Ongoing Recruitment at JohnWood Hotel (by Bolton)

JohnWood Hotel (by Bolton) is a new five-star luxury hotel situated in the heart of Abuja, Nigeria. At JohnWood, we are on a mission to create remarkable experiences for our guests by offering first-class hospitality services blended with elegance.

We strive to offer the highest standard of service and provide our staff with an engaging environment that inspires creativity and freedom to deliver services beyond the expectations of our guests and at the same attain job satisfaction.

We seek extraordinary team players and staffers who are hungry to build exceptional careers in the hospitality industry to fill the positions below:

Job Title: Sales & Marketing Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The role of the Sales & Marketing Manager is to drive the hotel revenue by effectively managing the sales process, marketing and selling the hotel within the local and national marketplace.
• The Sales Manager is responsible for increasing the profitability of the existing accounts, secure new business and work across all market segments to ensure all activities undertaken to increase the hotel profit are in line with the business plan.

Major Responsibilities

• To oversee the entire sales department and its operations
• To respond pro-actively towards the hotel business requirements
• To research new sales leads and contacts
• To actively update the team on competition performance
• To analyse and act on relevant information provided by internal and external sources that may have a direct impact on the revenue goals.
• To ensure effective and professional communication between Sales department and Operational departments according to our standards.
• To ensure the Sales plan activities calendar is followed and update Management on results
• To be responsible for the preparation of statistical performance and forecast on a daily, weekly and/or monthly basis and to assist in the preparation for the Sales & Marketing department
• To conduct any other reasonable duty as directed by the management.

Qualifications

• Minimum of Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Customer service orientation
• Sales abilities
• Planning and organising skills
• Excellence driven and Result-oriented
• Individual leadership
• Analytical skills
• Development of subordinates
• To be able to take initiative and make decisions
• Computer literate
• Display positive energy and enthusiasm.

 

Job Title: Food & Beverages Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Food and Beverage Manager is responsible for the day to day operation of the Food and Beverage outlets and Conference facilities of the Hotel and to ensure the highest standards of customer service and product knowledge.

Major Responsibilities

• To prepare daily, weekly and end of month reports and any other statistical information as required
• To be responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the F&B department
• To assist in the preparations the Food and Beverage yearly budget
• To prepare the daily reconciliation of the beverage sales and take action whenever necessary
• To ensure all daily F&B revenue is accounted for and posted correctly by cross checking the daily Food and Beverage revenue figures
• To ensure the numbers of F&B covers are correctly accounted for and posted by cross checking the daily Food and Beverage figures
• To maximize the Food and Beverage revenue by promoting up-selling in the restaurants and bars
• To organize and co-ordinate promotional events in the restaurant and bars
• To participate actively during the end of the month stock take of the beverages outlets
• To maintain Standard Operating Procedures for the Food and Beverage departments
• To liaise with Accounts and Purchasing department and ensure there is no out of stock item at any time
• Responsible for the cleanliness of the bars and restaurants
• To ensure Health and Safety requirements are understood and followed by the team members
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• Display positive energy and enthusiasm
• Safety awareness
• Development of subordinates
• Adaptability
• Technical/Professional knowledge
• To be able to take initiative and make decisions

 

Job Title: Purchasing Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Purchasing Officer will work with suppliers to negotiate contracts for the purchase of required goods and keep accurate records of transactions trends to assist the Finance and Operational departments in the monitoring, reporting and controlling of cost of sales in the hotel, including audit and control, financial analysis and reporting, budgeting, forecasting etc.

Major Responsibilities

• To implement sound purchasing policies, systems and procedures in accordance with company standards.
• To monitor vendors for quality, service and price through standard purchasing specifications.Must obtain competitive quotations for the hotel requirement and ensure that the best product is sourced and purchased.
• To call for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers.
• Must ensure that all order receiving dates are updated by the buyers according to the suppliers promised delivery dates.
• Must receive the market list from the Executive Chef on a daily basis and arrange for the delivery of those items daily.
• Must ensure that all authorized or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
• Must research and identify new products and services for the hotel in the market.
• Must obtain written approval for established Minimum/Maximum stock levels by the Financial Controller and Operations Manager.
• Must ensure the efficient operation of the Purchasing Department in all aspects
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 3 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Business acumen
• Oral and written communication.
• Excellence driven and Results-oriented
• Individual leadership
• Analytical skills
• Development of subordinates
• High Level of Intelligence
• Computer literate and familiar with Accounting Software
• Display positive energy and enthusiasm.

 

Job Title: ICT Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• ICT Manager is in charge of the overall supervision of the Information and Communications Technology (ICT).
• The successful candidate will be responsible for overseeing the implementation of Information Technology (IT) network and infrastructure projects, on relevant and effective technology to be used in accordance with the hotel’s standards and policies.

Major Responsibilities

• Responsible for smooth functioning and co-ordination of vendors for Guest Internet
• Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
• Responsible for troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Responsible for doing Root Cause Analysis on a problem.
• Responsible for general network setup and device configuration.
• Responsible for server hardware, Disk storage technology, I / O devices.
• Responsible for network infrastructure, including CAT5 / 6 cabling, wireless networks, network switches, WAN / LAN, domain controller, Active Directory, firewall and VPN applications.
• Responsible for Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Responsible for assigning and take the report from the ICT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software license.
• Knowledgeable of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks on a regular basis.
• Responsible for perform other IT or Systems related task assigned by the management.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• High Level of Intelligence
• Smart and great at preventing network problems.
• Display positive energy and enthusiasm
• Dependable and confidential

 

Job Title: Front Office Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Reservations Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.
• As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Major Responsibilities

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Celebrates successes and publicly recognizes the contributions of team members.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs) and support the guarantee of fair treatment to the staff.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• High Level of Intelligence
• Great listening skill
• Display positive energy and enthusiasm
• Dependable and confidential.

 

Job Title: Chief Security Officer (CSO)

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• A Chief Security Officer will be responsible for directing and overseeing the implementation of all safety and security measures for providing a safe environment for guests and team members.
• In addition, he/she will ensure compliance to all security procedures in line with our standards.

Major Responsibilities

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guests, staff, visitors and contractors at all times.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels’ safety standards and any untoward incidents. Oversee first aid program for guests and employees.
• Oversee the claims process and protect company assets.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Conduct investigations and compile reports in a timely manner for any theft, loss, accidents or any aspect that risks the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic/duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drills as per the hotel’s emergencies standards.
• Develop and advise key personnel of emergency procedures
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.
• Backgrounds in military service will be an added advantage.

Job Specification:

• Integrity and Loyalty
• Energetic
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• High Level of Intelligence
• Computer literate
• Display positive energy and enthusiasm
• Good listening skill
• Must be efficient and organised
• In-depth knowledge of security networking.
• Discreet,strong-willedand confidential.

 

Job Title: Auditor

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• To perform full audit cycle, including enterprise risk management, risk-based internal audit, cost control.
• Effective, financial reliability and compliance with processes, directives and regulations at all times.

Major Responsibilities

• Manage and Provide Efficient, Prompt, Trouble-free, Courteous and quality Accounting Service
• Determine internal audit scope and develop annual plans.
• To identify loopholes and recommend risk aversion measures and cost-saving.
• To obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• To prepare and present reports that reflects the audit’s report and document process
• To act as an objective source of independent advise to ensure legality, validity and goal achievement.
• To conduct follow up audits to monitor Hotel Management’s intervention.
• To engage in continuous knowledge development regarding sector’s rules, regulations and best practices, tools, techniques and performance standards.
• To maintain open communication with management and the audit committee.
• Have the ability to manage large amounts of data and to compile detailed reports.
• Have sound independent judgement.
• Maintain high confidentiality in regard to Hotel Management privacy.
• Notifies the General Manager regarding loopholes, errors, and misconducts identified.
• Fully understand the hotel’s fire, emergency, and bomb procedures
• Follows appropriate procedures to provide for the security and safety of the Hotel Management accounts/finance.
• Attends meetings and training required by the Financial Controller, Cost Controller and Hotel Management.
• Continuously seeks to endeavour professionalism in own job function.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• A Bachelor’s Degree in Accounting
• Minimum Experience: 3 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Business acumen
• Oral and written communication
• Excellence driven and Results-oriented
• Individual leadership
• Analytical skills
• Development of subordinates
• High Level of Intelligence
• Computer literate and familiar with Accounting Software
• Display positive energy and enthusiasm.

 

Job Title: Executive Chef

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Accountable for the overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food-related functions. Works to continually improve guest and employee satisfaction while maximizing financial performance in all areas of responsibility.
• Supervises all kitchen areas to ensure a consistent, high-quality product is produced. Responsible for guiding and developing staff including direct reports.
• Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., stewarding, banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., storeroom and purchasing).

Major Responsibilities

• Leads kitchen management team.
• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Demonstrate new cooking techniques and equipment to staff.
• Develops and implements guidelines and control procedures for purchasing and receiving areas.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Knows and implements the brand’s safety standards.
• Provides direction for menu development.
• Monitors the quality of raw and cooked food products to ensure that standards are met.
• Determines how food should be presented, and create decorative food displays.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employees maintain required food handling and sanitation certifications.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.
• Relevant certification will be an added advantage.

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• Display positive energy and enthusiasm
• Safety awareness
• Development of subordinates
• Adaptability
• Technical/Professional knowledge
• To be able to take initiative and make decisions.

 

Job Title: Laundry Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• A Laundry Supervisor is responsible for managing the overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.

Major Responsibilities

• Manage overall daily operations of the Laundry Department
• Ensure quality controls are in place for all laundry processes, rejecting any exceptions
• Maintain cleanliness of the laundry area
• Train, develop, and appraise the laundry team
• Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
• Carry out stock takes
• Ensure par stocks are maintained
• Take receipt of stock and ensure safe storage
• Manage customer service issues quickly and effectively
• Oversee the issuing of linen via a requisition system
• Ensure team members adhere to all Health and Safety Regulations
• Carry out any other reasonable task set by the hotel’s management.

Minimum Qualifications

• Candidates should possess an OND qualification.
• Minimum Experience: 3 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Business acumen
• Oral and written communication
• Excellence driven and Results-oriented
• Individual leadership
• Development of subordinates
• High Level of Intelligence
• Display positive energy and enthusiasm.

 

Job Title: Financial Controller

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Financial Controller functions as the hotel’s strategic financial business leader. The position leads, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees.
• The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.
• In addition, creates and executes a business plan that is aligned with the brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.

Major Responsibilities

• Analyzes information, forecasts sales against expenses and creates annual budget plans.
• Compiles information, analyzes and monitors actual sales against projected sales.
• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Provides excellent leadership by assigning team members and other departments managers’ clear accountability backed by the management.
• Holds staff accountable for successful performance.
• Reviews audit issues to ensure accuracy.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Advises the GM and executive committee on existing and evolving operating/financial issues.
• Ensures team members are cross-trained to support successful daily operations.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• A Chartered Accountant
• Minimum Experience: 7 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Business acumen
• Oral and written communication
• Excellence driven and Results-oriented
• Individual leadership
• Analytical skills
• Development of subordinates
• High Level of Intelligence
• Computer literate and familiar with Accounting Software
• Display positive energy and enthusiasm.

 

Job Title: Executive Housekeeper

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and Laundry. Directs and works with employees to ensure guestrooms, public space and employee areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Major Responsibilities

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Inventories stock to ensure adequate supplies.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs).
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor’s Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry

Job Specification:

• Integrity and Loyalty
• Business acumen
• Enegetic
• Oral and written communication
• Excellence driven and Results-oriented
• Individual leadership
• People Management Skills
• Development of subordinates
• High Level of Intelligence
• Computer literate
• Display positive energy and enthusiasm.

How to Apply
Interested and qualified candidates should:
Click here to apply

Deadline  28th August, 2021.