Lighting Finance Technology Nigeria Limited is an innovative Online based organization in the business of giving out Loans and Credit facilities to deserving applicants that meet requirements for such loans via our Applications.
We are recruiting to fill the position below:
Job Title: Customer Service Loan Representative
Location: Oregun / Ikeja, Lagos
Employment Type: Full-time
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma, General Education Degree or equivalent.
- 1-2 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N35,000 – N80,000 / month.
Deadline: 15th August, 2021.
Method of Application
Interested and qualified candidates should send their CV to: lightingfinancetech@gmail.com using the Job Title as the subject of the mail.
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