Team Member – SME Channel Solutions & Transaction Services at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Team Member – SME Channel Solutions & Transaction Services

Location: Nigeria

Job Objective(s)

• Channel roll out across Nigeria and ROA markets
• Drive prioritization of new development / client specific asks
• Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
• Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
• Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
• Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
• Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
• Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
• Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

Job Requirements
Minimum Education Qualifications:

• Minimum education level – First Degree

Previous Work Experience Requirements:

• Two years relevant work experience

Skills Required:

• Interpersonal Skills
• Negotiation skills
• Customer service orientation
• Strategic thinking
• Communication skills (written and oral)
• Cost management

Knowledge:

• Basic banking operations, policies and procedures
• Knowledge of Product Deployment Processes including regulatory requirements
• Good Digital Banking and Payments product knowledge
• Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
• Good understanding of emerging Financial technology trends and use cases
• Deep understanding of the Technology Stack that drives Channels Business

How to Apply
Interested and qualified candidates should:
Click here to apply online