Bluesquad is a fast growing Human Resource Consulting firm, who provides sustainable HR solutions that help organizations to implement its business strategies and enable it attain its goals and objectives. We help organizations create and develop structures and polices for an enabling productivity oriented environment.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Lekki, Lagos
Employment Type: Full-time
Details
- We are hiring a customer service representative for one of our clients to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Minmum of OND
- Proven experience as a Customer Care Representative
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
Salary
NGN50,000 / month.
Job Title: Grill Cook (Griller)
Location: Lekki, Lagos
Employment Type: Full-time
Summary
We are searching for an accomplished griller cook (Griller) for one of our clientto create meals in accordance with customers’ preferences. The grill cook’s responsibilities include preparing ingredients, informing waitstaff when orders are ready, and cleaning the grill after each shift.
Responsibilities
- Slicing, cutting, shredding, tenderizing, and skewering meat and vegetables.
- Braising and grilling meat and vegetables.
- Checking that ingredients remain fresh and safe for consumption.
- Preventing cross-contamination.
- Preparing meals in accordance with customers’ preferences, if applicable.
- Tracking the components of each meal to ensure that the final dish is completed in a timely manner.
- Liaising with waitstaff once orders are finalized.
- Ensuring that your workstation remains clean and orderly at all times.
- Informing the Manager when equipment is due for maintenance, repair, or replacement.
- Tracking inventory to ensure that you always have adequate supplies.
Requirements
- Minimum of OND
- Prior experience as a cook, preferably with a focus on grilling.
- Desire for continuous learning and professional development.
- Capacity to stand for long hours.
- Thorough knowledge of food safety guidelines.
- Excellent organizational, time management, and multitasking skills.
- Level-headed with outstanding interpersonal skills.
- Commitment to the production of high-quality outputs and excellent customer service.
- Ability to work shifts, over weekends, and on holidays, as required.
Salary
N50,000 / Month
Job Title: Cook
Location: Lekki, Lagos
Employment Type: Full-time
Details
- Our client is looking to hire a new cook who will be responsible for preparing awesome dishes for our guests.
- Duties will include prepping meals by weighing, measuring, and mixing ingredients, cooking meals, checking ingredients for freshness, and arranging and garnishing the dishes.
Responsibilities
- Prepare awesome meals for our customers.
- Weigh, measure, mix and prep ingredients according to recipes.
- Steam, grill, boil, bake or fry meats, fish, vegetables, and other ingredients.
- Check food and ingredients for freshness.
- Arrange and garnish dishes.
- Work well under pressure and within the time limit.
- Ensure that kitchen area, equipment and utensils are cleaned.
- Help lead and inspire our kitchen staff with the restaurant manager.
- Wow our guests with amazing dishes.
Requirements
- Minimum of OND
- Prior experience in related food and beverage service and food preparation positions.
- Thorough experience with hot and cold food preparation.
- Good working knowledge of accepted sanitation standards and health codes.
- Ability to use slicers, mixers, grinders, food processors, etc.
- Able to handle work in a fast-paced environment.
Salary
NGN70,000 / month.
Job Title: Waiter and Waitress
Location: Lekki, Lagos
Employment Type: Full-time
Summary
- We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, orderslips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Requirements
- Minimum of OND
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
Salary
N40,000 / Month.
Job Title: Laundry Attendant
Location: Yaba, Lagos
Employment Type: Full-time
Job Description
- We are searching for an attentive laundry attendant to support the functions of our establishment.
- The laundry attendant’s responsibilities include cleaning, pressing, and folding clothes and other textile articles.
Responsibilities
- Sorting, washing, drying, pressing, and folding clothing and other textile items.
- Removing stains from items using the appropriate procedures.
- Performing minor sewing duties.
- Tracking which items belong to whom.
- Keeping an updated inventory of laundry detergents and sewing kits.
- Tracking maintenance and repairs on laundering equipment.
- Ensuring that the facility remains clean at all times.
- Anticipating and responding to customers’ queries, concerns, and complaints.
- Keeping sufficient tokens or change for the washing and drying machines, if required.
Requirements
- Minimum of HND.
- 1 – 2 years work experience.
- Prior experience in a similar role is preferable.
- Familiarity with cleaning detergents and laundering equipment.
- Ability to stand for long periods.
- Capacity to lift up to 20 pounds unaided.
- Basic arithmetic skills.
- Outstanding organizational and time management skills.
- Excellent analytical and problem-solving skills.
- Personable disposition with a knack for customer service.
- Available to work shifts and on weekends.
Salary
N30,000 – N40,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: careers@bluesquadng.com using the Job Title as the subject of the email.
Application Deadline 30th June, 2021.
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