CarePoint is a chain of healthcare facilities dedicated to offering the highest quality of health care services at affordable cost. CarePoint health facilities are situated across several local government and communities in Lagos state, specifically. We currently own two (2) facilities across Lagos and part of our mission is to expand.
We are recruiting to fill the position below:
Job Title: Hospital Manager
Location: Egbeda, Lagos
Employment Type: Full-time
Job Description
Administrative & Operations Role:
- Assist the HR department in implementing processes and policies and lead long term planning across CarePoint Hospitals.
- Storing and filing of employee and patients documents.
- Preparing facility budgets and budget for programs.
- To supervise and provide effective and efficient administrative support to the Hospital.
- To provide a high quality service to patients who access Health Services.
- Possess the ability to work regular shifts, that will include weekends and public holidays and to be able to commute to and from work during unsociable hours.
- To perform all the reception based and administrative functions necessary to ensure that the needs of patients and staff are met in a courteous and efficient manner, using an empathetic approach.
- To liaise with other agencies, patients, careers and services.
- To deal with and support the management on complaints and any safeguarding concerns.
- To ensure the electronic records of all patients or enquiries to the service are accurately recorded and maintained by supervising the records officers.
- To adhere to, all local policies and procedures and to be responsible for ensuring that knowledge is up to date.
- High involvement in the quality improvement program in the hospital.
- To adhere to the escalation and emergency policies and to be able to identify and report any problems as and when they arise.
- Works with the marketing team in conducting outreaches and driving potential customers to the facility.
- To possess and use the necessary skills to communicate clearly, concisely and effectively by using different methods of communication. e.g. Telephone, Face to Face, electronic mail.
- To have the ability to take the lead and maintain a high level of customer care in a calm and professional manner.
- To be able to make decisions, respond to requests and multi-task.
- To have an in-depth knowledge of the different community teams, services provided and referral criteria, and also have knowledge of the screening process and procedure, to facilitate effective and efficient patient allocation.
- In charge of managing all Administrative staff including support workers across the Hospital.
- Management of daily operations in the hospital, bill payments, inventory management, negotiating contracts, vendor relationships, and acts as primary liaison between the hospital and vendors, ensures implementation of standard operating procedures.
- Assists in overseeing human resources requirements; including employee on-boarding, orientation, managing and administering employee benefits, employee relations, maintaining personnel records, monitoring insurance coverage and ensuring that personnel policies are up-to-date.
- Advice and counsel given to supervisors and managers must be consistent with the human resources philosophy and running rules.
- Expected to know the employees in your assigned area, from manager/supervisor down to individual employee. This knowledge will be used for problem solving, identifying succession planning, and to assess the work force in any event.
- Oversees contracts management: develops and implements a contracts management system, with the support of third party consultants.
- Develop and implement reports, memos and other analysis and communication materials for internal and external use using the Microsoft office suite (Word, Excel & PowerPoint).
Qualifications
- Candidates should possess a Bachelor’s Degree with 3 – 10 years work experience.
Job Title: Quality Officer
Location: Egbeda, Lagos
Employment Type: Full-time
Job Description
- Ensure the continuous achievement of relevant quality certification.
- Ensuring best practice in clinical and non-clinical services like infection prevention, security, customer relations, complaints management, diet etc.
- Provide support on periodic clinical audit and follow up with action plans.
- Ensures evidence-based strategies are used as solutions and monitors the implementation status and results.
- Ensuring compliance with organizational operating procedures as it relates to cleanliness of the surroundings including OPD areas, wards, labour room, OT and patient amenities, laboratories, pharmacies and not limited to clinical processes among others.
- Daily assessment of CarePoint facilities on quality check list and escalate non-compliance to departmental head.
- Assists the Department in ensuring that the health facilities meet or are making gains toward improving all regulatory compliance, including clinical and non-clinical licensing and regulation.
- Escalate all gross misconduct, negligence, malpractices to the management.
- Coordinate and monitor implementation of clinical training, mortality reviews e.t.c.
- Coordinate all quality team meetings per facilities on a monthly basis and action plans are reviewed and implementation.
- Any other assignment stated by Management.
Requirement
- 3 – 10 years work experience.
Deadline: 2nd December, 2021.
Method of Application
Interested and qualified candidates should send their CV to: cv@carepointhospitals.com using the Job Title as the subject of the email.
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