - Support NSM for approvals and customer data data base management
- Report Compilations – KPI Performance / Supplier Spare parts status / Safety Stock etc.
- Follow ups with SVCs for email & social media escalation closures
- Stock Recovery follow up and update
- Cannibalization / Replacement / Local Purchase Document Verification
- Trade Issues database maintaining & tracking
- Performance reports of Service KPIs on daily, monthly, quarterly, half- yearly and yearly basis
- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate
- CRM Operation updating.
Requirements
- Bachelor’s Degree
- Minimum of 5 years experience into MIS data management- Customer Service Department
Job Title: National Service Manager
Location: Lagos
Employment Type: Full-time
Job Description
- Daily service operation activity monitoring
- Approvals
- Report Compilations
- Follow ups with SVCs
- Escalation support
- Stock Recovery follow up and update
- Petty cash request verification
- Cannibalization / Replacement / Local Purchase Verification
- Trade Issues status monitoring
- Coordination with CWH
- CRM Operation updating
Requirements
- BE / B.Tech in Electronics / Mechanical /Electrical / Communications Engineering
- Minimum of 15 years experience into Customer Service Management
Job Title: Service Support Manager
Location: Lagos
Employment Type: Full-time
Job Description
- Planning & Execution of Technical and Soft skill training
- Sharing of Service Bulletin
- Sharing of Trouble Shooting Guide / Technical Tips
- Service Centre Audit
- New Model Training
- Happy Calling activity
- SF creations
- SF claim preparation
- Spare Parts local purchase
- CRM Operation updation.
Requirements
- B.E / B.Tech in Electronics / Electrical / Communications / Mechanical engineering
- Minimum of 5 years experience into training / Quality / Audit.
Job Title: Billing / Dispatch Officer
Location: Lagos
Employment Type: Full-time
Job Description
- DO for SVCs
- Packing of spare parts
- Dispatch planning & execution
- Dispatch tracker sharing to SVCs
- Coordination with Logistics for spares movement
- CRM Operation updating.
Job Requirements
- Bachelor’s Degree
- Minimum of 3 years experience into spare parts management.
Job Title: Inward & Stock Keeping Officer
Location: Lagos
Employment Type: Full-time
Job Description
- GRN of spares
- Received parts status sharing to SVCs
- Stock Count and accuracy
- Stock Labelling
- Used part return reconciliation.
Job Requirements
- Bachelor’s Degree
- Minimum of 3 years of experience into spare parts management.
Deadline: 20th June, 2021.
How to Apply
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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