Customer Experience Intern at Suretree Systems

Suretree Systems is an independent end-to-end IT services provider helping companies to harness the power of innovation and thrive. Suretree engages with companies as a strategic partner, guiding their digital transformation and supporting them with systems and capabilities required to address the preferences of policyholders, transform core business processes to improve operational efficiency, facilitate new business model implementation and add incremental value throughout the value chain with data-driven insights.

We are recruiting to fill the position below:

Job Title: Customer Experience Intern

Location: Lagos
Employment Type: Internship

Duties & Responsibilities

• Assist with creating and updating user/customer journey maps
• Work with software development team to ensure all development needs are created and working optimally through User Acceptance Tests.
• Measure and track data from UX/CX touchpoints, and generate regular reports on CX activities
• Execute monthly customer engagement tests, and activities and report on customer satisfaction and customer communications.
• Assist/coordinate with Contact Centre teams to deliver seamless customer service
• Conduct quality assurance reviews on communications made through various customer touch points
• Provide marketing and sales support using digital channels, and assist with creating engaging collaterals to deliver differentiating customer experience
• Prepare periodic reports for various internal and external clients

Education / Knowledge, Skills, Attributes, Experience & Other Requirements

• Bachelor’s Degree in marketing or relevant field
• 0 – 2 years’ Experience
• Email Marketing (Knowledge of HTML to create and edit newsletters)
• Data analysis skill
• Design knowledge and basic design skills (Canva/Adobe/Corel)
• Understanding of social media management and digital marketing
• Microsoft Apps proficient
• Creating User stories, journeys and CX maps (experience using MS Visio would be an advantage)
• Creating visual mock-ups (Low & High Fidelity)
• Customer service skills
• Plan and execute monthly customer engagement tests and activities
• Conduct quality assurance reviews on communications made through various customer touch points.

Deadline: 20th October, 2021.

Method of Application
Interested and qualified candidates should please send their CV to: hr@suretree.com using the Job Title as the subject of the email.