Graduate Customer Service Representatives Recruitment in a Reputable Commercial Bank

Inguest Global Partners Limited – Our client, a reputable Commercial Bank, is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Functions

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide exceptional customer service.
• Greet and address customers in a friendly and respectful way.
• Handle dissatisfied customers politely and professionally.
• Track and follow up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Identify and implement new process plans to improve customer support service.

Requirements
Experience, Qualification, and Required Skills:

• Minimum of HND / B.Sc degree from a reputable institution.
• Must have completed NYSC.
• Not more than 28 years.
• Good interpersonal skills.
• Professional, able to maintain confidentiality and ethical behavior.
• The candidate must be very smart.
• Excellent communication skills (both written & oral).

Salary
N75,000 monthly (gross)

Other Benefits:

• HMO, Pension, 13th Month, and Annual Leave Allowance.

How to Apply
Interested and qualified candidates should send their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng using “Customer Service Representative” as the subject of the email

Application Deadline  31st August, 2021.